Complaints
This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 298 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We amended our contract (attached) with Shred-it as of 12-15-2021, to reduce the services. This reduction brought our bills to $199.90 per month for 2 bins (3rd was confirmed removed 1-7-2022 (attached)). After the contract update, the billing department continued to charge incorrectly. We reached out numerous times over many months to get it corrected, Customer Support and Account represensatives attemped to help and never disputed that incorrectly billed prices were accutate (email attached). We initially held off on paying until we were billed correctly, then later paid the amounts that were contractually due. We are still receiving notices of collections even after all our attempts to have invoices corrected. I have reached out via certified mail and email asking for someone to explain why they keep billing incorrectly, I have never received a response to date. In August 2022 we cancelled this horrible service, their representative agreed Shred-it was in breach of contract and early termination fees were waived. We were incorrectly billed for this remove invoice as well (attached, ******** show what should have been billed per contract and cancellation call with Shred-it rep). We would like Shred-it to correct the error in their billing and credit all remaining incorrect amounts showing due. We have paid all contractal outstanding amounts and our account should be closed.
Business Response
Date: 10/05/2022
We have reached out to ****************** and have resolved her complaint. ********************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 10/12/2022
Complaint: 18050270
I am rejecting this response because while I have been in contact with a represensative from Shred-It who mentioned they would have the issues resolve, I have not yet see any official credit from the company stating showing that we no longer owe on the account. We have paid all bills at this point, the final check clearing on 10/6/22.
Sincerely,
*************************Business Response
Date: 10/19/2022
We worked with ****************** and have resolved her complaint.Customer Answer
Date: 10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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