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YunExpress USA, Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 2 packages stolen from on of their delivery drivers and they have refused to help me. These are items worth up to $70. Ive tried contacting them and they dont respond. They have two images to say they delivered but they havent no proof of delivery.

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery driver stole package after pretending to deliver it. He didnt know he was on camera.

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it was marked delivered but not received

  • Initial Complaint

    Date:06/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was targeted with an ad on ******** from a company named ******** that sells garden tools. It implies that it sells Grandpas Weeder which I own and have had a positive experience with. I ordered a hand tool and an open hoe tool which specifies it comes with a handle. Nowhere does it state this is a business shipping directly from *****. It took a couple of weeks to arrive and there is no handle for the hoe and the head has a v bc ad spot weld. I contacted the company by email twice and have not received any reply. I also messaged them on ********. No response. I left a one star review which was suppressed. The lack of service and deceptive website are problems. I want a replacement and the full tool including handle that I purchased. If thats not possible, I want a refund.

  • Initial Complaint

    Date:06/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Courier for the company delivered to the completely wrong address. Pictures of delivery shows the apartment number but none of the buildings in my complex have a steel name plate as shown. Furthermore, neither does the neighboring building. I have no way of knowing where they actually delivered my package to.

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller sent in the wrong item and is refusing to answer my attempts to contact them. They also gave a fake customer service phone number. ***** wont give a refund because the seller is different. The seller los did it provide a tracking number.

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package (Tracking: YT2511521272075786) has been stuck in ******* customs inspection since May 1st. It was marked as released at 11:24 AM but then showed customs inspection again at 11:42 AM, and has had no updates since.**** has not received it, and all my other YunExpress packages which some were literally ordered the same day from the SAME place have already arrived.This delay is extremely frustrating. As YunExpress does NOT respond to requests or messages as I sent over a dozen the last week and a half. It should have been delivered nearly two weeks ago, and the lack of response feels like Im being robbed.

  • Initial Complaint

    Date:05/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WAS NOTIFIED THAT THIS COMPANY DELIVERED A CUSTOM ORDER LOVE LOCK ON 5/5/2025. I NEVER RECEIVED IT. IT WAS NOT ON MY FRONT DOOR OR IN MY MAIL BOX. TRIED TO GO THROUGH THEIR WEBSITE FOR A RESOLUTION BUT THERE WAS NO WHERE TO GET HELP.

  • Initial Complaint

    Date:04/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipping company does not deliver after 7 days of failed delivery and offers no reason or solution to the problem. A complete scam!

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a package being shipped to my home by this company and *********. The company has my full address listed on the package but a driver for the company said address not found. So the driver took my package to our local post office and just left it so the **** immediately returned it. Not sure why **** didnt just alert me to it being there but YunExpress is at fault for just leaving my package there when all my contact info was on the package. In trying to to contact the shipper they do not have any means of contacting them except for a live agent on the site which is not live its an automated service. It says I would be contacted within 48 hours and that was said on 06April2025 and refuse to reply to me or the seller of the package. The package was abandoned at the post office due to what I believe is neglect or laziness and was passed off as un deliverable. Its not an acceptable term since Amazon, ****, *** and ***** deliver to us daily and have at our home for the past 13 years. After researching YunExpress/********* I found that they both are only a couple years in the business and what reviews that you can find are over 80% negative. You cant even email someone from the company due to not having any information listed or refuse to respond to shippers or recipients. I still have not received my package which was a custom order that I needed for our business. In the Live agent section Ive offered to pick up my package from their closest location which is ridiculous since Ive already paid for shipping but again no response after multiple ignored emails. This company needs to be investigated on their practices. Thank you for your time. Also the package has been out for delivery since Monday 07April2025

YunExpress USA, Inc is NOT a BBB Accredited Business.

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