Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  27194 Pine Cir. Harrisburg, SD 57032

• 

  Shred-It, a Stericycle Company

  PO Box 59505 Renton, WA 98058

• 

  Shred It

  3200 S 166th St New Berlin, WI 53151

• 

  Shred It

  4005 Felland Rd Ste 112 Madison, WI 53718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14th I called to schedule an appointment for my husband and I to get our personal documents shredded here at our home. I spoke with *************************. From the time myself and my husband knew we were moving out of state we knew we wanted to have a company come and shred our papers here at our house. That is what I requested, on site shredding. At no time was I told that stericycle/shred it didnt provide on site shredding at residents. A huge truck showed up at our home on the scheduled day, 4 hours early, and through my conversation with the driver, I was told they dont provide that service. I sent him on his way and now theyre saying I have to pay the full amount of ****** cents. Yes, I did sign the contract at the time I scheduled with *****************, my fault for not properly reading it, but I feel like theyre robbing me. *** disputed and explained this charge to several CSRs there and theyre being unreasonable! Im willing to pay a fee for refusing what they were offering but what theyre charging me is unfair!

  

  Business Response

  Date: 07/10/2024

  We have worked with **************** and have resolved the complaint. The issue has been escalated to leadership to review the process and coach the team.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for services in January but received no additional information. I have called and emailed countless times but have not received any additional information other than they are working on fixing the issue. It is not July, we have not received a pick-up for ***** have never received any invoices, and are not sure where to move on next. We are a small non-profit and have expressed repeatedly we cannot financially handle a large invoice. We have reached out regarding trying to set up a payment plan for the invoices we STILL HAVE NOT RECEIVED. I am currently on hold, again, and have been on the phone for over 36 minutes without any resolution. I can provide my email correspondence and my comments on the BBB website as we have tried countless ways to contact the company for any sort of resolution/additional information.

  

  Business Response

  Date: 07/12/2024

  We have been in contact with ************** and have resolved her complaint.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/06/2024, Services were contracted via DocuSign with Stericycle with representative *****************************, for one time residential pick up and shredding of 43 boxes of medical records with 38 boxes in basement, and 5 boxes at ground level. Was assured no extra charge for stairs as were enclosed 4 feet wide, railed and a non-hazard, being part of their routine services. ***************************** on behalf of the company called to schedule date and service. He was informed of stairs and desire for pick-up and off site shredding as he pressured for on site pick-up which with leave me with 43 empty boxes. I said I would wait for correct truck, he pressured stating it would be another month to get right truck in my area. Finally, I agreed, was scheduled for 05/29/24. ****** arrived with shred on site truck, and said he the stairs were not a problem it was just he didn't have a dolly. Failed to provide service, understandably. He stated "the sales representatives don't know what they are doing" and he would have ****, ** hub supervisor call me directly and it would not take a month to get the right truck. Received a call from *** from Stericycle ******** on 06/03/24, who apologized and promised to have the correct truck to location on 06/06/24 at 10 AM even if super had to drive the truck. NEVER SHOWED, WOULD NOT ANSWER OR RETURN CALLS just checking to make sure I had correct date. NEVER DID RETURN CALL. Waited until following week, when no call, decided to call HQ on contract, who stated I had to be transferred to Buffalo representative, said he would speak with *** at Erie and get a truck lined up, NOTHING, Resorted to calling ***************************** several times who initially would not return call. Tried calling *** in ****, neither returning call. Finally, ***************************** called on 06/11/24, who stated he apparently needed to get a new contract signed including stairs. When I said that was NOT the issue, he agreed and would call back in 10 mins. NEVER contacted since. UNRESOLVED

  

  Business Response

  Date: 07/01/2024

  We have worked with **************** and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21878435
  
  I am rejecting this response because:
  

  I was contacted by the driver at 8:25 am on July 1, 2024, that he was 1 hour away from the location of the documents to be purged, at a location I do not reside at. There was no forewarning of this companies unscheduled morning surprise to even attempt a purge. There was no notification or contact by any administrative, sales, or dispatch to check and see if someone would even be available to be at that location. I happened to pick up the call and was taken back by the drivers announcement that he was in route, and I had to drop everything in the middle of a vehicle issue with a check engine light on and hope that I could even make it to the location in time. I complained to the driver that a one hour notice out of the blue was NOT much effort though felt bad for the driver and did not want to reject HIS efforts, and it just so happened to work out, as I made it to the receptionist's residence in time. I explained to him I could have easily been out of town or at a medical appointment, then what?!

  So yes the pick up was completed, I have not received a bill, so this far out from the contract back on May 06, 2024,,,I am unsure what I will be charged relating to the fluctuating recycling fee they charge which I was originally told was 22% by sales and would jump to 33% for **** The purge was completed in July, so I can NOT conclude with my "satisfaction" with this same company I had used for years previously. I am unsure how to respond at this point...as the billing process has not concluded with them at this time?!

  I do appreciate the Corporate attention to this and the driver's level of professionalism, and completing the physical pick up part of the job, though am without certificate of destruction of HIPPA medical records or what they intend to bill as of yet. Should there no further issues in "finishing the job" regarding certification and fair billing practices in consideration of all a the customer had to do and deal with for a simple records purge, I would understandably overlook all these issues and would not only sign off as satisfied, it would change my impression of their company and would consider favorably for future record purges.

  Not sure what's next, and do appreciate the BBB contacting the company on my behalf and getting a response, hopefully this job interaction will conclude favorably.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/08/2024

  We have reached out to **************** and have confirmed the resolution of his complaint.

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to be a customer of Shred-It. I used the service for approximately a year. I moved offices, and my new office already had shredding services (law firm). We then opened a new location in ************. I called Shred-it for two reasons: (i) I had been charged for six months of service I did not receive. I had asked for a credit, and to this day, despite emails that I would be getting a credit, I did not receive one. (ii) I did not receive my shred bin at the new location for over six weeks, and still to this day, have not received a bin. Our offices called Shred-It at least five times, have the confirmation emails to prove it. Now they are claiming, I did not return the bin. I have a signature showing we did, and camera footage BACK IN JANUARY. I still continue to be charged.

  

  Business Response

  Date: 07/03/2024

  We have reached out to **************** and are continuing to work with her on a resolution

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When reaching out to use their service, we indicated and they agreed to a 4-6 month service so we could responsibly dispose of old client files. They informed us to give them a notice prior to the termination, which we did, and that they would stop service.They pulled a bait and switch on my elderly father and somehow got him to sign a 3 year contract. They will not return my calls or emails. We are now getting charged to have them "service" our bin that has been sitting empty for a month as they will not honor my request and process a work order to have the bin removed. I've never experienced anything like this and the blatant disregard to even respond or call me back.

  

  Business Response

  Date: 06/25/2024

  We have reached out to ***************************** and have resolved her complaint. The removal is scheduled for tomorrow, June 26th.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested shredding services for one box of shredding, to be done on site. The price I was quoted was $325 (the base amount plus applicable fees). I was later billed, without my consent, $489.05, and was told by the manager, *********************************, that this was because I was previously told an off-site price and mine was on-site. I repeatedly told ******* that my job had to be on site because of the nature of the files to be shredded. I was up-charged without my knowledge or consent, and with nothing in writing saying the charge would be higher. I tried to resolve with the merchant, and was mostly ignored, but otherwise told I had to pay the higher amount.

  

  Business Response

  Date: 06/25/2024

  We have been in contact with ************ and have resolved her complaint pending confirmation of refund receipt.

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they agreed to refund most of the disputed amount. I am satisfied with the refund.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially engaged Shred It in February 2024. I explicitly informed them that my availability in the office is limited to Mondays and Wednesdays, and thus, shredding services could only be conducted on those specific days. *************************** assured me that this arrangement would be honored. I also scheduled the services accordingly and documented the details in the online notes section provided.Despite these clear instructions, Shred It repeatedly disregarded my specified schedule and attempted to perform services on days when I was not present in the office. This occurred even after I communicated the issue to *****, who then reiterated my availability to Shred It. On May 14, 2024, after multiple instances of non-compliance, I decided to terminate my services with Shred It and requested the removal of their shredding console. I was informed that my service cancellation was processed and that I would be contacted regarding the console removal. However, no follow-up has occurred, and I continue to be billed despite the cancellation.This situation reflects a significant lapse in business practices and communication. I request that I be billed solely for the services provided on April 4, 2024, and that the charges for April 24 and May 15, 2024, be waived. Additionally, I require the prompt removal of the shredding console and written confirmation of these actions.

  

  Business Response

  Date: 06/24/2024

  We have been in contact with **************** have resolved her complaint. Ms. ******************* has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to close our long standing with this company on May 22nd due to unfair extra charges and lack of effective customer service. We agreed to pay the bogus charges just to cut ties with this company. After much run around, I spoke with an account specialist who told me that he would terminate our account with an effective date of 6/1/24 and removal of their equipment from our site NO LATER THAN 6/10/24. Now, I am having issues getting them to remove their equipment from our site and since we have already started service with a new company, we need the old equipment moved as we are limited on space. I have attached a screenshot of the an email from the account care specialist telling me that he would terminate our account as of 6/1 and equipment would be picked up by 6/10. I called this morning, as no one has showed up, and am being told that we have to wait until 6/24 for the removal. Almost one month after my original call to terminate. I think this company owes us better customer care than this. We have been treated very unprofessionally and just want their equipment out of our offices. This is the very reason they are losing long term customers as ourselves.

  

  Business Response

  Date: 06/18/2024

  We have been in contact with ************ and have resolved her complaint.

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to stop contacting me via email. I've discontinued service with them years ago and inspite of emailing them to stop contacting me and unsubscribing, they continue to contact me.

  

  Business Response

  Date: 06/07/2024

  We have been in contact with ****************** and have resolved his complaint.

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont stop sending me emails. I click on unsubscribe and nothing happens. Please stop harassing me with emails.

  

  Business Response

  Date: 06/05/2024

  We have been in contact with **************** and have resolved his complaint.

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************