ComplaintsforALDI, Inc.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Sunday, April 14th at around 7:33 PM, I accepted a DoorDash order consisting of 60+ items from Aldi, located at **********************************************************************. Despite my initial reluctance due to the store's impending closing time at 8:00 PM, I proceeded to fulfill the order diligently. By 7:58 PM, I had obtained approximately 97% of the items.However, I encountered multiple issues during my time at the store. Firstly, the manager approached me in an unprofessional manner, instructing me to finish quickly without even a greeting. Moreover, while I was still searching for the remaining items, the manager began closing down sections of the store without considering my need for assistance. Despite my polite inquiry about the location of an item, her response was quite rude, dismissive and very unhelpful.As someone with extensive experience in customer service, I understand the importance of providing assistance and maintaining professionalism, which she did not display, especially towards customers still present past closing time. Instead, the manager, identified as ******, exhibited rude behavior and failed to offer any assistance in locating the remaining items. Her conduct not only hindered my efficiency but also reflected poorly on the store's commitment to customer service.I believe that in such situations, employees should prioritize assisting customers to ensure a positive experience, even if it means staying later than the scheduled closing time. Unfortunately, ******'s actions fell short of this expectation, leaving me feeling frustrated and undervalued as a customer.In conclusion, I urge management to address this matter promptly and provide appropriate training to staff members regarding customer service etiquette and assistance protocols, particularly during closing hours. Failure to address such issues may result in a decline in customer satisfaction and loyalty towards the store. I ended up leaving the store at about 8:10-8:12 PM.

  

  Business response

  04/15/2024

  ALDI **************** spoke with the customer on April 15, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to this specific store's District Manager for their further review and handling at the store-level. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At the end of February, I bought a bag of apples, and each apple was rotten inside. I thought it was just a few dollars, but my child and I ate the apples without knowing it. I ate 2 apples at night and had diarrhea for about 7 days, and my child ate one and had diarrhea 3 times for 2 consecutive days. On the 29th, I contacted Aldi customer service, and they said they would send me a kit, but I didnt receive it for more than a month. They said they would compensate me 10dollars. but I didnt want it. Their attitude doesnt care about the health of customers, and they are all official responses. I didnt expect that the day before yesterday, I bought a bag of tangerine , and 3 of them were moldy and rotten. Does Aldi care so little about the health of customers! I made at least 8 calls today, and every time the customer service took the case number and transferred the call to other departments, no one answered and automatically hung up my phone! Its terrible. Later, I wanted to contact the manager, and the manager said that it had been a month since the apples. The case was closed because it took too long (no one called me in this month, and I waited for a month and didnt receive the kit. How could it be my problem?). The tangerine > manager told me to return it to the store. Oh my god! Why dont they respond to moldy and rotten food? I still have to drive to the store to return it. Whose fault is this? I kept all the photos and videos and also I did send photos and videos to aldi emails .moldy and rotten fruits Cant image!

  

  Business response

  03/29/2024

  ALDI **************** has attempted to contact the customer via phone call and email. Should the customer need assistance we ask that they contact us at ************, Our hours of operation are Monday - Friday, 9:00am - 8:00pm EST.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On March 21, 2024 I was at one of your registers while my girlfriend was on register 4 doing a doordash order. I put down my box of items I have purchased that totalled $18.16 to help my girlfriend bag her customers items and when she was done we left and I left my box of items and receipt there on the ledge by register number 4. Well be time we dropped off that door dash order Aldi's closed and you can't call the store and get through to someone to let them know. I live in Greensburg and I went back on March 23, 2024 because we work and I figured with their cameras and my bank statement showing I paid for my items I left there wouldn't be a problem and now there is. The lady who tried to help said I had to come back tomorrow to talk with her gm or call a number and get my refund but they said in the store they couldn't find anything on nothing and without my receipt before telling me to come back tomorrow and talk to her gm that there's nothing they can do I will have to pay for my items again. So not only I paid for items I left and someone stole or put back they're won't help me but waste my time but how can they say I could call a number to get a refund or come back tomorrow and they have cameras they can see us at their location purchasing the items and seeing that I left them behind and then see if anyone else stole my items I paid for. All I want is my money back for the items I purchased and accidently left behind. I can show my bank statement and I already gave the lady who tried to help me my credit card number today.

  

  Business response

  03/29/2024

  ALDI **************** contacted the customer on March 26, 2024, via phone. The customer was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 7:00 PM EST.

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On or about October 2023 I went shopping at the ************ Aldi as i used to do weekly. I went to use the self checkout to give the 1 cashier a break as it was a busy that time of day. I had a bunch of stuff including a large pack of toilet paper and large pack of paper towels. I scanned my small items and went to use the hand scanner for the bigger items. The hand scanner was not functioning. I tried it a couple of times thinking someone would be over to see what was wrong. No one showed so i picked up the 2 large paper products and scanned them on the main scanner. I then left the store. Starting with the next time i went to a national retailer (Target) I overheard the security guy on the ********** the ***************** watching the self checkouts to watch him (me the only guy at the self checkouts) because he puts items in both hands when scanning them . I was immediately ****** off because I knew this came from Aldi ,the only store I will grab 2 items at a time to scan. Since that day at Aldi I have had problems with security getting practically in my face at every single national store I have went to . The girl at the Dollar Tree store gave me a hint what was going on when she told me the red light came on when i walked in. It is obvious that Aldi is violating US law when putting people on a national shoplifters list that was never arrested of shoplifting. If there was a question about my scanning it should of been handled by Aldi the day in question. As a 61 year old veteran that recently retired from a job with USASOC and had to maintain a security clearance to do the job, this really strikes a nerve with me. I want this BS removed immediately and if Aldi continues to violate US law and I here about it I will go to 60 ********** show and the national news agencies.

  

  Business response

  03/20/2024

  Response Sent to the BBB: ALDI **************** called and spoke to the customer on March 20, 2024. The customer was advised their feedback has been documented and submitted to the District Manager who oversees the store. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 7:00 PM EST. 

  Customer response

  03/20/2024

   
  Complaint: 21457686
  
  I am rejecting this response because: Aldi stated they don't use AI in there stores and I found news stories online saying they do . I was lied to and does nothing to get me off the national database of suspected shoplifters. After the incident at the local Aldi store the next time I went into Aldi a store employee pretended to be checking out next to me watching me scan all my items. They are ,like almost all national retailers using this illegal database and software.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to the Aldi located on **********. in ********, ******** and was trying to purchase something and utilize the twice as nice guarantee on another item. I had my receipt for one item but not the other therefore I was given a merchanidse credit refund, which I had no issue with. The staff then became aggressive when I asked to have the item replaced, as the guarantee states. I was ganged up on by at least 3 employees, my husband was verbally assaulted by another customer checking out and the staff kicked us out of the store. The staff stated that since they worked there thye knew the policies and I did not. They refused to honor the guarantee and treated me with great disrespect. They allowed my husband to be threatened by another customer and never asked that customer to leave but threatened us. I then spoke to the district manager and she was rude because I was not satisfied with her resolution of talking to the staff about the problem. She hung up on me when I said it did not feel fair that I had to have this horrible experience yet she was not willing to compensate me for any of that. She simply stated there was nothing she could do.

  

  Business response

  03/21/2024

  ALDI **************** spoke with the customer on March 18, 2024. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the store's specific District Manager for further handling. The customer was also offered a $15 electronic ALDI gift card, which was accepted. The District Manager has informed us they have investigated this incident, and ALDI **************** considers this matter closed.

  Customer response

  03/21/2024

   
  Complaint: 21454728
  
  I am rejecting this response because: I did not agree with the district manager and she did not offer a resolution and then proceeded to hang up on me. I asked to speak with her boss. I do not believe there is any resolution when the gift card received was solely to replace the item I should have already received without having to go through the bullying and harassment of the store staff. Nothing was provided to me as an apology for the experience I endured and in fact the district manager hanging up on me only showed why the other staff was unprofessional in their actions. 
  
  Sincerely,
  
  *********************

  

  Business response

  03/22/2024

  ALDI **************** has taken the necessary steps to handle this situation, as outlined previously. Although ALDI **************** consider this matter closed, should the customer want to contact us directly, we kindly ask they call us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Re. Aldi store at *****************************************************************************, Time- stamp on the receipt-07:20PM, Cashier Dalarian.I purchased some items at this store and requested the cashier to put my items in the top portion of the cart for easy removal. All these could fit in that area. The cashier refused and said it is not comfortable for him and put them all in the large bottom portion making it difficult for me to pick up load into my vehicle. When asked "What about the comfort of the customer?", he said "We already have low prices" implying that Aldi does not care about customer and threw my receipt into the cart. This is a total disrespect to the customer.I have been shopping at this tore since its opening and this has never happened to me before. In fact at all other occasions, the cashiers and other employees have been friendly.I would like to also let Aldi know that there are three other stores - ******** Kroger and Target all selling more than just groceries in the other three corners of the intersection (Hwy TX 121 & ***** and ********************** only a few miles away. on *****.

  

  Business response

  03/25/2024

  ALDI **************** attempted to contact the customer via phone on March 19, 2024, but we were unable to speak with them. A voicemail was left, and an email was sent requesting a call back when possible; however, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM EST.

  Customer response

  03/25/2024

   
  Complaint: 21451484
  
  I am rejecting this response because:

  Aldi must contact me through BBB only in writing.

  I have clearly articulated my complaint here. If they have any questions regarding the complaint, they can ask them here and I will respond here.
  
  Sincerely,
  
  ************

  

  Business response

  03/26/2024

  We apologize for the experience that occurred at the **********, ** store. We have forwarded the feedback to the specific store's District Manager, so they can review the concern and address it at the store level. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  03/27/2024

   
  Complaint: 21451484
  
  I am rejecting this response because:

  I already mentioned that I need a response here.

  Please do not tell me to call/or contact someone.

  Specifically, please respond to (reproduced below from the complaint)
  

  "When asked "What about the comfort of the customer?", he said "We already have low prices" implying that Aldi does not care about customer and threw my receipt into the cart."

  What is the executive management's position on this complaint?

  Is the executive management's policy is that "We can offer lower prices and be nasty to customers they still will buy from us?"
  
  Sincerely,
  
  ************

  

  Business response

  03/28/2024

  We have a high expectation of the level of customer service that is offered at our stores, and we take concerns such as this one very seriously. We apologize once again for the experience that occurred at the **********, ** store, and we have forwarded these details to the specific store's District Manager, so they can review this concern and take the next corrective steps at the store level.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 4th, 2024, after grocery shopping at Aldi in *******, ** at approximately 4:55 pm my car struck a row of neglected shopping carts in the parking lot. There were a stack of approximately 26 or 27 shopping carts in the Aldi parking lot neglected. Aldi keeps there shopping carts to the right of the store entrance underneath an overhang but these shopping carts were neglected in the parking lot protruding beyond parking spots (as shown in the photo attached). After putting my groceries in the car, I looked out of my rear view mirror, and was unable to see the carts because of the height of my car. I was given about 6-7 feet between the carts and my car leaving it impossible to turn out of my spot. My car directly hit the carts and there is a large dent on my trunk and paint chipped. I returned to Aldi after realizing they did not have a phone number online and spoke with the manager who told me to email. I emailed Aldi on March 5th and received a response on March 6th from employee "*************************". After two conversations on the phone ***** was accusing it was my fault and made inappropriate comments such as "why did you not move the carts before backing out" and "what if it was a toddler behind you, then what would you do, it would be your fault". To the first comment I explained I did not see them, and if I were to I would have moved them. To the second I refused to comment to it because I believe that was unprofessional and inapropriate. ***** then said he would request the video camera footage and get back to me, I have not heard from him since. I called and left a voice mail March 13th and have not heard back. Aldi should take liability and pay for the damage of my car. In addition I called ************** who were unable to help because it was private property. Thank you for your time and help with this situation. Photos taken in the light were from right after the incident, the photos taken in the dark was when I returned to speak with the manager

  

  Business response

  03/14/2024

  ALDI **************** has forwarded the customers concern to our insurance provider for review and further handling. Should the customer need assistance we ask that she contact CCMSI directly at **************. 

  Customer response

  03/14/2024

   
  Complaint: 21430064
  
  I am rejecting this response because:
  I believe the response was vague. I am requesting a name of who I am contacting at CCMSI and what my case number is when I contact them. I would also like a clear response on what actions Aldi will take to repair the damage to my car. I would appreciate if somebody from Aldi personally reached out to me or the insurance reached out to me to resolve this. 
  
  Sincerely,
  
  *******************************

  

  Business response

  03/28/2024

  ALDI **************** has read, reviewed, and forwarded the customer's concern to our insurance company, CCMSI, for further handling. We have been advised that a CCMSI representative, *****, contacted the customer on March 6th, 2024, and a letter was mailed on March 20th, 2024. The claim number they provided is 24F67M059481. Should the customer require additional assistance or have additional questions regarding their claim, we advise for them to reach out directly to the adjuster, *****, at ************ or to the supervisor, *****, at ************.

• Initial Complaint

  03/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought 2 corned beef and had whole family for ******. Never before have I had bad ones. After 10 hours I'n the slow cooker they were hard to bite into and had to go to ******** and buy supper. Totally wasted a good family dinner

  

  Business response

  03/11/2024

  ALDI **************** spoke with the customer on March 11th, 2024. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** Customer was satisfied with our effort to resolve their concern, and they do not require further follow up. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For at least 6 months Aldi has sold dairy products that expire well before the expiration day printed on the item. Either there is an issue with temperature control during transit or while the product is being held, the expiration dates are simply incorrect, but either way Aldi has been made aware of this by customers all over the nation and has not taken any steps to correct the issue for at least 6 months (that's how long I've been personally monitoring this issue). I have personally spoken with individuals at my local store, I have reached out through various social media accounts, I have sent an email to Aldi corporate with no response... Aldi clearly knows about the issue and has not acted in good faith to correct it. While at the same time, they are selling product that they know spoils before the date listed on the product packaging, and they are so greedy that they've chosen not to do a thing about it but would rather wait until someone dies. If my experience does not fit that of what Aldi would expect for one of their dedicated customers, please let me know. In the meantime, is Aldi going to do anything about your dairy problem? I did file a complaint with the *** as well.

  

  Business response

  03/14/2024

  ALDI **************** spoke with the customer on March 13th, 2024. We apologized for the experience, and we thoroughly documented the information provided, which was forwarded to the appropriate departments for further review. Although the customer accepted a $40 electronic ********************** gift card, we were not able to resolve the customer's concern. ********************** **************** considers this matter closed.

• Initial Complaint

  02/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Repeated occurence of discrimination by the same store manager at the **** Park location. Despite contacting corporate offices, ALDI rings true to its discrimination. Refusal of goods/services, payment, store policy and consumer rights once again. Contact by corporate office and not the Kaci, the same district manager who has failed to resolve the matter and refuses to acknowledge the concern.

  

  Business response

  03/01/2024

  ALDI **************** has spoken with the customer multiple times, with the latest conversation being March 1st, 2024, in attempts to resolve this matter; however, we have not been able to resolve the customers concern. We have apologized and thoroughly documented the feedback, which has been forwarded to the specific stores District Manager and Director of Operations. The customer was offered a $130 electronic ********************** gift card, but it was declined. ALDI **************** considers this matter closed.

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