Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Insurance Companies

First Chicago Insurance Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

Customer Review Ratings

1.05/5 stars

Average of 221 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJacque H

    Date: 08/01/2025

    1 star
    WORST INSURANCE EVER..FULL COVERAGE AND HAS MADE MY LIFE A NIGHTMARE FOR OVER 30 DAYS!!
  • Review fromChadi C

    Date: 07/29/2025

    1 star
    THIS COMPANY IS RUNNING A SCAM,DO NOT FALL FOR IT,THEY WILL ONLY COLLECT FUNDS AND PROVIDE YOU A POILCY,IF YOU GET INTO AN ACCIDENT OR PUT A CLAIM IN THEY WILL DO NOTHING ABOUT IT OR HONOR IT. STAY AWAY FROM THIS COMPANY.
  • Review fromKim M

    Date: 07/29/2025

    1 star
    This insurance company is a scam. Theyre rude, unresponsive, unprofessional, and unethical, but have no problem taking your money every month on time. I would not suggest anyone to use this insurance company.
  • Review fromHeaven J

    Date: 07/29/2025

    1 star
    You cant even speak with anyone on the phone, they give you the option to get a call back and then you dont even get a call back. This insurance company is ridiculous. Do not get your coverage through them! I will be switching ASAP!
  • Review fromHeather J

    Date: 07/21/2025

    1 star
    Unable to reach a live person to file a claim; despite 6+ calls with request for callback (the only option they give you unless you have an extension to dial). 2 online forms and a fax submitted over a 6-day period and zero acknowledgement.
  • Review fromKay B

    Date: 05/05/2025

    1 star
    These people messed my life up horrible company and they need to be held responsible for their actions. My story is so long and ultimately 2 years later I'm still suffering from these idiots
  • Review fromKatie C

    Date: 05/02/2025

    1 star
    I was hit by their insured almost a month ago and still waiting for this to be resolved. They are not approving my auto body shop's approval and holding my car hostage. Literally all my collision center is asking is for them to pay for the front part of the car that was hit. They have admitted to 100% fault and WILL NOT pay or move this forward so I can get my car. The employees, managers all drag their feet purposely! It should be illegal to holding a car hostage when their insured hit MY CAR!
  • Review fromRachael H

    Date: 04/29/2025

    1 star
    ******** saddest s*** of a company. A waste of time and money.
  • Review fromJeff S

    Date: 04/25/2025

    1 star
    I got rear ended last month and I called my insurance company and when they got the police report my insurance company and I called this company and had to wait to get a call back from them. When we got a call back my insurance company made a claim for me with them. I got a call the following week and I wanted to talk to a claim adjuster that day but I couldnt according to their policy had to wait three days after those three days I get a text from them telling me who the claim adjuster is and that I would receive a call momentary never received a call. I called today and got told I couldnt use the body shop I wanted I had to use one of the ones they used. I refused since I know The Body Shop ( name of the shop) and I didnt want to have my car damaged more than what it is. They wanted me to pay out of pocket for a rental that I might not be reimbursed for. I wasnt going to pay out of pocket for their customer hitting me so Ill just use my ********************** company and get all the money that this company will *** me. I dont know how they are an insurance company they dont care they are just taking peoples money and scammers.
  • Review fromJon C

    Date: 04/14/2025

    1 star
    Very little communication, unless you constantly harass them. Not a very professional company at all. I was rear ended by one of their insured. i recieved a quote from one body shop at over $4k. First Chicago said I had to go to one of their preferred body shops to get my car inspected. They only wanted the guy to take pictures and send it over. Needless to say, they are saying it is only $870.00 worth of damages. I decided to file the claim with my insurance. My insurance's preferred body shop states that there are over 15k worth of damages due to the frame being damaged. Don't try to work with First Chicago, and don't cash any check they send out. You are better off paying your deductible and have your insurance subrogate against them.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.