ComplaintsforHughes Management & Consulting, Corp.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This "management" company has been extremely rude and problematic. When we ask to speak to a manager, we are told no one is available. When we have gone to the office, we are talked to from behind a glass door. No issues are ever resolved and asking something from them is like pulling teeth. We are being charged 4k+ for insurance we have had and we have tried to contact a manger to show them proof of this insurance coverage and they keep insisting we pay. Not only has this put pressure on me but also my family and they helping resolve this unnecessary issue. No one in that office seems to care at all for the people they are servicing, it's horrific. I was much happier with the previous management company.

  

  Business response

  03/16/2023

  ********************* ******************************* of ********* have instructed Hughes Management to provide notices and fines to unit owners that are not in compliance with the CC&R and Rules and Regulations. Unit owners are required to provide proof of insurance. The attached documents provide all the requirements from the CC&R and the Rules and Regulations. This unit owner has provided past proof of insurance but has failed to provide the subsequent renewal certificates upon the renewal. Many communications have been sent to the unit owner that failed to comply.

  The ***** of ********* for Brentwood has held hearings and has determined that the unit owner was NOT in compliance and the unit owner has been assessed fines in accordance with the Association documents.

  The decisions of the ***** of ********* is NOT a decision that Hughes Management has control over and as administrators we must send the ***** determination to the unit owners.

  The complainant has appeared at our office and has been very disruptive and has been asked to leave for the safety of our staff. We ask that the complainant not visit our office.
  

  Sincerely

  Hughes Management
  

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My parents sold their Mill Creek Condominium in June of 2022. Hughes Management fined them $200 for failure to notify them of the move out date and paying the proper fees. I felt that the fine was not justified because I made multiple attempts to communicate (see attachment) with Hughes Management prior to the move out and never received a reply back. When I questioned about the fine, I was told that I need to file an appeal and ***** of ********* will review it at the next meeting.I submitted my appeal (see attachment) on July 8th and received a reply on July 11th stating that it will be reviewed at the next meeting. After not hearing anything, I sent another email on September 12th requesting for an update and received exact same reply (copy and pasted) from prior email. Since I didn't get much information from previous email, I sent third email on September 30th asking how often does the association meet, when is the next expected meeting and never received a reply back.After waiting and not getting any update, I called on October 24th to find out when the next meeting is thinking that meetings might be held quarterly since last meeting was in July. I was told that it is done every four months. In January 2023 I was able to obtain an email (see attachment) that was sent out to the residents in October regarding the meeting that was held on November 8th.I called again on January 5th, 2023 to inquire about the appeal. At first, I was first told that since I am not a resident, they are not able to help me. I insisted that I am looking for a resolution to appeal that I filed in July. I was asked my information and told that I am not in their computer they can't do anything for me. Which is not accurate because my father had signed their required form with my information giving me permission on their behalf. Only thing that I asked for was my appeal to be heard by the ***** members and I have been given run around for six months.

  

  Business response

  01/20/2023

  Complaint should be to the Mill ****************************** Person submitting the complaint was not an owner at Mill Creek. Parents were the owners. Owners were represented by an attorney for the transact and sale of this unit. Seller and attorney were aware of the move out requirements.  All Forms and documents were provide to the seller and their attorney. that are attached and part of the Mill Creek Condominium Rules. Seller failed to submit move out form and deposit and was assessed a fine.

  All communications with Seller Attorney are attached.

  Thank You
  

  Customer response

  01/26/2023

   
  Complaint: 18820061
  
  I am rejecting this response because it is not pertinent to my complaint with BBB.  My complain is not regarding the fine that was assessed. It is about the failure by Hughes Management to follow the proper process that is in place to appeal the fine.  They had an opportunity to bring the appeal to the Board Members on October 8th meeting and since I/my parents did not get Board's decision, I am assuming that it was never brought up. After six months of delaying and failing to communicate, I was told on January 5th that there is nothing that they can do for me.  That is when I decided to file a complaint with BBB.  If BBB needs me to go in detail about why I feel that the fine is not justified, I can do that, but that is not what my complaint is about.  I know the decision regarding the fine is for the Board to make and in order for that to happen Board Members need to hear my appeal.  After six months, I have lost trust in Hughes Management to do the right thing and that is why I am asking to speak directly with the Board ********** ********************************************************* Management is correct by stating that I was not the owner of the condo at the time of the sale.  They failed to mention that my parents had filled out and signed the Owner Information Form, which included my information, giving me permission to speak on their behalf.  I was the primary contact during the sale process and if that is not true, then why did they reply to my emails and phone calls.  It is the same reason that I am filing this complaint on their behalf. 

  
  Sincerely,
  
  ***********************

  

  Business response

  02/07/2023

  The complaint is about violating the rules that are set by MILL CREEK. The unit owner was provided the moving requirements. There son was provided the moving requirements. The owner's attorney was provided the requirements. The owners son claims that he appealed the fine. The Board reviewed the violation and the fine was determined BASED ON FACTS. The moving REQUIREMENTS were not followed!!
  

  The owners son is not a proper party and his claims are FALSE and UNFOUNDED. The owners son has contacted the Board President who has also advised him of the FALSE CLAIMS against MILL CREEK and Hughes Management.

  
  

   

   

• Initial Complaint

  06/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  our Assocation is not responding to any of the residents or any of the Board members as to where our funds we have paid have gone since the last two years our pool has not opened, We have sent messages to Hughes and the other two board members, Ruslan and POA ***************** regarding the pool opening this last Friday and all have gone unanswered. They seem to be very deflective, do not communicate with us at all and will not anwers calls, vm, or emails on any of our matters or questions on this.

  

  Business response

  07/13/2021

  The  pool is open for 2021. The pool was not opened in 2020 due to Covid 19. During 2020 capital improvements to the pool dect, new pool pump system was installed and the 50 year old cedar shingle roof was replaced. 

  We regret that this resident is frustrated by the situation.The Associations pool contractor failed to perform their contractualobligations for 2021. The representative from **** building was aware of the situation. The association located a different contractor to perform the duties and the pool was opened. Noticeswere sent to all unit owners as information was available.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩