Business ProfileforWally Blanton Plumbing

I received services from this vendor during the last week of December 2023. My sewer backed up into my basement, and these folks were the plumbers I could find who were available over the holiday week to come and assess and work on the problem, which ended in a nearly complete sewer line replacement. The work they did was excellent, but they were not clear about what the ultimate charges would be and I ended up being surprised by a bill for $11,700 instead of the $8,700 I was quoted verbally. I paid the $11,700 in full by credit card, and then left a ****** review stating that the work was great but they weren't clear about the charges. While I was talking about the matter on the phone on January 3, **** with Wally Blanton, the owner, he became very heated and swore at me. Following this conversation, he texted me (please see below) and stated regarding my ****** review, "What goes around comes around." I submitted a claim to my homeowners insurance, and the adjuster reached out to Mr. ********************** to confirm the cause of the damage because it was not clearly stated on the invoice. Mr. ********************** sent me additional text messages (see below) after receiving a call from them insinuating that he would not cooperate with my insurance company. Since then, my adjuster has reached out at least four times to Mr. ********************** to get the information needed to process my claim and Mr. ********************** has not called them back. By not cooperating with the insurance investigation Mr. ********************** is clearly acting in retaliation for my honest review of my experience with his business, a violation of the Consumer Review Fairness Act. Before pursuing legal avenues, however, I want to give this gentleman a chance to make things right and talk to my insurance company so that my claim can be processed. My bill is paid in full, and I am not asking for any adjustments to it; all I need is for him to respond to my insurance company and give them the info they are asking for.