Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 2 Kyocera phones, the vendor sent me 2 used phones, I returned both phones. Beast sent me a notice that they did not receive the phone back. I showed them proof of return, attached, so then they said i sent back the wrong phone. emails back and forth with the vendor, was nasty on their part.i promise i returned both of the phones that i received. the company is liars and i need my refund for $215,56 each phone.

  Business Response

  Date: 08/22/2023

  We asked buyer to send the items back, they never did nor prove any return was made to us

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20505297
  
  I am rejecting this response because: i returned both phones, attached is the fed ex return label that ******* sent me. both packages were showed delivered. Now you can see the fraud of this company.

  first they wrote to me that they only received one phone back. Then they told my credit card that the phones i returned were the wrong ones. Now they are telling BBB that i did not return the phones.

  this is unfair that they're word is going against the buyer when the buyer showed proof of return.

  thank you

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/24/2023

  The payments withing ******* need to go through ******* you can reach out to them for a refund we do not handle ******* refunds

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20505297
  
  I am rejecting this response because: I RECEIVED EMAILS DIrectly from the vendor that they are rejecting my refund because they did not receive my phone back. 
  They put back the charge on my card. see attached.  i was back and forth with my credit card on this and the vendor kept rejecting my appeal for the refund. Now ******* is notifying me that it is too late to resolve. i am stuck between an order that i placed on ******* with a third party vendor that is lying. First they say that i didnt return the phone, then they say the wrong phone was returned. Now they say that they dont issue refunds. i need my refund returned for a phone that i returned.

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/28/2023

  Customer has not sent the item back, we have asked them from proof of retruning the item which they have not honored

  the threats and insults are also not helpful to thier case. please close this ticket as we will not issue a refund without item return

  Customer Answer

  Date: 08/30/2023

   
  This complaint was closed but the vendor is lying. they are the ones that put the change on my card, they have to issue the refund.  it is not fair to accept the company word as the final, if they are lying. i sent back the exact phone that i was sent.

  Business Response

  Date: 08/31/2023

  AGAIN customer never sent the item back nor has proof of ever sending the 'item back