Complaints

This profile includes complaints for Factor75, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Factor75, LLC

  1853 Suncast Ln Batavia, IL 60608

• 

  Factor75, LLC

  2121 S Racine Ave Chicago, IL 60608

• 

  Factor75, LLC

  2302 W Indian Trl Aurora, IL 60506-1570

• 

  Factor75, LLC

  1325 Ensell Rd Lake Zurich, IL 60047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 9/17/25. I was trying to skip an order for my meals this week which I thought went through. A technical issue happened to where it never skipped my order and it charged me today 240.79$ on my debit card. I called customer service to which I was put on hold for several minutes a couple of times to refund my account because I didnt want the order for next week to be shipped and they never resolved my issue. I would like refund because it was on their side that this issue should have been resolved.

  Business Response

  Date: 09/22/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Factor Team
  
  

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4, 2025 I received an email from factor saying welcome back.I did not see this email until September 13, 2025 when I sent a reply saying welcome back? I never ordered anything.Nobody responded.I did receive a delivery on my front porch September 14 of food that I cant ****** Im reading other complaints mine is very much similar. I feel like Im being hoodwinked like all the other people complaining into in advertently or unwittingly reactivating my former account.I was on the website looking into possibly reactivating and my objective was to find high protein Low carb with no dairy which they didnt seem to offer. I NEVER ever confirmed anything nor did I ever hit a button that said proceed with order.On Monday, September 15 I called to speak to a customer service since three emails that I sent and never got a response.I was met with a cockyattitude that implied that I was stupid and that I shouldve known that I was reactivating my account, etc. etc. Apparently theres a lot of stupid people making mistake because Im seeing all the complaints that are very similar to mine.I think this company is underhandedly tricking people into reactivating accounts or activating based on accepting a promo.I think this needs to be looked into because it is definitely a problem. I offered to have the food on ice on my front porch for them to come pick up and they refused. I absolutely refuse to pay this food that I cannot eat nor did I approve an order. My complaint is obviously joining in many others.I would like a response to the action that is being taken to ensure this doesnt happen to others.

  Business Response

  Date: 09/18/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Factor Team
  
  

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a subscription food service. They will send a certain amount of food to you each week unless you pause the service by "skipping" the menu they want to send. I have skipped religiously every week for months. Today I get a SMS text that they are delivering food to me. Somehow, my ****** for this week must have gotten changed, what is worse is the credit card they have on my customer file had been deactivated months ago, but rather than contact me they somehow tapped a current credit card of mine for the delivery. This credit card is not authorized for their use and they are not willing to give a refund for using a card they do not have on my file.

  Business Response

  Date: 09/16/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The Factor Team
  

  
  

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a Factor75 discount offer I placed a trial order on the evening of Thursday, September 4, 2025. The only way to view the meals offered was to register and provide a credit card. After moving through the various prompts to select meals that we could possibly eat, I was then able to see the ingredients that made up each part of the meals selected. The ingredients were not what we can eat and full of sodium. So I immediately canceled within an hour on September 4, 2025, of placing that order. On Friday, September 5, 2025, I received a confirmation email noting my plan had been canceled. There were no other instructions in that email about taking additional steps to ensure complete and full cancelation. I was confident that I had taken the required steps to ensure we did not get any meals delivered under this trial period or ever. On Wednesday, September 10, I discovered two charges to my ***************** from Factor75 for $5.35 and $32.79. I then filed for a transaction review with that bank. That transaction report is in review. Then on Sunday, September 14, 2025, I was notified via text by a delivery service that Factor75 meals would be delivered. I then contacted Factor75 to inquire and to refuse the meals. It was explained that there is a two-step process, which I considered false advertising. The cancelation prompts did not include a two-step process as the company has now later explained upon contacting themvia a chatone to cancel meals, two to cancel the membership. During the text communication with Factor75 on Sunday, September 14, 2025, they will not accept the meals back, nor refund any of the charges, stating I had to have canceled the meals that were ordered on September 4 by that Tuesday, September 9, 2025. Factor75 is a dishonest company and one that needs to be held accountable for misleading advertising (false advertising at the least) that it requires a two-step process to fully and completely cancel any food delivery.

  Business Response

  Date: 09/17/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  
  The Factor Team
  
  

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* A *******

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The instructions are illegible for my father, for whom the meals were ordered. He ate 3 of the 14 orded because he has *********** and he's irritated that he can't just heat a meal. I'm also irritated because I spent $100 and the instructions should be legible

  Business Response

  Date: 09/16/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The Factor Team
  

  
  

  Customer Answer

  Date: 09/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** I created an account to see what they had to offer. created an order and decided I did not want the products they offered so I canceled my account. I was then charged for the order after cancelling and was told that I had to contact them directly to cancel my order. where there was no indication that I had to do so, and they would not refund me the amount. 

  Business Response

  Date: 09/12/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The Factor Team 
  

  
  

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at a meal plan for this company and only selected 1 meal. They charged me for 4. The other 3 meals, I do not like. I would like a refund and the meals to be disgarded in my plan

  Business Response

  Date: 09/12/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The Factor Team
  

  
  

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try out factor so I got the initial box. I knew I wasnt going to be able to afford the next one so I tried to cancel my subscription immediately. I just got my box today 9/10/25 and havent even tried it yet. I was about to go to sleep when a charge of ****** went through at 11:30pm. I immediately reached out to customer support as it should have been cancelled, this also overdrafted my account by over 100$. They said the cut off was an hour ago and they needed time to prepare the meals, but also I could change what meals I get which made no sense. I do not want the 2nd box, I havent even seen if I like it yet, and I wasnt even notified about a 2nd box until the card charged. Its insane the order cant be cancelled days before its even prepared or shipped. Support has refused to help at all and said next time I should skip it..

  Business Response

  Date: 09/16/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Factor Team
  
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 4, 2025, transaction I did not authorize. All I did was look at the menu, I thought about it was just too expensive. Then next day my cc was charged ******. No food no refund, I called customer service I was called a racist because I didnt understand and he wouldnt give me corporates number. I only want a refund, I called my cc company and had my card number changed. Filed fraud charges. 

  Business Response

  Date: 09/08/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  
  The Factor Team
  
  

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to Factor in 2023 but cancelled it in 2024. Two weeks ago I checked their website to see what the menus looked like now, considering reinstating my subscription. When I did not see much I liked, I cancelled out of the menu section without selecting any meals and closed the website. On August 30, 2025 I received a box of food from Factor and my credit card was charged $44. I did not order this food. I called Factor customer service and was told that when I signed into the website, MY SUBSCRIPTION IS AUTOMATICALLY ACTIVATED and they would not refund my money. I was told that the re-activation occurs by just entering your email! I immediately told the customer service ***resentative to cancel my subscription completely and remove my email from their records. I also initiated a dispute through my credit card company.THE FOLLOWING WEEK (September 6) THEY DO IT AGAIN, this time charging my credit card for $72.I call customer service again and am told that the ***resentative I spoke with on August 30 did not close my account; and even though they acknowledged my call and even recorded it, they will not refund my $72. I very clearly told this *** to close my account and remove my email from their records. This company is completely unethical, trapping people into paying for their product. The company has cheated me out of $116.Thank you,******** *****

  Business Response

  Date: 09/08/2025

  Hi, 
   
  Thank you for reaching out to Factor, As much as we want to assist regarding the Complaint #********, the ticket is not reflecting any information. Kindly provide a valid ticket number so that we can assist further, thank you.
   
  Thank you,
   
  Factor *************

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23851588
  
  I am rejecting this response because: 

   I am unaware of any ticket number.  I cancelled by phone and did not receive a ticket number.

  Sincerely,
  
  ******** *****

  Business Response

  Date: 09/09/2025

  We have reached out to the customer directly to address their concerns. 
  
  Thank you, 
  The Factor Team
  
  

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****