Business ProfileforALDI, Inc.

On Sunday, April 14th at around 7:33 PM, I accepted a DoorDash order consisting of 60+ items from Aldi, located at **********************************************************************. Despite my initial reluctance due to the store's impending closing time at 8:00 PM, I proceeded to fulfill the order diligently. By 7:58 PM, I had obtained approximately 97% of the items.However, I encountered multiple issues during my time at the store. Firstly, the manager approached me in an unprofessional manner, instructing me to finish quickly without even a greeting. Moreover, while I was still searching for the remaining items, the manager began closing down sections of the store without considering my need for assistance. Despite my polite inquiry about the location of an item, her response was quite rude, dismissive and very unhelpful.As someone with extensive experience in customer service, I understand the importance of providing assistance and maintaining professionalism, which she did not display, especially towards customers still present past closing time. Instead, the manager, identified as ******, exhibited rude behavior and failed to offer any assistance in locating the remaining items. Her conduct not only hindered my efficiency but also reflected poorly on the store's commitment to customer service.I believe that in such situations, employees should prioritize assisting customers to ensure a positive experience, even if it means staying later than the scheduled closing time. Unfortunately, ******'s actions fell short of this expectation, leaving me feeling frustrated and undervalued as a customer.In conclusion, I urge management to address this matter promptly and provide appropriate training to staff members regarding customer service etiquette and assistance protocols, particularly during closing hours. Failure to address such issues may result in a decline in customer satisfaction and loyalty towards the store. I ended up leaving the store at about 8:10-8:12 PM.