Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-it

  7705 Northshore Pl North Little Rock, AR 72118-5301

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  Shred-It

  4129 Commercial Center Dr Austin, TX 78744

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

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  Shred It

  9087 Westphal Ln Neenah, WI 54956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is horrible. I have to call them every month about incorrect invoices, I am billed for additional collection consoles that I don't have. They pick up from my site whenever they feel like it, even though my contract is once a month. The last billing issue I had took over 6 months for them to resolve. Overall terrible company.

  

  Business Response

  Date: 11/14/2022

  We have been in contact with **************** and are continuing to work with her to resolve the issue

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to resolve an accounting issue since April 2022 with no resolution.Shred-it has failed to credit over $1,000 of payments to our account. The last time one of our payments was correctly credited was in August 2021. Payments since then have not been applied to our account. We have sent copies of the canceled checks to Customer Relations multiple times showing Shred-it received our payments. But nobody responds or fixes the accounting issue. Instead, we get automated threats from their collections department for non-payment from an email address that does not accept replies.I am so frustrated. The customer ******************** is useless. Please have someone contact me that is senior enough that they can resolve the issue.!

  

  Business Response

  Date: 11/11/2022

  We have been in contact with ****************** and are continuing to work with him to resolve the issue

  Customer Answer

  Date: 11/15/2022

  Complaint: 18349178
  
  I am rejecting this response because:

  Stericycle has contacted me and we are attempting to resolve the issue. We are hopeful of a resolution but this is still ongoing so we are rejecting the response at this time.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/30/2022

  We have continued worked with Mr. ******* and have resolved his complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:

  Stericycle asigned a Customer Solutions Consultant to my account who was able to resolve our company's issues with our billing.
  
  I am satified with the resolution to complaint ID ********, and accept Stericycle's response.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021, **************************** contacted Shred-It to cancel our services with them. We were not getting the service we expected and they became very expensive. We were told that we would have to pay half of a five-year contract that was signed by an unauthorized individual at the store. We tried to work with Shred-It to get the price affordable. The price was to be $128 per pickup every 8 weeks, now they are charging an additional $44.18 in Surcharges. I do not believe that this is a legal business practice as this is an unapproved amendment to the agreement. I am quite ***et that a nationwide business could target small businesses in this manner. We want to cancel our service with Shred-IT/ aka Stericyle because their service pick-*** are inconsistent, the customer service telephone lines are extremely frustrating and long, they increased the prices via fuel surcharges that are not consistent with the market standard.

  

  Business Response

  Date: 11/09/2022

  We have reached out to **************************** and have resolved his complaint. ******************************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving a harassing amount of emails requesting payment for invoices past due. Our company is ECC and we are receiving statements for ********* Company and Diversified Radiology as well as statements that we have already paid. I have reached out to contacts at Shred-it on several occasions and have still not seen results. We are demanding that they cease and desist contact.

  

  Business Response

  Date: 11/09/2022

  We have been in contact with **********************. We have engage our tier two technical team to look in to her issue. They are working to correct. We will continue to update ************************ with their progress.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested Shred-It's services for offsite disposal of old records and requested 1 large bin. Shred-It sent out a representative with 1 bin on 5/5/22. I and the representative loaded the 1 bin with my documents and then the representative loaded the bin onto the truck. Original quote was for $310. In August 2022, I received two past due invoices both dated 8/10/22. These were the first invoices I received for that service. The amount requested was $1,142.05. Shred-It was charging me for 10 bins despite the fact that I have a small single person office. My office could not hold 10 bins, nor did I have 10 bins worth of documents for destruction. The truck they sent out to pickup the documents was a small truck that could not even hold 10 bins. I called their customer service to look into the issue and I received an email on 8/25/22 stating that a credit was being requested for my account (Customer Support Reference *********. They said the credit would take 1-2 billing cycles to reflect. On 10/19/22 I received a FINAL NOTICE invoice stating that the account would go to collections unless the invoice was paid. I called customer support again and they see the credit was still being requested, but do not have a status on the credit (Customer Support Reference ********. It has already been two billing cycles and I still have no resolution to this issue and no one can give me any updates. I would like to pay for the actual services that were provided and close my account for good. I will not be utilizing their services anymore due to this.

  

  Business Response

  Date: 11/03/2022

  We have reached out to ************************** and have resolved his complaint. ****************************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Shred it on oct 7 for my month pickup, They never showed up. I called the next week, and was told I was wrong and the pickup was actually a window so they have between the *****th to pick it up. They never did. I call their support line spoke to ***** and he promised me a pickup today 10/28 it never happened so now they haven't showed up 3 times, I asked for a cancellation of the contract and they told me they would give me a free bankers box instead. the customer service agent blamed me for waking his kids up at night, and told me he refuses to help. The Truck came to the hotel and left without doing our service. Every time I call I am routed to the same place and they tell its either too late or they aren't able to speak to me.

  

  Business Response

  Date: 11/02/2022

  We have reached out to ****************** and have resolved his complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:

  Someone from the leadership team personally contracted and was very kind and helpful 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office has been trying to cancel our membership with Shred It since March of 2020 due to mandatory lockdown due to COVID-19. On multiple occasions (ref# ******, ref# ********, ref# *******, ref# ********) we have attempted to cancel the membership and were ultimately told we could only suspend the membership till it's termination date THEN cancel the membership. When our agreement was up on August 24th, 2022, we were unaware that we were auto-renewed for an additional 5 years with the company. We were not notified of this auto-renewal and wanted to sort the discrepancy out with the company. However, every time we called in, we were met with the same few excuses; you have to speak with an account specialist who are unreachable due to hold times or dropped calls, your cancellation is already underway, your membership has been auto-renewed for 5 years and there is an early termination fee of $1500 due. The original contract was signed by a previous employee (no longer with the company) and no physical or electronic contract was provided. We seek cancelation of our membership void of the early termination fee and no further contact with the company since we've had such a poor experience with them.

  

  Business Response

  Date: 11/07/2022

  We have been in contact with ****************** and have resolved her complaint. Removal of equipment is scheduled for November 8th 2022.  ********************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started back in August 2022 I called for 6 shredding bins and I did recieve them after a long wait and things were fine they would pickup bins twice a week for 6 weeks and I called them to say I was done and they never came to pick up bins so after several phone calls I spoke to someone who told me that I signed a 5 year contract. That is crazy because when I ordered these bins I told the fella that we were moving in a few months and I had alot of shredding to do.I need your help bins are still here.

  

  Business Response

  Date: 11/02/2022

  We have been in contact with Mr. ***** and have resolved his complaint. Removal of equipment is scheduled for November 8th 2022.  ****************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business has not used Shred-It (a Stericycle Solution) for paper shredding since 2016. We continue to receive invoices for recent attempted pick *** however. When we call Shred-It, after receiving each invoice they state an attempt was made to pick up but there was no bin in which to pick up. We respond by saying no one from Shred-It entered out business to attempt a pick up and we have not used the service since 2016. Today, 10/24/2022, we received a collection notice from a 3rd party. Prior to today, our last call to Shred-It in August 2022 we were advised nothing was due, they don't see an open invoice. We called the collection agency and they advised they could not do anything. They have been invoicing us since 2020 and we have contacted them no less than 8 times about this. I called Shred-It today, 10/24/2022 and they advised we have nothing due still and don't know why we get a collection notice. I am at a loss for what else to do. Shred-It never follows up from previous call and cases we have opened and now we have been turned over to a collection agency.

  

  Business Response

  Date: 10/28/2022

  We have reached out to ************** and have resolved his complaint. ****************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed a 5 year contract with Shred-it back on 10-24-2016. I was not aware that there was a paragraph buried in the contract that you were going to plan to auto-renew that contract for another 5 years. I feel that is a very misleading business practice to try to retain customers. I have been a customers of yours for 6 years now and very upset that you have attempted to lock me in for another 4 years without any kind of communication. You never sent any notification that the contract was about to auto renew.Im asking your assistance with the cancellation of our service and no further charges applied going forward.********* has sent me confirmation that our service has been cancelled but he informed me that I will be billed for 25 services that you will not be providing.He told me that my contract would auto-renew every 5 years. I didnt sign a new contract with you for 5 years. I only signed one contract with you for the initial 5 years.I have filed a complaint with the ** ************************ of your business contract. I feel this is very misleading and your attempt to hold onto business by not communicating is negligent misrepresentation.I have asked for a manager to call my cell and havent received a phone call yet.Please call my cell at ************ or email me back.

  

  Business Response

  Date: 11/02/2022

  We have been in contact with ****************** and are continuing to work with her to resolve the issue

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18304651
  
  I am rejecting this response because: I provided them with the contract from the new company to show the price they are offering and Shred it said they would match any competitor and their contract is a price per pick up. They don't try to lock me in to a 5 year auto-renewable contract. They have not matched that offer yet.
  
  Sincerely,
  
  ***************************