Reviews

Review Details

• Review fromWilliam R

  Date: 05/12/2023

  1 star
  Pc1210 goes off at 1 am for no reason, so i look it up and im not alone. Why wouldnt you recall **** that randomly goes off. My pc1210 has lot number 2021 nov-l32. Silence button wouldnt work and there was no battery to pull out. At 1am it took effort to find disable switch on back. I will be looking for other brands in future.

  First Alert

  Date: 05/19/2023

  *****************,We are in receipt of your review. We apologize that you experienced what you feel is a nuisance alarm. We would like the opportunity to assist and resolve this with you. As a life safety product manufacturer we stand behind our products and their warranty. We also like to hear from our customers. In the review you did not specify if the alarm was sounding the smoke alarm or the carbon monoxide alert. I will send an email to you with my contact information.Sincerely,

• Review fromMichael M

  Date: 02/12/2023

  1 star
  I have many different kinds of first alert smoke detectors in my house most common is Model: SA303CN3 / SA303B And the other morning my dog woke us up because my house was on fire and full of smoke and not one of my 8 smoke detectors were going off. Not happy. As a local firefighter stay away from this brand.

  First Alert

  Date: 02/13/2023

  We are so sorry that ************* has experienced any issues with our smoke alarms.We take this situation very seriously and will reach out to him immediately.We will obtain additional information, send new alarms and send a label for the return of his alarms so we can give them to our Quality team for inspection and testing.Best,*************************** Consumer Support Mgr First Alert

• Review fromVirginia H

  Date: 02/05/2023

  1 star
  I have a First Alert Model No. PC1210 dated 2017 Apr 13.I keep having what I call false alarms. It is installed in a Motorhome. The alarm sometimes goes off in the middle of the night with no nothing on. We have propane refrig (was set at on 120) hot water tank was off. No heat or air on. Diesel generator not I use. What could it be ? Had the same experience several times during the day. It will sometimes stay on several minutes even while being manually fanned. What next ? Very annoying and scary

  First Alert

  Date: 02/13/2023

  We can reach out to ***********. Unusually, Since this PC1210 is a smoke alarm and a CO alarm, she is not advising if the alarm she is receiving is a Smoke or a CO alert. We don't know how far the alarm is from the sources- propane is a source and the diesel generator is also a source. Since there is no phone number provided- I will need to reach out via Email for more information.We apologize for the inconvenience of the alarms to ***********, but, again we need the opportunity to troubleshoot.Best,*************************** Consumer Support Mgr

• Review fromTyler G

  Date: 02/05/2023

  1 star
  Horrible smoke alarms (model p1210) made by first alert do not function but they constantly give false alarms. Product has been in use less then 2 years and wakes me up in the dead of night with false alarms. Shame on first alert for betraying the trust of the American public by producing and profiting from a malfunctioning safety device.

  First Alert

  Date: 02/13/2023

  Hello,We apologize that *************** is experiencing nuisance alarms with his P1210 alarms. We would like the opportunity to review common causes of nuisance alarms and to replace the alarms under warranty for him. An email will be sent to **************** asking for contact information, so that we can assist with Troubleshooting. We absolutely, stand behind our products and their warranty.Best,*************************** Consumer Support Mgr First Alert