Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Co., Rick Kolman

  280 N Detroit St. Xenia, OH 45385

• 

  State Farm Insurance Company

  3961 Columbia Rd Augusta, GA 30907

• 

  State Farm Insurance, Mark Neal

  779 Central Ave. Carlisle, OH 45005

• 

  State Farm Insurance Jason Hardy

  600 W Main St El dorado, AR 71730

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2025, REMOVED, was involved in a vehicle loss, (REMOVED- SON) was authorized by State Farm to act on her behalf for claim #REMOVED. State Farm declared her 2012 Buick Regal (36,293 miles) a total loss and assigned an Actual Cash Value (ACV) of $7,906.
  
  I formally disputed the valuation on November 12, 2025 and provided State Farm with comparable vehicles showing significantly higher retail values. Examples include:
  
  • 2012 Buick Regal – 26,657 miles – Columbia, SC – $11,998 (adjusted ˜ $9,228)
  • 2012 Buick Regal – 26,635 miles – $10,000 (adjusted ˜ $8,430)
  
  These are legitimate dealer listings demonstrating the true replacement value is in the $9,500 range.
  
  State Farm acknowledged my dispute but did not provide any re-evaluation, explanation, or response to the evidence I submitted. Instead, on November 18, 2025, they issued a payment for $8,076.30 - which included taxes and title, ignoring the dispute entirely.
  
  Although the title and key were mailed back (per State Farm’s instructions), I clearly stated in writing that doing so did not constitute accepting the ACV. UPS tracking for the mailed title: REMOVED.

  Business Response

  Date: 11/19/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
  
  

  Customer Answer

  Date: 11/19/2025

   I am rejecting this response because:  
  
  
  Thank you for the response. However, State Farm has not yet provided a substantive reply to the complaint. The message indicates only that they “will respond directly,” which means the actual response is still pending.
  Because no resolution has been offered, and the issues raised in the complaint have not been addressed, I cannot accept this response at this time.
  Please keep the complaint open until State Farm provides a full written response addressing the valuation dispute, the lack of re-evaluation, and the evidence previously submitted.

  
  Thank you.
  

  
  

  Business Response

  Date: 11/20/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 
  
  
  

  Customer Answer

  Date: 11/20/2025

   I am rejecting this response because:

  Thank you for the update. However, State Farm has still not provided any actual response to my complaint or to the valuation dispute itself.
  To clarify the communication history:
  • On November 5, 2025, I sent a full ACV re-evaluation request to State Farm (Claim #REMOVED).
  State Farm DID receive this email and responded, stating they were “unable to view the comparables” due to link issues. This proves they did receive my initial dispute.
  • I immediately sent a second email on November 5 containing the comparable vehicles as PDF attachments. State Farm now states they never received this second message.
  • Today, November 20, 2025, the assigned claim specialist, Anna Vaughn-Gleason, confirmed to me by phone that she did NOT receive the email containing the comparables.
  She requested that I resend the information.
  • After speaking with her, I resent the re-evaluation request to the correct email address ([email protected]) and to multiple escalation contacts, and today I also uploaded all comparables and supporting documents directly to the State Farm claim portal.
  • Despite all of this, State Farm has not provided any written response addressing the ACV dispute, the comparable vehicles submitted, or the re-evaluation request.
  Instead, they issued payment without ever addressing the evidence provided.
  • The BBB response State Farm posted today is the same placeholder language as before (“we will review and respond directly to the complainant”), but no direct response has been received.
  At this time, the ACV dispute remains unresolved, and State Farm has not provided a substantive reply to any of the documentation submitted.
  For these reasons, I do NOT accept State Farm’s response, and I request that BBB keep the complaint open until:
  State Farm provides a full written response addressing the valuation dispute;
  Confirms receipt of all materials uploaded and emailed; and
  States clearly whether they will re-evaluate the ACV or invoke the Appraisal Clause.
  

  Thank you.
  
  
  

  
  

• Initial Complaint

  Date:11/18/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025 I traded in my 2023 Porsche and called Shannon Till State Farm to cancel my cars automobile insurance policy. Also submitted a license plate surrender for required by State Farm to cancel policy. Lisa Mellano sent email confirming receipt of plate surrender as I asked for confirmation. Months later paying car insurance for a car that I do not own they have not refunded a peen. Fast forward to today and several email correspondences between office Manager Nicole Robles promising things would be taken care of, and even a call from Shannon Till herself apologizing and saying things would be resolved- nothing. Really disappointing a company this large and has to come to this. In mean time I have switched State Farm agents - absolutely wonderful but their hands are tied with the mess Shannon Till’s office left.
  
  This is just neglect and poor service- they would cancel my policy if I didn’t pay but they can charge me for a car I don’t have and not even get my money back to me.
  
  Attached are a couple screenshots of emails with office manager Nicole Robles saying she would but nothing has happened.
  
  Thank you in advance for your time and help in this matter

  Business Response

  Date: 11/19/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 11/19/2025

   I am rejecting this response because:
  
  
  I have worked with Shannon Tills office for the past couple months and the issue has not been resolved. I feel at this point there needs to be mediation to resolve this. They have been paid months over for a car that I have not had, and the solution is to receive that money back. They have pushed back the responsibility for resolving this issue.

  Business Response

  Date: 11/20/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/20/2025

   I am rejecting this response because:
  
  
  It’s a computer generated response.  Two days in a row of the same response.  Need someone to step in to be a mediator and make contact for a resolve.  Again, they have been paid they need to refund the amount owed. Thanks in advance for the help

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm insurance complaint
  
  Complaint Against: State Farm
  Subject: Two Mishandled Claims Resulting in Inaccurate Reporting and Premium Increases
  I am filing a complaint regarding improper handling of two separate State Farm claims.
  CLAIM #1 REMOVED – Liability Claim
  No investigation
  
  No statements
  
  My vehicle had no damage
  
  Other driver not interviewed
  
  State Farm paid the other driver without informing me
  
  Improperly reported to LexisNexis
  
  CLAIM #* REMOVED– Total Loss / ACV Claim
  State Farm failed to provide the required ACV valuation report at settlement
  
  I received it only after filing a regulatory complaint
  
  Claim was reported to LexisNexis with incomplete documentation
  
  Requested Resolution
  Correct both claim files
  
  Withdraw or correct both CLUE entries
  
  Confirm in writing
  
  
  REMOVED

  Business Response

  Date: 11/17/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
  

  Customer Answer

  Date: 11/18/2025

   I am rejecting this response because:
  
  Subject: Improper Claim Handling and Inaccurate Reporting – Claim REMOVED and REMOVED 
  I reject the response from State Farm. I was only told that they can speak briefly and that they stand by the decision. There are 2 claims. I was only given an answer to REMOVEDand nothing regarding REMOVED. I now request further information from State Farm. I request ALL of the documentation in regards to both claims that the investigation was decided upon. I request the ACV for claim REMOVEDfrom the year of 2023. I request the witness statements, witness pictures, State Farms claim documentation with dates and times, the status record with dates and time, the payout letter that I was supposed to get and proof it was mailed to me in the year of 2023.. 
  I am filing a complaint because State Farm mishandled my claim and furnished inaccurate information to LexisNexis, which increased my insurance premiums.
   I request State Farm provide all documentation related to both claims noted below in the facts section that prove liability in a fair investigation.
  Facts:
  State Farm closed my claim as “no response,” meaning no investigation was conducted. Then it was reopened.
  
  
  They never contacted or interviewed the other driver.
  
  
  They never asked about or examined my vehicle, which had zero damage.
  
  
  They paid the other driver’s claim without informing me, which means they accepted liability on my behalf without investigating.
  
  
  Despite performing no investigation, they reported this claim to LexisNexis/C.L.U.E. as a completed and valid loss, which is false and damaging.
  
  
  These actions violate the Illinois Unfair Claims Practices Act and resulted in the reporting of incomplete and inaccurate information.
  Requested Resolution:
  Correct the claim file to reflect that no investigation occurred.
  
  
  Withdraw or correct the reporting sent to LexisNexis/C.L.U.E.
  
  
  Provide written confirmation of corrections.
  
  

  Customer Answer

  Date: 11/18/2025

  Subject: Request for Proof of Investigation, Notification, and Subrogation Handling – Claims REMOVEDand REMOVED
  To Whom It May Concern,
  I am requesting full documentation of State Farm’s investigation and handling of Claims REMOVEDand REMOVEDas required under Illinois insurance law and the Fair Credit Reporting Act. To date, State Farm representatives have confirmed the following:
  1. State Farm never contacted or interviewed the third party.
  When I requested the third party’s statement and documentation, I was told that no statement exists because no contact was made.
  This raises concerns regarding compliance with 215 ILCS 5/154.6(h) (failure to conduct a reasonable investigation).
  2. State Farm never requested or reviewed photographs or damage documentation from me.
  My vehicle had zero damage, and State Farm never asked for photos, even though physical evidence is material to liability decisions.
  3. State Farm paid the other driver without informing me.
  I was never notified—verbally or in writing—that State Farm accepted liability or issued payment to the third party.
  This violates notification requirements under 154.6(b) and 154.6(d).
  4. Fleet Management sent the subrogation demand directly to ME, not to State Farm.
  I received a subrogation demand letter from Fleet Management instead of State Farm receiving it.
  This indicates that State Farm either:
  (A) did not notify Fleet Management that a claim had been opened, or
  (B) closed the claim improperly and left me liable for a demand that should have gone through State Farm.
  5. State Farm later reported this claim to LexisNexis/C.L.U.E. as a valid and investigated loss.
  Given the lack of investigation and lack of notification, the reported information appears incomplete and inaccurate under FCRA 1681e(b).
  ? 
  REQUEST FOR DOCUMENTATION
  Under Illinois law, please provide the following:
  A. Proof of Investigation
  Recorded file notes showing when the other driver was contacted
  Attempts to contact the other party
  Statements taken from any party
  Documentation of any photos relied upon
  Adjuster notes regarding liability evaluation
  Internal records showing how State Farm determined fault
  Basis for paying the third-party claim
  B. Proof of Notification to Me
  The written notification informing me that State Farm
  accepted liability
  paid the other driver
  closed the claim
  Date-stamped letters or emails showing I was informed
  Proof State Farm informed Fleet Management that a claim existed
  C. Subrogation Handling
  Explanation of why Fleet Management sent the subrogation letter directly to me
  Records showing when State Farm informed Fleet Management that a claim was filed
  Any communication logs regarding subrogation
  D. Reporting to LexisNexis
  Documentation State Farm used to verify the claim before furnishing it to CLUE
  The version of the claim file State Farm transmitted to LexisNexis
  The justification State Farm used to confirm this claim as “accurate and complete”
  ? 
  Why This Request Is Necessary
  I have active disputes with:
  Illinois Department of Insurance (IDOI)
  Illinois Attorney General
  LexisNexis Consumer Center
  Better Business Bureau
  Each entity requires documented proof of how the claim was evaluated, how liability was decided, and whether proper procedure was followed.
  At this time, the information I have received from State Farm suggests:
  no investigation occurred,
  no statements were taken,
  no notice was provided, and
  subrogation was mishandled from the beginning.
  Therefore, I am requesting the above documentation so that I, IDOI, the Attorney General, and LexisNexis can determine whether State Farm’s reporting and actions were accurate and compliant with Illinois and federal law.
  Please provide the requested documents in writing.
  I request that all documentation be sent to me via email or postal mail for my regulatory case files.
  Thank you,
  REMOVED
  REMOVED
  REMOVED
  
  

  Business Response

  Date: 11/19/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/21/2025

  I am rejecting State Farm’s response because they did not provide ANY explanation, evidence, or documentation to justify their liability determination for Claim REMOVEDand REMOVED
  Their response was simply, “We stand by our decision.”
  This is not a resolution and does not address any part of my complaint.
  I am requesting the BBB note the following:
  State Farm refuses to explain the basis for their decision.
  
   They have not provided a written or verbal explanation for how they determined liability.
  
  
  State Farm refuses to provide documentation, including:
  
  
  time-stamped investigation records
  
  
  call logs
  
  
  statements
  
  
  photos
  
  
  subrogation communications
  
  
  payment documentation
  
  
  any proof of an actual investigation
  
  
  State Farm failed to investigate the claim.
  
   Their own app shows only two timestamps:
  
  
  claim opened on 09/11/2023
  
  
  claim closed on 09/17/2025
  
   No investigation activity was recorded for 2 years.
  
  
  State Farm closed the claim the same day I called to complain, which appears retaliatory and improper.
  
  
  State Farm never contacted the other driver, never asked for photos, never interviewed anyone, and never notified me before paying the other party.
  
  
  My complaint is correctly marked UNRESOLVED because State Farm refused to meaningfully respond.
  
  
  I am asking BBB to keep the complaint open as “UNRESOLVED — business failed to respond.”
  I will continue working with the Illinois Department of Insurance, the Illinois Attorney General, and LexisNexis until this matter is corrected.
  Thank you.
  
  

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding State Farm auto claim #REMOVEDThis involves improper reopening of a claim, omission of police evidence, and contradictory liability assignment made without new facts or lawful basis. Previously filed with WA OIC #REMOVED. On July 2024, my car was struck by a motorized Lime scooter operated unlawfully on the sidewalk. SPD Report #REMOVEDconcluded I was not at fault. The SPD report & photos and witness statements confirm my car was fully stopped and legally positioned. Adjuster D.H closed the claim in 2024 with 0% liability, consistent with those findings. In July 2025, the claimant with new counsel prompted State Farm to reopen the claim. I received no notice until September 2025. Adjuster K.H phoned to state 25% liability and urge me to sign an Affidavit of No Other Insurance. For 2 months I was unaware the claim had reopened, leaving me exposed. Later, company-appointed counsel advised to “accept 25 % to get it over with,” citing “biased juries,” rather than uphold duty to defend. After citing WA law clarifying a LIME scooter operator isn’t a pedestrian,liability was reduced to 15%. This correction, made after my intervention, shows that the 25% reassignment lacked legal and factual accuracy & suggests decisions were influenced by opposing counsel rather than evidence or insurer’s duty to protect me. No written rationale was produced until after OIC involvement. Once OIC provided State Farm’s response Oct 2025, I found the only difference between 2024 & 2025 was new claimant counsel not new evidence. Also 20 SPD photos showing my vehicle stationary & legally positioned were omitted, materially distorting the record. The omission occurred before reassignment to Adjuster L.T (CPCU®, FLMI), suggests internal risk & escalation control rather than corrective transparency. Handling reveals systemic mishandling, misstated facts, omitted evidence, & liability shifts made to appease opposing counsel rather than uphold SPD documentation & verified fact.

  Business Response

  Date: 11/18/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 11/18/2025

   I am rejecting this response because:
  
  
  I reject this response.
  State Farm did not address any of the documented issues raised in my complaint, including the improper reopening of a closed claim, the omission of police evidence, the shifting liability determinations without new facts, and the inaccuracies contained in their regulatory submission. A general statement of acknowledgment does not resolve the specific concerns I documented, nor does it clarify the basis for the actions taken on this claim.

  
  I am requesting a substantive, documented response to the issues outlined in my complaint.

  
  

  Business Response

  Date: 11/19/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/19/2025

   I am rejecting this response because:
  
  
  State Farm has not responded to the documented issues raised in my complaint. The message they submitted is their second generic placeholder and again avoids every substantive point — including the improper reopening of a closed claim without new evidence, the omission of SPD photographic evidence in their submission to the OIC, the liability changes (including the shift from 0% liability in 2024 to 25% in 2025 without any new evidence, and the later reduction to 15% only after I pointed out State Farm’s misapplication of Washington state law), the two-month delay in notifying me that the claim had been reopened, and the handling concerns I documented involving pressure to accept 25% liability and decisions appearing to be influenced by opposing counsel rather than verified SPD evidence.
  
  State Farm attempted to call me today at 12:26 PM PST regarding the BBB complaint, but no written response addressing the documented issues has been provided. A phone call does not substitute for a clear, case-specific written explanation, especially given the discrepancies already present in the written record.
  
  At this time, no meaningful or case-specific response has been provided directly to me.
  
  I request that this complaint remain open until State Farm provides a direct, documented response addressing the issues outlined in my filing.
  

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23, 2025, I purchased a car insurance policy from State Farm through Agent Jeff Ramos’ office with a start date of October 26, 2025, in the amount of $292.53.
  
  On the morning of October 24, 2025, I contacted the office at 4390 Summit Bridge Road, Middletown, DE, after realizing a mistake. I spoke with an associate named REMOVED, who was unable to make the necessary changes. I then requested immediate cancellation of the policy and a full refund of $292.53. REMOVEDconfirmed he would process the cancellation, and I believed the matter was resolved.
  
  As of November 11, 2025, more than three weeks later, I still have not received my refund. I have repeatedly been directed back and forth between Agent Jeff Ramos’ office and State Farm’s customer service, with each claiming the other is responsible. This runaround is unacceptable and unprofessional.
  
  Despite my clear instruction on October 24, 2025, to cancel the policy before it became effective, it appears the policy was not canceled until October 28, 2025, showing it active for two days. This is incorrect, as I have call logs and a cancellation notice proving my request was made prior to the policy start date.
  
  I am demanding the immediate issuance of my refund in the amount of $292.53. I already held an active State Farm policy through another agent as of October 24, 2025, making the activation of this second policy unjustified.
  
  If my refund is not issued promptly, I will pursue this matter in Small Claims Court due to the delay and improper handling of my cancellation request.

  Business Response

  Date: 11/11/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
  
  

  Customer Answer

  Date: 11/11/2025

   I am rejecting this response because:
  
  
  I have not been contacted by anyone from State Farm in regards to my complaint my refund has not been issued so until I receive any contact from State Farm or the refund is issued I will not be accepting this complaint as resolved. 

  Business Response

  Date: 11/12/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24133386, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I surrendered my life insurance policy on 10/28/25, I needed some money to help pay some outstanding debts. I was told I would receive a check within 7-10 business days. On 11/8/25 I received a notice of cancellation of policy due to non payment of premium. The offices are closed on weekends so I contacted first thing Monday morning 11/10/25. I thought I would have a check today but when I called I was rerouted few times, and then I was informed that the agent did not send in the form for the surrender. It was then submitted on 11/10/25 and I am told I have to wait another 7-10 days to receive my check? The error was on their end but I’m being penalized for it. This is not fair and now I’ll have late fees and penalties on the debts I was trying to pay. My policy number is REMOVED. The agents I spoke to were REMOVEDand REMOVED. I don’t understand why they can’t electronically deposit the funds or expedite/overnight the check.

  Business Response

  Date: 11/11/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
  

  Customer Answer

  Date: 11/11/2025

   I am rejecting this response because:
  I needed to have the payment expedited but it looks like I have to wait another 7-10 days to receive my payment due to their error I hope no one else is treated in this manner all because the agent forgot to fax a piece of paper is ridiculous 

   

  
  

  Business Response

  Date: 11/12/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/13/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24129801, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hit 10/16/25, 3:05 PM, REMOVED, intersection regularly blocked. I legally entered intersection during a red traffic light with stopped vehicles in both lanes up to the intersection. Other driver illegally entered intersection, hit me and completely blocked the intersection during a red light. Other driver clearly not paying attention, struck my GMC Denali. Truck stuck out over other the other vehicle that had allowed me to legally enter intersection. Other driver should have easily seen truck in the intersection, should have realized the intersection would be blocked by them if entered, and should have been able to stop or swerve slightly to avoid hitting me. I waved and honked, to get attention. Driver didn’t see me, hit me & completely blocked intersection. A minute later, light turned green. Backed onto Westminster to allow traffic to flow. Other vehicle blocked traffic till Officer arrived.
  
  Emailed and Informed State Farm Rep on MO Law, RSMO 3000.290, blocking intersections. One Rep. told me parents of driver causing accident, stated there isn't a sign stating, “don’t block the intersection”. That Rep agreed with parents. Another Rep. Said other vehicle struck me because I was in the middle of the road. State Farm Reps refuse to acknowledge law protecting my right to enter intersection during heavy traffic and a red-light stopping traffic up to the intersection. Requested to speak to Supervisor. Told that not available. Contacted State Farm Sales Rep. Told someone would contact me. No one ever called. The accident Rep. assigned liability and responsibility to me.
  
  Attached pictures: One shows a vehicle blocked from entering the intersection. The other two pictures show the intersection blocked during two red lights.
  
  Also included are screen prints of MO Law governing blocking intersections.

  Business Response

  Date: 11/11/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:11/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with State Farm in regards to a car accident which occurred on 10/20/25. I have progressive, the other driver has state farm. There is a police report, the other drive was charged with a DUI and other related charges because he was intoxicated at the time of the accident. I was found completely not at fault. The other driver totaled my car. State farm cannot get ahold of the owner of the other vehicle so my claim has not been approved. I owe 11,500 on a vehicle I no longer have. I missed a week of work. My husband has missed work. It was our only vehicle. It has put us in a very serious financial situation where we are now behind on rent and other bills as a result. It's been 3 weeks and I do not have a vehicle. I'm having to catch rides to work when someone can help me out. I don't want to lose my job. I was told my claim would be denied since they have not been in contact with the person they insure. He isn't answering the phone. I have a 3 year old that I can't take anywhere. I can only get a rental car for a coupe days at a time here and there because of the expense. No one is helping me and State Farm is refusing to accept liability. I have the police report if needed. State Farm claim: REMOVED

  Business Response

  Date: 11/10/2025

  Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:11/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom left a life insurance policy to me. I'm the beneficiary. I am listed on all the documents. The local office tried to intervene and could not get them to resolve anything. The agent even said they have never seen this happen. My sister is disputing my mom's policy. It clearly states on the policy I am the beneficiary and the insurance refuses to honor her will. This has caused great emotional distress and it is cruel. There is no reason for this. Then why buy life insurance we the company is not going to honor our last wish. There is no reason to hold it.
  Policy #: REMOVED is who sent the letter her title is SIU investigator REMOVED

  Business Response

  Date: 11/10/2025

  Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  Since it is long story I have attached a word document for detailed information. But for your summary. Please check the following statement:
  
  I was in a car accident on Sep 12, 2025. In REMOVED NW Washington DC I was driving on my lane. The other car drove on my lane and hit me on the driver side of my door, mirror, fender and the bumper. We called 911, the police arrived and he collected and saw every information and the other person was fully accused for the accident and got a faulty ticket. I got the police report. And his insurance information. That is State Farm, who gave me hard time and exploited the situation to their advantage without my fault.

  Business Response

  Date: 11/10/2025

  Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 11/17/2025

   I am rejecting this response because:
  
  From the first day, they scheduled and kept my car at their repair shop for 12 days. Then they asked me to provide a repair shop, which I did, but they rejected it and kept my car at their shop for a full month. After that, they told me to find another repair shop and even to tow the car myself. I was panicked, stressed, and frustrated. I didn’t know how to deal with them, so they took advantage of me. If I had known, I would have hired a lawyer from day one. I lost two months of income, have bills to pay, and a family to support.

  Everyone knows Uber doesn’t allow you to drive with broken parts—you can check their guidelines. My car was undrivable after the accident, and I never had issues with it before. You can check with the company; I was driving every day before the accident. But because they claimed it was previous damage, I had to pay $2,776 extra to get my car out of the repair shop, because I needed to drive it.

  My car was in an accident, so State Farm is responsible for fixing it, covering all damages, and compensating my losses on time. I have lost two months income.
  

  The way they treated me was ignorant, and careless. I never saw any empathy for my feelings or the accident. I didn’t expect this kind of service, and it even made me cry. Every step of the process was slow, disrespectful, and lacking in empathy and responsibility. They weren’t cooperative at all.

  
  

  Business Response

  Date: 11/17/2025

  Thank you for forwarding this rebuttal to us for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 11/20/2025

   I am rejecting this response because:
  
  
  The way they treated me was rude, careless, and totally ignorant. I never saw any empathy for my feelings or the accident. I didn’t expect service like that from “StateFarm”—it actually made me cry. Every step of the process was slow, disrespectful, and showed no understanding. They weren’t helpful at all.
  
  From day one, they scheduled and parked my car at their repair shop for 12 days. Then they asked me to suggest a repair shop, which I did, but they rejected it and still made me leave my car at the shop for a whole month. They were really slow to answer emails to the repair shop, and they only sent the appraiser after three weeks of putting things on hold. In the end, they didn’t want to pay. I even asked the insurance if they could just take my car, fix it quickly, and return it, but they ignored my voice messages and refused to pay. The whole process was just awful.
  
  And they asked me to find another repair shop again, even to tow it by myself and cover all expenses. I was panicked, stressed, frustrated. I didn’t know how to deal with them that is why they played me too much, if I knew I could have hired a lawyer from the first day.  I lost my income for two months, I have bills to pay, I have family to take care of. The last repair shop took two weeks to get it done. 
  
  Everyone knows uber doesn’t allow you to drive with broken parts or something you can check the guideline. My car was undrivable after the accident, but I never had any issues with it before. You can check with the company—I was driving it every day before the accident. However, because they claimed it was previous damage, I had to pay $2,776 out of pocket to get my car out of repair since I needed to drive it.
  My car was in an accident, so State Farm is responsible for fixing it, covering all the damages and losses related to the accident, and returning it to me on time.
  
  So, I’m now even asking my uber income loss for those period of time. They’re only offering to cover five days of lost income, which feels really unfair, disrespectful and like they’re trying to take advantage of me. They did and caused me to lose money for two months, and even they still won’t do the right thing. I’m standing up for my rights here. I need my income loss coverage, and StateFarm is the one responsible. If I’d known this whole process would be such a nightmare, I would’ve hired a lawyer from the start. 
  
  Better Business Bureau, please get involved in this case and do whatever you can to help me out.