Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 145 Customer Reviews
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Review fromJoey R
Date: 06/29/2023
1 starWe had used them for years. They invoiced us for something that they did not do (this was back in 2020). I called their support team and they said they understand and that it was taken care of. Then every three months we would get a new notice that we were deliquent. I would call and get the same response, everything was fine. After 2 years and multiple threats to cut services my CFO decided to settle for half of the amount (at the time we couldn't find a replacement company) and they emailed us saying if we paid it the invoice would be considered paid in full. We paid it and still no relief. Now another year and a half has passed and they have stopped picking up. I have called them 11 times (documented) and have provided them with a copy of the email where they said it would be considered settle and a copy of the cashed check. All they do is give you reference numbers and never get back with you. This is very poor customer service and is causing us to go find another company. I certainly hope you consider this situation before choosing a shredder company. Their employees who pick up were great, any support you need for billing will leave a lot to be desired.
Shred-It, a Stericycle Company
Date: 07/03/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at
*********************************************************************** or ************.Review fromHorton M
Date: 06/27/2023
1 starHorrible company. Way overpriced and have nickel and dimed me to death just trying to get rid of them. I cannot put into words my total disgust with this company. I urge you to find a local company as I have that will give you much better service at a far better price with much more interest in you as a local business yourself.Shred-It, a Stericycle Company
Date: 06/28/2023
Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromAndres F
Date: 06/19/2023
1 starhorrible, they schedule a pick up and just decide to not show or even call **.Shred-It, a Stericycle Company
Date: 06/20/2023
Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromSondra M
Date: 06/18/2023
1 star"0" stars preferred. The Shred-It Stericycle company in *************, ** was used to empty and shred 1 storage unit at a Public Storage Facility about 10 miles from their office in January 2023. A "Terms and Conditions" contract was sent and a customer representative verbally gave a per box cost. Any added questions were reviewed with the manager. We understood the per box shredding cost on our signed agreement for service. However, it was very unclear that additional "Surcharges per Index Table" (no table #s given) were to be added to our final bill statement. The added Surcharges per "Index Table" are for: Recycling Recovery Surcharge Fuel Surcharge Environmental Surcharge These were listed under 2 columns that stated Metro surge $0 per box. We assumed no additional costs were to be added then. Our final bill statement had an additional $372 dollars added to our estimated cost. The "Fuel Surcharge" alone was $253 for a local service appointment. Repeated calls and emails sent to their customer service showing why paperwork etc... were confusing resulted in nothing. The company truck did not show up at all on the original date and was several hours late on the rescheduled date. I wish we had read the reviews before choosing this company. The end result was our total cost had an additional amount of over $372 added to our estimate. $253 dollars of this was "fuel surcharge"! We repeated contacted customer service department per email as well as per phone for a more full explanation. We were repeatedly told it was being reviewed and a decision would be made on how to handle our situation. The end result was no adequate explanation and no compensation. This company also did not show up 2 times on the day and times they were suppose to come. This was also communicated repeatedly on those days to customer service. What should have been a fairly easy pick up at a Public Storage Facility turned out to be a frustrating and disappointing experience.Shred-It, a Stericycle Company
Date: 06/22/2023
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromRich S
Date: 06/15/2023
1 starComplete lack of follow up. My organization decided to change vendors to Shred-It. There was very little action on the vendors part to help make the change to their service. They had their own schedule to keep, (BTW, we had about 60 locations) and that is all that mattered.They did not deliver when promised, they left ** without service, and they would not give ** any dates for follow up. After about a year with MANY hours on our end we got the ************* set up. Many contacts at Shredit, no results.But they continue to invoice incorrectly. I was lucky to pass this service and vendor to someone else in my organization. But 2 years latter I still get phone calls from them about invoice issues. I have reached out to my organization and theirs and cannot get my contact information removed from their system.Poor service all the way around.Stay away even if they promise a savings.Shred-It, a Stericycle Company
Date: 06/16/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromThomas B
Date: 06/09/2023
1 starI used for 3 years. Service was mediocre. They make you sign a 5 year agreement without informing you. No other shredding company does this. Use someone else. Many good reputable companies availableReview fromMichele R
Date: 06/06/2023
1 starThis doesn't deserve a star!!Shred it has the worst customer service! No follow through, customer service reps ***** like robots. Been trying to cancel for a month and still not complete. Standard response..someone will be in *********-7 business days.Shred-It, a Stericycle Company
Date: 06/08/2023
Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at
*********************************************************************** or ************.Review fromKayla T
Date: 05/26/2023
1 starI do not have a shred it account and received a call discussing invoices that are owed. I DO NOT owe Shred it any money as I’ve never signed an agreement with them. I don’t have time to get on the phone with a company who I don’t even have business with. Scammy. 0 starsShred-It, a Stericycle Company
Date: 05/30/2023
Hi Kayla, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at [email protected] or 800-69-SHRED.Review fromZiggy B
Date: 05/25/2023
1 starI would give a negative star to this company. They don't have any customer service. The number they provide does not get answered. They bill for invoices that have already been paid.I have been trying to cancel this service for over 6 months and nobody responds, finally through a chat we requested the cancellation and for their bins to be picked up. No response.Finally last month thy picked up the bins but they are still charging for the service we are not getting.This company has to be put out of business.Shred-It, a Stericycle Company
Date: 05/26/2023
Hi *****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact ** at customer-************************************ or 800-69-SHRED.Review fromSari E
Date: 05/24/2023
1 starWorst experience ever! I regret signing up with Shred-It in *******, **. Doesn't deserve ONE star! There's no local customer service, you call the phone# and you get random people overseas, barely speak English. No one ever follows **. *******************/Sr. ***** Executive signed ** me **, I asked if this is an annual agreement since I noticed that the renewal date was ****, and I didn't want to commit for 5 years. He responded: It's an annual agreement, so I signed the contract. I reached out later with questions, he never responded. Got the run around by some account reps, but no one got back to me. They billed $93 to drop off the console -never mentioned that before! None of these items were disclosed beforehand. The bin has a smaller cardboard liner inside, it gets full quickly. They charge $12 for additional box of paper. They also bill for fuel. I called, emailed many times wanting to talk to someone to see if I should get another bin, or a bigger one, or change the service from 4 to 2 weeks, no one ever got back to me. Finally I warned that if I didn't get someone to call me back to answer all my questions, I was going to cancel my account, SO I DID! Only then, ***********************/Retention ********************* Engagement - finally contacted me and responded to all my concerns in real time. They're quick to bill and remind you are past due, and if you say you want OUT...but before then, complete silence and disregard for a customer basic needs and concerns. They're threatening with legal action, and I say: Bring it on! I have loads of communication with proof of service and performance deficiencies. As I see it: They clearly breached this agreement. Steer clear from Shred-It/Stericylce Company!Shred-It, a Stericycle Company
Date: 05/25/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact ** at *********************************************************************** or ************.
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