Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  3811 Rose St Schiller Park, IL 60176-2121

  
• 

  Shred-It, a Stericycle Company

  6309 Da Lisa Rd Milton, FL 32583-7639

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

• 

  Shred It

  3200 S 166th St New Berlin, WI 53151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shred-It contacts me every other year or so for shredding services. I was contacted by ***** ******* and agreed for a pick up of files to be shredded. While I was on vacation in August 2024, Shred-It dropped of 10 extra-large totes to the *********. Had I been in the office I would have refused them. When I returned I emailed ***** ******* and in his email he assured me that the Town would be charged only for the amount shredded. Nothing was ever picked up by Shred-It, other than 8 of the extra large totes I asked them to get - which were empty. No Shredding. Now, they have sent this to collections, I am getting phone calls and emails from them. I am extremely disappointed in Shred-it and will now have to find a different vendor to complete this service for the Town.

  

  Business Response

  Date: 11/18/2024

  We have reached out to the customer, **** ****, and have resolved her complaint. Ms. ***** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage a medical office and we use Stericycle/Shred it for our secure document destruction, we have used them for two decades. We started receiving past due/collection notices in 07/2024 and have provided proof of payment of the outstanding invoice. I have received in writing that my account is not past due, and to disregard any collection attempts. I have now NOT had services since September, and my pleads for an explanation continue to go unanswered. In the most recent communication, they claim to have received my ACH for payment in December of 2023, but in Sept *************************************************************** to repay the invoice. I do NOT have a **** card associated to my account, why would they issue a refund when i was receiving collection notices. I have sent no less than 3 dozen emails and have called daily and continue to not receive reasonable explanation or resolution.

  

  Business Response

  Date: 11/13/2024

  We have worked with Ms. ****** and have resolved the complaint. The issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I am pleased to read that my case has been escalated to their leadership team, as I begged for help/resolution for months and ***** was responding or able to help. I do hope that customers do not have payments randomly refunded to other accounts and their accounts sent to collections with suspended services from paid invoices from the previous calendar year. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Termination of account requested; It has been over a month and the account is still active; None of the managers call me back as requested; They are always in a meeting and never follow up; No Money is owed; We need their equipment picked up;

  

  Business Response

  Date: 11/11/2024

  We have reached out to Mr. ****** and have resolved his complaint.  Mr. ******************* has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The representative reached out to me and apologized for the delay. They credited the account and resolved the issue as requested. Thank you to Shred-it for the quick resolution. 

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, 2024 I sent a website inquiry to request a one-time purge of documents. I was made a clear and concise request to be scheduled 3wks because I needed additional time to look through papers as I was recovering from surgery. ****** Tocar assured me the date and time for service wouldn't be an issue. Operations/scheduling was going to call me to confirm the date and time that was best for me. On October 3rd I received a call from a local driver, who showed up at my home without my prior consent/knowledge. I explained wasn't aware he was coming and wasn't prepared for the collection of documents to be shredded. I immediately called ****** *****, requested to speak with a supervisor to resolve this lack of communication. After waiting more than a week and still no call, I sent ****** an email October 5th requesting cancelation of the contract effective immediately. Several days later another email is sent to me with a service date of October 7th. Again, I called customer service, requested to speak with a supervisor and cancelation of contract and service. I was told the contract was canceled and confirmation would be emailed to me. However, I received a bill for ****** for services not rendered. I was given docket #******** as proof my request for bill modification was entered. I do not trust this company and would like assistance to resolve this matter.

  

  Business Response

  Date: 11/08/2024

  We have been in contact with Ms. ************** and have resolved her complaint.

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********-*****

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle recently shut down our service because they said we had not paid our bill. I tried to communicate with the email on our billing statements they kept sending and they would never reply. When I called to tell them I have been sending them proof of our ACH wires, they finally saw that they had been misapplying payments on our accounts, but still took a few days to turn our service back on. Now we are having another issue where they are saying our accounts are not being paid. As you can see on the attachment I sent, we actually have $9K credit on our account because their billing department is so inept that they are constantly misapplying payments. Why are they holding all of this money and shutting off our accounts? I want a refund of this $9K overpayment.

  

  Business Response

  Date: 11/06/2024

  We have reached out to Ms. ******* and have resolved her complaint. Our technical team is assisting with making updates needed.

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Stericycle in the beginning of 2021,we asked to cancel the contract in July 2021 before our move tonew building. we were informed by them via phone that everything is fine, and contract was cancelled with no issues .now they are coming after 3 years ,requesting retro payment for the past 3 years. we have never received any services from them , neither requested one. Initially, they put fake visits and requested us to pay for those, we managed to prove its all fake visits that never happened. Now they are insisting that we pay 375 $ + cancellation/penalty fees for the contract. which is totally unfair ,as we have requested to cancel this contract back in 2021 and we were told on the phone ,things should be fine,and the contract is cancelled with no issues .now coming after 3 years ,requesting cancellation fees ?also faking visits tomake us pay them money,when they didn't do any services for us ,feels like rib off ************* fact, we have been using another supplier for our med-waste for the past 3 yrs. and they havebeen taking care of ourwaste.not only this,we have called them after moving toour new building requesting if we can resign again, so they can do our services,they refused and said no ,we are already cancelled .so we looked for another supplier to help with our med-waste! how come now they ask us topay forsomething has never been done, not only this we are paying another company,and theyare doing ourservices! anotherthing,I spoke with theStericycle manager,asked him to give me a prove they did services, where some one from our office should sign for them duringtheir visit, he didn't have any proof. Nowthey are harassing us for the payment,we told them we can pay ****** $,but its totally unfair to pay cancellation fees, they are still harassing us for the payment.seems it's their way in business to steal people and try to make money out of fake visits.I Need YOUR HELP IN THIS AND TO STOP THEIR BUSINESS AND STOP THEM FROM DOING THIS IMMEDIATELY.

  

  Business Response

  Date: 10/25/2024

  We have been in contact with Ms. ***** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22412879
  
  I am rejecting this response because: now our issue, yes shred it company tried to resolve the issue , but in fact they put earlier a complaint to a collection agency and they called us for that couple of times ,trying to collect the money the shredit were claiming from us ,and ofcourse this have affected our credit score,while they fake these invoices and services , and falsly shovel the numbers too high while we didn't receive any services from them - all were FAKE /FALSE Invoices and visits . now they refused to tell the collection agency that this COMPLAINT they PUT Was in accurate /or done by mistake - so it won't affect our score. they wanted only to close the complain with you,and keep the damages they did for our credit score the same.and its both unfair and unacceptable. please ask them to notify the collection agency of their mistake and withdraw the complaint against us there.once this is done we will consider the matter resolved .so for your kind care.Thank you
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/27/2024

  We are working to resolve these issue with Dr. Manal  Kassem. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22412879
  
  I am rejecting this response because:

  we are still waiting for the  third party collection agency to confirm that the complaint against us ,has been cancelled without affecting our credit score ..

  and till now we havenot received this response as promised by stericycle company ..we are still waiting ..

  there is no action yet from their side ..

  Thank you 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ********************** for years. Out of the blue in May 2024, a new lid showed up at my office and a bill for $55.11 was magically charged to my autopay ***** I called. to ask that it be removed or provide me with proof of me ordering this product. It is now November and I have yet to see either. Magically in September, a HUGE console for shredding showed up at my office. I refused to accept it and asked them to leave. I called Stericycle who claimed they have no record of this. The same driver has been showing up twice a week since then. I log into my account and they have added a shred it account to my account. Again, I NEVER requested this. I have sent numerous emails and numerous messages and no call back. 

  

  Business Response

  Date: 10/23/2024

  We have been in contact with Ms. ******* and are continuing to work with her on a resolution.

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22403444
  
  I am rejecting this response because: there is no resolution and I have not heard from you in days!
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 11/01/2024

  We have are continuing to work with Ms. ******* on a resolution.

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized contract was created for ****** Computers with Stericycle / Shred-It.- Stericycle sent a contract to ******* *****, an employee of ****** Flow Controls, to set up an agreement that had ********************** as the business. (********************** is an IT provider for ***************** and we contacted Shred-It on ****** Flow's behalf to dispose of ***********. We can only guess that is how there was a mixup with our business name and ****** ********* *** ***** signed the contract without realizing it was for ****** Computers and not ****** Flow Controls.- ****** Computers did not know about any of this until Stericycle came to our business to pickup documents to shred. We were confused and were told by the pickup drivers that they would make a note and let the home office know we didn't have an account with them. When they mentioned ****** Flow Controls, we thought maybe they had the wrong address down. At this time we were unaware of a contract signed by *** Weeks.- Stericycle came an additional two times to our location and we reached out to Stericycle to try to figure out what was going on.- That is when we discovered that a contract was signed by *** Weeks, who was an employee of ****** Flow Controls, not ****** Computers. She was no longer with ****** Flow Controls at this point. We surmised that she must have thought the contract was for ****** Flow and did not bother to look at the business names attached to the agreement.- When we spoke to Stericycle, it was confirmed by Stericycle that this contract was made in error and the account would be closed.- We began to receive bills from Stericycle and we reached out to correct this matter. We were told repeatedly that it was taken care of. When the bills stopped Stericycle, we thought it was.- We were unaware that Stericycle sent our balance due to *************, a collection agency.- We have worked to get this resolved. They state that it is, but the email below shows that to this day, it is not.

  

  Business Response

  Date: 10/03/2024

  Ms. ****** has reached out to us via several avenues, we have been in contact and are working with her on the resolution of her issue.

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my service for over a month, but despite numerous attempts, I'm getting nowhere. Every time I call customer service, I'm transferred multiple times, only to be told that an account manager will contact me in 7-10 business days. But each time I call, that timeline resets! Then, I receive emails claiming, "we are pleased to let you know your request has been completed," when in fact, it hasnt. I reply, only to be promised again that someone will call me back. At this point, I've lost track of how many calls and emails I've made, and an incredible amount of my time has been wasted. All I need is for someone to call me so they can pick up our shred box and finalize the cancellation.

  

  Business Response

  Date: 10/08/2024

  We have spoken with Ms. ****** and have resolved her issues.  Removal of equipment is scheduled for October 28th. Ms. ******** issues has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted BBB previously about a contract that was entered without our permission. The company would not help me until I filed a complaint on BBB, after I did so ******** ******* contacted me via email stating if we would send a copy of the police report she would allow us out of the contract. Our company did as instructed and after we started receiving collections letters from ***************. I have notified ******* numerous times to allow her the opportunity to resolve this. She responded once and has ignored all further communication. I need this contract ended adn the collection notices to be taken care of. We are further wanting refunded at this point for the charges this company charged for over a year all the while never picking up one single BIN

  

  Business Response

  Date: 10/16/2024

  We have worked with Ms. ***** and have resolved the complaint. The issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22365068

  THEY HAVE A COLLECTION COMPANY CONTACTING ME THEY NEED TO GET THIS HANDLED 
  
  I am rejecting this response because:
  
  Sincerely,
  
  Vanity D

  

  Business Response

  Date: 10/25/2024

  We have continued worked with Ms. ***** and have provided her a resolution to her complaint.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22365068
  
  I am rejecting this response because: THEY TOLD ME THEY RESOLVED IT AN I HAV4E ATTACHED LETTERS FROM COLLECTION CO9MPANY FROM SHRED IT, THEY NEED TO CLOSE THIS WITH COLLECTION COMPANY FPR THIS TO BE RESOLVED AND UPLOAD PROOF PLEASE
  
  Sincerely,
  
  Vanity D

  

  Business Response

  Date: 11/06/2024

  We have resolved this complaint, the attached letter was provided to from the ARMS