ComplaintsforWeatherTech Automotive Accessories

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought a bed liner on 3/18. purchased the extra insurance for 9.95 and paid ***** shipping. company failed to pack properly and item was damaged. they returned $251.34. kept the shipping and insurance for a total of *****. I want that returned as they caused the issue by not packing liner properly.

  

  Business response

  04/03/2024

  We apologize for the inconvenience and our return policy does state we do no refund original shipping. I will go ahead and issue a credit for your original shipping of $30.00.  ****************** is really not refundable.  We did send you labels to return the product and credit was issued on 3/29/24 for $251.34.

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Dec. 17, 2023, I filed an online request for return of ***** CRV-Hybrid Mudflaps and shipped back the items to WeatherTech, as per the instruction. I bought the front and back mudflaps for $159.90 before tax and handling charges. My assigned RA Number is ****** for this return. My order number is # **********.On Jan 7, ****, I followed up with WeatherTech to see if the return was being process. They said "Due to the high volumes of returns/exchanges this time of year, it may take an additional week to properly check in your return." So I waited.On Feb 1, ****, I followed up again. This time, I am told that "It looks like it has not been checked in just yet. The customer service person apologize for the inconvenience and the wait."On Feb 18, ****, I am emailing BBB for your help. Additionally, I have notified WeatherTech that I will file a formal complaint with BBB for deliquent withholding of customer refund.For a company that advertised like WeatherTech, I am very surprised that they would use such ridiculous tactics to withhold a small amount of money for their benefit.Any help you can provide is most appreciated.Thank you,*******

  

  Business response

  02/20/2024

  Credit was issued on 2/19/24 please see attached credit memo

  Customer response

  02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Le Hong

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sun shield flew out the window and now I'm missing 1/8 of the set and they want to spend another $180 for an entire new set.

  

  Business response

  01/29/2024

  Customer had called in on 1/9/24 regarding loosing the Sunshade.  The *** tried contacting the Customer on 1/15/24 as well as emailing Customer with no response.  We do suggest that you do not drive with the SunShades in the window. We will have the *** reach out to the Customer regarding the one SunShade that is needed and suggest they do not drive with Sunshades in the window.

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just under a year ago, I purchased the black all-weather floor liners for both the front and back seat of my 2017 **** Explorer XLT. After only a year of very gentle use, these floor liners are already curling up around the edges and not staying put as they should. Given the price and the Weathertech name, I expected significantly better longevity. Just under a year is absolutely ridiculous. I would like replacements sent to me ASAP. Again, these are the 2 front seat floor lines and the one-piece liner for the back seat in the black color. My shipping address is:***************************** *********************************************************

  

  Business response

  11/15/2023

  We are sorry for the issue you are having.  I cannot find an order in our system under ***************************** so I will need some additional information before sending a replacement.  Can you possibly tell me where you purchased these?  Since we have no record we do not know what color you purchased. Also what type of rear seating do you have - bench seating, Bucket seating without center console or Bucket seating with center console.  As soon as we get more info we can work on request.  Pictures would be great also of the problem you experience since we have a new liner available.

   

• Initial Complaint

  10/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******************; This complaint is in regards to my WeatherTech floor mats that I purchased last month for our 2008 GMC Yukon Denali. My old floor mats were badly warped so I purchased a new set. Unfortunately, After I installed them there was the same warpage present in the new ones. The design does not allow the **** to lay into the wall enough and warps to interfere with both the drivers feet areas, as well as the passengers. This plays a hinderance when entering and exiting the vehicle. You can see the the drivers side is the worse of the set.I would like to have a fix for this issue.. is there one??? Optional snaps,, an improved version?? The molding should have had an angle in the design to keep us laying against the wall. I think the post mold shrink in the corners is the problem. Please provide me with a fix to this issue ASAP.************ Thanks *****

  

  Business response

  10/31/2023

  We have the ** Floorliner that we believe will service that "A" pillar area much better. It is a softer mat, high sides and adheres better to the floor.  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 13,2023 I brought my brand new, (week old) 2023 ****** 4Runner to weathertech showroom to purchase floor mats as well as a bumpstep XL which I paid to have installed onto my hitch. The bumpstep stuck out extremely far at which time I requested to have it removed and refunded. When the service tech attempted to remove the bolt, he was unsuccessful and stated he could not get it loosened and that it continued to spin. He then had me speak to a manager at which she informed me that I now needed to take the vehicle out of weathertech because there was nothing else they could do and refunded the bumpstep. The Manager advised me to take my vehicle to an auto body shop on my own in the attempts to have it removed and that weathertech would reimburse me for repairs and service. After doing so two days later, the body shop informed me that the bolt was completely cross threaded on and that they needed to use ****** machines as well as cutting tools to cut and dislodge the now spinning, stripped stainless steel bolt. While doing so ,this caused damage to my hitch, which had to be sanded and re-painted. All the pictures of the damage/repair was photographed and sent to the service floor manager via email who stated she would forward to her product development team. The receipt was also forwarded to them which costed me $463 in repairs and removal fees. I have done everything that was asked of me and have yet to hear from any product development team. I believe this is terrible customer service and definitely an error on weathertechs behalf. Weathertech did the install but was unable to correct their mistake because they did not have the means necessary to do so on that day. I should be fully reimbursed for the damage that was caused to my brand new vehicle In a prompt manner. I have have been a loyal and lifelong customer. I feel the customer service has drastically gone down. I hope the Owner or upper management sees this complaint that has now been filed

  

  Business response

  08/28/2023

  We apologize for the inconvenience but as of Friday, August 25th the accounting department has received permission to issue a credit to Mr. ************ in the amount of $463.00 to his credit card.  This will be issued today.

   

  Customer response

  08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase weather tech front and rear window vent shades for a 2023 ****** Outback from trailer hitch . Com. One of the rear vent shades broke first attempt to close the window. Contacted weather tech about issue. They requested a picture of the damage, which I Iprovided. Then they requested I return the broken vent shade which cost $54.00 to return *** .$100.00 ish cost of original 4 pieces, $54.00 order to have warranty replacement of one. Not Happy Their warranty policy needs to be made clear at time of purchase !

  

  Business response

  07/18/2023

  We apologize for the issues you had.   Our **************** Manager ****************************** has tried contacting you and I believe he has left you a message.  Can you please try and contact him at ************ so we can assist you. Hope to hear from you soon.

   

  Customer response

  07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Told mats are laysered measured but as in pictures you can see they are not. Because of this not being correct fit it has interfered with door and has curled up. it nolonger snapps onto existing ******* and allows me to close door.

  

  Business response

  07/12/2023

  I apologize that you are having this issue.   I have tried to find your information in our data base in order to exchange/replace the item but I am not finding with much success.  Can you possible tell us the year, make and model of the vehicle of your purchase, color (guessing black), when purchased and with whom as well as what part is giving you a problem.   I am sorry we need so much information but from the picture we are not able to tell what part to warranty.  We can exchange as soon as the information is provided and we will ship to the address provided.

  Customer response

  07/12/2023

   
  Complaint: 20304595
  
  I am rejecting this response because:BBB does not allow me to respond without agreeing or disagreeing. You requested information so I choose disagree And I'm sending you the info.If you replace the item it will be satisfactory. It is the passenger side of a white 2012 Audi Q7 prestige. The floor mat is black. It Might be under *******************************. As it was bought as a gift. 

  
  Sincerely,
  
  *******************************

  

  Business response

  07/13/2023

  I found the order  and I will replace the fronts and send to the address attached to this BBB complaint. Thank you for the information

• Initial Complaint

  07/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2023 Santa Fe and want new mats. My husband purchased front and rear mats for our 2016 ***** CX5 and the are fantastic. Heavy duty and seemingly well made. Unfortunately I cannot say the same thing about the front and rear mats and rear Iiner I purchased. They ones that were sent to me are very thin and are what I call cheaply made compared to my husbands. The rear mat does not seem to fit the area and curls up. I spent several hundred dollars and just not happy with what I received.

  

  Business response

  07/11/2023

  I am sorry you were not satisfied with our Floorliners.  The purchase made by your Husband was for Regular All Weather mats and not floorliners.  We do have a new product that is made out of the same material of the All Weather Mats but with the same shape as the floorliners that I am willing to exchange.   Please check our website ************************************************************* for your vehicle and look at the ** Floorliners.  Let me know if this will work for you.

   

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. Does this resolution include the mat in the very back of the ****  If it does then the resolution would be completely satisfactory. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Im 4/23/23 I purchased car mats for my vehicle, I paid $214.95 everything was ok, the package was shipped on 4/30/23 I was provided with a tracking number, after a few days I checked and the tracking number was transferred to another number and after that the movement of the package stopped and I reached out to *** and they told me that there was a problem the package and to reach out to the sender for them to open a claim in my behalf, I did reached out to the company and after multiple emails nothing was done, I then reached to PayPal and open a claim, it was cleared to me that PayPal said that I did not have to do anything, after a while PayPal closed my claim because I did not do anything and now I cant get my money back or my items, Im so confused, hurt and upset because I paid for something that I did not received and the company does not want to take accountability for that, I understand it was *** loosing the product but Im assuming they have insurance for something over $200, all I want at this point is my money back.

  

  Business response

  07/05/2023

  I understand your frustration but it seems you did not order from WeatherTech you ordered from Car Mats Custom.  We do not ship *** our main carrier is FedX.   I tried to find an order in our Data Base but was not able to find locate an order.  

  Customer response

  07/05/2023

   
  Complaint: 20273207
  
  I am rejecting this response because:

  Because I ordered from the website that Im sending the screenshot from, and it has the same mats that I ordered still listed in their website, their emails do come from car mats but the website still showing as weather tech.
  
  Sincerely,
  
  *********************** *********

  

  Business response

  07/06/2023

  I checked out the carmatscustoms.com website and did not see our mats on their website.  Their Website states that their mats are made in ***** and ours Mats are only made in the USA.  I am sorry I cannot help you we do not do business with that company.  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩