Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife bought these expensive Weather Tech Flooring Protecting Mats for my F-150 Pick up Truck for a Gift. She knows Im very fussy with my vehicles and I normally use towels fitted for my floor mats. So I was thrilled when I got these. Super huge problem they are plastic and slide around on carpet like your smooth shoes on ice. You spend a ton of money and they send 2 carpet grabs. So all the rest of the mats slide around when someone gets in. My ************************************************************************************* the truck. I had the hit my brakes hard recently and and mind slid up under the pedals and somehow I avoided contact. I tried emailing the company and messaged them on ******** messenger and no one replied. What a crappy way to rip off a consumer. Sell a product that is hazardous product to anyone and only supplying a partial solution and let people spending their money find out the hard way they got screwed. I expect more grips for the rest of my flooring. Doing business like this is selling a car with a radon but no speakers and we dont tell you. My wife feels horrible about it because she even called and got help with a gentleman and shes feels she gotten taken advantage of as well. She said if she would of know that these where needed and not included she would of waited and discussed with me or our son first. Shame on you guys. Advertising made in *** and then take advantage of us in the ***.Horrible customer service. I see why you have social media block for customer comments. Very disappointing. Sadly to say I get better results from a foreign company. ***********************

  

  Business Response

  Date: 04/10/2023

  I do apologize for the inconvenience and the problems you seem to have with our WeatherTech Floorliner. For your **** Truck the Manufacturer does not provide a mat grip on the passenger side and we suggest you use the mat grips that come with the WeatherTech product.   I would like to offer our newest product to you that is made with mat grips on the back (picture attached) in order to grip to the carpet. It is a heavy duty liner with a totally different finish than our regular Floorliner.   If you are interested I would be more than happy to replace the liners you received in November with a new front set for your vehicle. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19915527
  
  I am rejecting this response at this time because I need the final details.
  Those mats look more efficient and safer. Now whats the catch? I need to spend $30.00 or more on shipping for an issue I didnt create. In My occupation I have been a Service Manger for **** for 32 Years. Im just getting this out there. Normally my wife never does anything vehicle related since thats my thing . She said that she thought this would be a great gift ideal since Im big on keeping my stuff spotless. Normally I dont drive this truck in winter months. Needed to take her mom to a Doctor 150 miles away. If I wouldnt have been there her mother wouldve fallen on her head. My stock for mats have a ton of rubber stubs and never moved.  Give me all the details on how to get these different liners. 

  
  

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/11/2023

  There is no additional charge for the liners we would warranty the liners in your possession and ship to the address you would provide us.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  You can ship them to ********************************************************

  I also would like your Company to be more customer friendly on ************* Ignoring customers or potential customers is a huge black eye. 

  ***********************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order # **********. I purchased a cargo liner for my vehicle. Upon its arrival, my husband and I tried for over an hour to make it fit. We have used Weather Tech in the past and are familiar with the product. We soon realized we were sent the wrong product. I reached out to customer service and was told even though they may have sent the wrong product.. I would still be responsible for shipping the product back. I did ship it back. I feel like Weather Tech should cover shipping due to it being their error.

  

  Business Response

  Date: 03/10/2023

  I apologize for the inconvenience and we have been in contact with the Customer and issued a shipping credit.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the back seat floor liner for my 2018 Chrysler Pacifica in October 2022 for $100. I have 5 year old twins and was looking for an easier way to clean. It didnt work with the kids as they have to be extra careful and step over the edge. The part by the door now curls up and they trip in it. I attempted to tape it down but it didnt stay. I have tried laying heavy bags on top to flatten it back down but it still sticks up. I emailed customer service to see if they had a fix and they wrote back asking for pictures. I sent back pictures but they never reaponded.

  

  Business Response

  Date: 03/09/2023

  I apologize for the inconvenience in regards to your current Floorliner. I had a CSR try and contact you by email and phone yesterday, March 8, 2023.   We have a new and improved HP Floorliner that we can send you that is heavier and will work better.  I will ship it out today to the address provided above and you should receive in the next few business days.  

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harrassement of the first and the last time? I never sibscribed there products and there services? And I would like to know why I was sent an email when I have never used your services? I also would like to know how and why and when was my personal information obtainned as well as being aquired? How also why it was compromised and possibly sold to other companies? I also would like to be shown and see and view updates to show that my personal information will and are being permenently deleted? And that this company are full aware to never contact me again in this life? And I really would like an official apology? I also would like to have my case assigned to a real worker? One that speaks read and can comprehend english and does not have any types of ignorance when it comes to understanding my case really? A real serious english born and speaking and comprehension types of worker [please?

  

  Business Response

  Date: 02/07/2023

  Thank you for bringing this to our attention and we apologize for the inconvenience we may have caused.  The *** you spoke to on 1/31/23 did a search for your email address and made sure there was nothing associated with your information.  We have also requested our ****************** team to make sure there was nothing in our files associated with your information.  We do apologize again for any inconvenience we may have caused.   Our system only sends info to those who request further information on our products/updates on future products. We certainly did not mean to upset you and not sure how your information was acquired but we do not randomly send out information to unsubscribed Customers.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18961276
  
  I am rejecting this response because:I do  not and will  not put up with constant harrassement from advertizements that is what this compoany and companies like this are waiting for> For you to close this case
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered front and rear floor liners for my new 2022 Chevrolet Spark LS on 09/13/2022 from WeatherTech, order #**********. On several occasions I have wet carpet on drivers front mat by left rear where their mat is not underneath the carpet where the fuel door release lever is. It appears that any water that that melts from the snow and/or wet shoes that obviously ends up at the bottom of mat and where problem exists the bottom lip is smaller and I think the water is simply running up over small lip or possibly my shoe when getting in or out the water is coming from that? I contacted WeatherTech 01/28/2023 by email 6:12pm & 01/29/2023 @ 10:16am ************************* replied asking for photo of the FloorLiner installed in the vehicle. At 11:32am 01/29/2023 I emailed 2 pictures to *****. He replied back shortly at 12:12pm that he double checked with WeatherTech design team and unfortunately that is the correct design for my ************* would not have anything else to cover that space. I then looked up Genuine ** winter mats and to my surprise their mats cover that entire space that gets wet and sent a picture to ***** but not reply and even called him and left messages by phone, no reply. My biggest complaint is that WeatherTech advertises they offer best protection or something like that and in this case the ** mat is better protection in my case, I paid $220.37 when ordered. *******************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/1/2022 *************************************************************** Weathertech *************************, CEO ********************************************************************************** Dear ******************, My name is *************************** , BSME, *** *** and long time loyal customer of ********************. I have several cars I purchased side deflectors due to the great *** quality. (I volunteered for **************** for Quality in **** as a certified auditor so I have very high standards).I bought a nice set of Weathertech splashguards several weeks ago to try to protect the great paint on our pastors truck : a 2014 black Silverado ****. They dont fit as the **** has a lip with 6 and 3 offsets (NO mention of that being an issue was forthcoming during purchase). They are brand New and documentation was included as to the purchase. It has been several months since purchased due to us moving and I tried calling customer service @ ******************** and they were absolutely No help at all.Im looking for Weathertech shipping leverage of costs and an RMA.The splashguard units were about $54 something dollars ballpark and shipping will cost me probably $20+ nominally (almost half the cost of the units) to send these back that I bought in good faith and was doing a relative a surprise favor drop shipped to us ************** ************ Home Or as a good citizen send me the rght ones and I will donate the others to goodwill or equiv.Any help you could be in this matter would be greatly appreciated. Thanks in advance.***************************, BSME, *** *** trained, )Certified Six Sigma Black Belt (CSSBB) quality and process improvement pro

  

  Business Response

  Date: 11/16/2022

  We are sorry for the inconvenience and we have been in touch with *********************  His Gift Card was sent yesterday via Federal Express and he should see it in a couple of days.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order 08/04/2022 Order number ********** Customer number ******** Tracking number ************ Date of shipment 08/05/2022 Order amount $204.90 plus tax with my valley strong card ending in ****. I had to have that card blocked and a new one sent to me so i could not use that card for a refund to be processed. I called WT and gave them my card # ending in **** in which they did send another refund for the amount of $123.90 that i received on my chime card ending in #**** for a sepret product I was not happy with. The Weathertech said they initiated a refund to my checking account at chime card number ending in **** on 08/23/2022 which chime confirmed, however it never posted to my account and chime said that weathertech then cancelled the refund because there was no movement of money to my account. The refund should have hit my account within 5 days but it did not. I called weathertech on several occasions between the refund initiation date of 08/23/2022 and 09/02/2022. on 09/02/2022 weathertech sent me a notice of credit saying that the refund had been initiated on 08/22 for $219.75. and then after i talked to Chime support for hours they sent me a spending statement of what was posted to my account and the refund was not posted to my account as i already knew. So today on 08/07/2022 I once again called weather tech and they sent me a credit invoice saying the date of the credit for the refund, merchant number and so on. I then called Chime where they repeated to me a refund was initiated on 08/23/2022 but no movement of money was there.

  

  Business Response

  Date: 09/08/2022

  I will contact our ********************* who deals with our Credit Card Processors.  We issued a credit on 8/18/22 for ****** to card ending in **** and a credit on 8/23/22 for ****** to card ending in ****.  Since we do not deal with the banks directly we will need to investigate this more.  Attached are the credit memos processed for your credit.

   

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17930161
  
  I am rejecting this response because: this is what your people keep telling me, but I believe they are trying to drag this out long enough that they Dont have to refund my $219.75. My bank said weathertech initiated the refund on 8/23/22 for $219.75 but then canceled the transaction as no money was moving to my account. I have here a spending statement that shows up to the last transaction done on my statement of my account and the money was never received.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/13/2022

  We are truly sorry for the inconvenience we have done our part to issue the credit to your account. They money went to the Bank you provided and it is truly up to them to issue the credit. Attached is all the information that our provider has in regards to the credit we issued. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called weathertech today after I received only 1 of 2 packages (for a lampguard and application solutions!). I am missing the lamp guards. ***** claims they dropped the packages at my apartment mailroom. Only found packages for the application. Weathertech will not ship out a replacement until they "investigate" what happened. The company claims they will either send out a replacement or refund after that is over with. No way of getting another item shipped while checking on their end. What a way to treat a customer. The rep was rude on the phone and didn't seem to care at all. They even suggested I take it up with my credit card company. What kind of business says that to a paying customer? Absolutely trash of a company. Don't spend your hard earned money on them.

  

  Business Response

  Date: 08/09/2022

  We do apologize for the inconvenience.  Your package shows delivered on 8/8/22 from FedX and we are in the process of doing a FedX investigation.  We will be receiving a Case number and will proceed from there.  Sometimes the 2nd part of delivery will be delivered the next day.  We will monitor the delivery and as soon as we receive a case number we can reship. 

  Customer Answer

  Date: 08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hee Soo Hong