ComplaintsforAntioch Chrysler Dodge Jeep and Ram

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have been requesting the refund for the extended warranty on a vehicle purchased that was totaled out in an accident. We have an email trail asking numerous times to please refund the money. They keep pushing it to the side and no resolution yet. ************* has extended thibgs on their end but need this issue with the dealer to be resolved and refund given.

  Business response

  03/25/2024

  *******, we already have spoken to ******** and sent her a copy of the check that is being mailed to Consumers Credit union.  Sorry for the inconvenience. assure this has been resolved. 

  Customer response

  03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2014 Jeep ********************** from the Antioch Jeep dealership in November of 2021. It was financed through Chrysler Credit when I was in the finance office at the dealership the Business Manager offered me a **************** Policy on my Grand Cherokee which I wanted it, since I drive a lot of mileage each year This Policy cost me two thousand dollars for an **************** Policy that covered the Engine, Transmission and Drive ****. Within the last two weeks I took my Grand Cherokee into the dealership to have some work done on it. The service manager stated in their records on my car I had a Entended Warranty, come to find out that the Extended Warranty that I puchased DID NOT COVER WHAT I WAS TOLD IT COVERED, IT DIDN'T EVEN COVER ANYTHING WITH THE ENGINE OR DRIVE **** AS I WAS ORIGINALLY TOLD AND WAS UNDER THE IMPRESSION THAT MY TWO THOUSAND DOLLARS I PAID FOR IT. IT WAS FOR A WHEEL AND RIM WARRANTY WHICH I HAD NEVER HEARD OF BEFORE.I went into the dealership and voiced my complaint the ** said he'd give me a super deal on another used vehicle which would have basicslly a new car warranty on it becaise the car had only ****** miles on it. I was considering the deal they were offering me but backed out of the deal the very next day after talking with a business associate of mine. They offered me about 50% for what my car was worth in the transaction since the check engine light was on. My car is in the same condition as I purchased it in back in November of 2021.Except it has some engine problems that need to be corrected.I mentioned my **************** Issue to another Jeep Dealer they laughed and basically stated Finance Manager sell these policies to make additional profit for the dealership and the ************ and that the actual cost of these policies is about five hundred dollars and that they had never heard of an extended service plan covering the wheels and rims and neither had I. I was basically told I got ripped off.

  Business response

  07/14/2023

  Good morning,

   

  We have all signed documents from ****************** & all paper work was presented & explained at time of delivery.. Also, I tried to resolve the issue by upgrading ****************** into a newer vehicle w/less miles, & a warranty (which I was not charging him). He actually agreed to the deal, then he left & never came back.. Instead, he made a complaint.. 

   

  Taruj 

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Dodge Ram **** Big Horn with less than ****** miles on it from this dealership in late summer of 2022. Within the first month of having the vehicle the check engine light came on so I took it to my local dealer who charged me hundreds of dollars to "Update the computer". Then, still in the first month, the truck wouldn't start. Not starting was an intermittent problem so I took it to 1 mechanic, then when he couldn't recreate the problem I took it back to my local Dodge dealer. They said the problem was my battery and charged me over $400 for a new battery. I tried calling the Antioch dealer about all the money this was costing me and they just said it wasn't under warranty. Just weeks later the intermittent no-start condition began happening again. I called Antioch Chrysler Dodge Ram to see what they would do about it and they just told me I had to have it towed to them and I would have to pay for the tow. The tow turned out to be close to $500. They did determine the starter was bad and replaced it. Now last week apparently a head gasket failed, leaving me on the side of the highway with a puddle of coolant that was brown from mixing with oil. Had to pay to tow the truck to the nearest Dodge Dealer. They say that my new 2019 Ram that I have had for less than 6 months needs a new engine. I called Antioch Dodge Chrysler, Jeep twice and both times someone from service told me they would speak with their director and he would call me back. I have never received any call back from anyone.

  Business response

  03/15/2023

  PER SERVICE ***** USED CAR INSPECTON WAS COMPLETED ON JUNE 7 2022, MILES WERE ******.. CUSTOMER WENT TO LOCAL DEALER, THEY TOLD HIM IT WAS BATTERY, AND CHARGED HIM $400, BUT STILL HAD PROBLEM. THEN HE CAME TO US, AND STATED INTERMITTENT NO START, AT ****** MILES.. WE REPLACED THE STARTED CUSTOMER PAY. AFTER ALL THAT, HE STATES THAT HE HAS "ENGINE ISSUES", WHICH WAS DIAGNOSED AT A DIFFERENT DODGE DEALER.. WE CALLED HIM TO SET UP A APPOINTMENT, AND OFFERED SOME GOOD WILL ASSISTANCE, AND WE NEVER HEARD FROM HIM AGAIN.. 

  Customer response

  03/16/2023

   
  Complaint: 19506698
  
  I am rejecting this response because: The response given is an absolute lie. They NEVER reached out to me for anything. They NEVER offered me any help or "goodwill" of any kind. The truck is sitting at a different dealership because that is where it BROKE DOWN! Sitting on the side of the road I had to have the truck that I owned for less than 6 months towed to the nearest dealer where it still sits now almost 3 weeks later because the engine itself is a manufacturer defect. I called them twice after I had the truck towed and BOTH of the people I spoke to LIED, saying that they would have the "director" of their dealership call me. NOONE EVER CALLED!!!!! Whoever responded to this complaint is a perfect representative of a crooked dealer. Lying crooks with ZERO business ethics! 
  
  Sincerely,
  
  ***********************

  Business response

  04/06/2023

  Will be in contact w/the customer via phone.. Left message

  Customer response

  04/08/2023

   
  Complaint: 19506698
  
  I am rejecting this response because: The response is accurate. People from this dealership began reaching out to me a couple days ago on 4/6/23 I believe. Unfortunately, it has been 6 weeks since I needed them. It has been 6 weeks since I tried to get ahold of management there. It has been 6 weeks since they made a conscious decision to ignore me. It's WWWAAAYYYYY too late to have the truck removed from the dealership that I've been working with for the last 6 weeks. This Antioch dealership only finally decided to reach out to me after multiple bad reviews and complaints. At this point, the only thing they can do, is to ensure that I pay nothing for the repairs needed to this defective vehicle that they sold me. If they do that, I will consider my complaint closed. The manager I spoke with seemed to genuinely want a solution, but with his staff routinely s******* their customers, the solution is better managing of the dealership and addressing staff misconduct in a more timely fashion than 6 weeks later.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car in October. Upon buying my vehicle there was a "we owe" done for the scratches, a ***** in the Front bumper and a sensor fix. The dealership contacted me to do the repairs. I brought the vehicle in at 8 am and they told me that they did not have a loner for me and I would have to wait. I finally received a loaner after a 2+ hour wait. They stated they would call me to let me know what was going on with my vehicle later that day for me to get my vehicle. I never received a call. I called them at 5pm only to be told that the person I was dealing with had left for the day and my vehicle went to a body shop and it is unknown where it was. The following day I received a phone call stating my vehicle never left the lot. A week later they called to say it was finished. Went to pick it up and the scratches were not done. They stated they would fix them had vehicle for an additional few days, almost 2 weeks now told me it was finished and I could come pick it up. When I went to pick it up the scratches were still there and the sensor was not fixed. The gm came out yelling screaming and cursing. Told me to take my vehicle somewhere else to be accessed. I did upon doing so it was the body shops mistake. Antioch then told me they would take care of it with the body shop. It is now over a month and a half, and I have not heard anything. The vehicle is still not fixed and have not had any return phone calls. The Front sensor is a safety issue and has not been addressed. This is very upsetting and concerning.

  Business response

  12/20/2022

  I would like to reach out an apologize for any miscommunication.  Please contact me directly ay ************, my name is ********************* and I am a sales manager here.  I would like to offer you a loaner vehicle and to repair the from sensor issue and to reassess the bumper scratches so we can handle that is the most timely way possible.   

  Customer response

  12/27/2022

   
  Complaint: 18613395
  
  I am rejecting this response because:

  
  I have called.  The operator states *** is busy , i leave a message and he never calls back. 

  
  Sincerely,
  
  *******************************

  Business response

  12/29/2022

  I have received no calls or messages, I'm truly sorry for any inconvenience.  Please feel free to send an email to ******************** to ensure proper correspondence.  Thanks!

  Customer response

  01/04/2023

   
  Complaint: 18613395
  
  I am rejecting this response because: I have emailed and received no response. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car (*** ***** from business. Within weeks of purchase check engine light comes on. I called business and was told to bring it in. The salesman brought out the general manager who brought document about "As is" sales. However said he would pay for the diagnostic, but only after I complained. Next door there was a *********** center in Antioch, however the general manager said he did not want me to take it there. This did not make any sense, but in trying to stay compliant - I took it all the way to the *********** center in ********. He said he used to work there and they would take care of it. When I got there they did not know what I was even talking about and that the General manager did not even call as be said he was. I called him back and he said he did not call because he thought I would go the next day. This was already a string of lies. The service center manager told me to pull it around. When the service team did the diagnostic my friend I were there when they did it. The codes that were relayed to the service team came back to tell me the motor was shot and that it needed to be replaced, but no worries as they told me it was on recall. I called Antioch Chrysler back to let them know the situation. The very next day the service center called back and said my vehicle did not have any oil in it and that they would not be doing any work to it and that it now needed a new knock sensor. I did not understand as I was told the day before that the motor was shot. They told me sorry. I called Antioch Chrysler back and got no response, but I did not let up until I got the general manager who told me he is a very busy guy. He told me to bring the car back to the Antioch *** and when doing so that service center said that they could do no work on it as the codes from the diagnostic were cleared. After this Antioch Chrysler has offered to buy the vehicle back at way less than my purchase only if I buy another vehicle from them.

  Customer response

  11/09/2022

   
  Complaint: 18196362
  
  I am rejecting this response because:  I was not offered the full amount when I went in the first time.  I was offered less and I am paying finance charges and for an oil change that I did not get reimbursed for. 
  
  Sincerely,
  
  *************************

  Business response

  11/30/2022

  We have offered to repurchase the vehicle for the exact dollar amount ******************** had paid for it.  We have also offered to heavily discount a vehicle if he wanted to trade it in while giving him exactly what he paid for as a trade allowance.  This vehicle was sold as-is and we are doing everything we can to help ********************.

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/9/2021 I requested my gap coverage be canceled. I filled out paperwork and was assured it was sent to **********************. to be canceled. After not hearing back from Antioch cdjr I then contacted partners alliance and cancel through them. Unfortunately Antioch has to cut the check. I have called several times asking about my money and never get any response. I confirmed on 12/23/2021 that my coverage was canceled through partners. I have made several attempts to get my money. I worked there for some time and I know all the games they play with people's money. They are lucky I don't report them. I want my money PERIOD.

  Business response

  05/16/2022

  We had sent ***************** a check to her address on file on Dec 31st 2021.  She neglected to inform us that she moved from ********* to *******.  Since she let us know that she moved, we have since issued a new check to her and sent to her ******* address.  Attached are the copies of each.  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been dealing with Antioch Chrysler Dodge Jeep and Ram for just over a year trying to get an issue resolved. We purchased a new Jeep from them in 2012 and at that time purchased a lifetime warranty from them for this vehicle. We knew we intended on keeping the vehicle for an extended amount of time and thought this to be a wise investment. The warranty was in place and used. We have a $100 deductible when repairs are made. The only thing that changed within the lifetime warranty was that after the vehicle reached ******* miles we had to pay for a rental instead of being given the rental at no charge. We've had the majority of our service done at this dealership's service department. The service manager knows us and the vehicle. Jump ahead to 2021. We purchased a 2nd Jeep from this dealership. We bought a extended warranty as well , however the lifetime warranty was no longer available. About 2 months, April 2021, my husband brought our 2011 Jeep to service department for some repair work. When the service manager entered claim he told us our lifetime warranty had been cancelled. He made a few phone calls and we were told we needed to contact the warranty company ourselves to get situation resolved. He was confused , as were we and said the only way this contract would be cancelled is if we cancelled it. Attached are notes (condensed from many pieces of paper). To this day we have not been given a legitimate reason for our warranty being cancelled or any proof that it was cancelled with the exception that at the service department's computer it is marked as such. We have currently paid more than $1800 on repairs that should have been covered under our warranty. After multiple calls to warranty company and calls and visits to dealership we are getting no answers and now we are no longer getting calls returned. We have asked for help from an attorney as well and they suggested we file this complaint as well. Thank you.

  Business response

  04/22/2022

  We are looking into this complaint, and trying to figure out a way to amicably resolve this matter between Chrysler and ************.

  Customer response

  05/01/2022

   
  Complaint: 16994373
  
  I am rejecting this response because: This is a nice response but this situation has now been going on for over a year. We have not had any return calls or have been contacted by dealership.  What actually is being done to resolve this?
  
  Sincerely,
  
  Hyram And *************************

  Business response

  05/16/2022

  ************ has retained an attorney regarding this matter.  We have reached out to his attorney on 5/9/2022 and told them our version of the series of events to which they responded that they would call us back the following day (5/10/2022).  They have not.  We are currently dealing with their attorney.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Jeep 2022 from Antioch Chrysler Dodge Jeep dealership, located in Antioch ********. My worst experience ever! I saw the vehicle advertised on their website (February 5, 2022) for $36,400, MSRP minus $2,250 Savings, Sale price $34,150. The salesman said that the incentive was through rebates. I qualified for 3 rebates, bringing the price to $33,555. This price was approved by management. I trusted the salesman and thought the financial office would have the agreed sale price on the contract. Because an emergency at home, I made the BIG mistake of not checking the documents I signed. At home I discover that the Sale Price on the contract was inflated to $40,631; $4,231 over the ***** The next business day, I went to dispute the contract and met with the Sale Manage, *****. Beside inflated the sale/cash price, they also added to the contract an extended warranty and ************* that I never asked for. I also got double charged for an undercoating service. Total overcharges were $10,627. I canceled the extended warranty and ************* for which they sent a check to the financial bank for $7,000, this included the $1,000 double charge for undercoating. The refund should have been $6,500 but the manager added $500 to shut me off from refunding me the remaining $3,627. ***** offered me another $1,000 but I didn't accept. I said I would settle for at least $3000, which he refused. After getting the run-around and not getting my calls returned by ***** and the owner, it is obvious that they dont intend to pay me back. Shame on them! I strongly believe they take advantage of any person they can. Their practices are deceptive and they need to stop. I am asking that they send a check for $3,000 (which is not the full amount they owe me but the amount I told ***** I will agree to settle) to the ************ (financing entity) as a credit to my loan.

  Business response

  04/22/2022

  We have cancelled and refunded Ms. ********** for any overcharges.

  Customer response

  04/28/2022

   
  Complaint: 16988465
  
  I am rejecting this response because the money that the dealership refunded me was for the cancelation of the Extended Warranty, $4,500 and cancelation of the *** insurance of $1,000, totaling $5500. In addition $1,000 that was doubled charge for under and exterior coating service, bringing the total to $6,500.  The manager added $500 to shut me off for complaining and refunded to the financing bank a check for $7,000. My complaint is that the sale price of the vehicle should have been $36,400 not $40,631. The dealership states that the overcharge is for the vehicle's destination fee of $1,595. My allegation is that the destination fee is already included in the **** price of $36,400 which was the price the salesman sold the vehicle to me minus $2,500 in rebates I qualified for.  The dealer also states that I got charged $2,000 for a rebate I didn't qualified. There were 5 rebates and I qualified for 4. Its insane that they want to charge me for something I didn't receive.  for  So I am asking for a refund of $3,595 that has nothing to do with what they refunded.  I am submitting a couple of supporting documents. 

  I WOULD LIKE TO REQUEST A MEETING WITH THE DEALERSHIP.  since they already refunded me $500. I am asking for $3,000 refund. 

   
  

  
  
  Sincerely
  
  *********************************

  Business response

  05/14/2022

  On February 22nd we sent a check back to the bank for $7,000. We have also paid on goodwill $1,000 to customer.  An additional $3,000 would be significantly above and beyond our obligation to ************************.  After review we feel as though our obligations to ************************* have been satisfied at this time.  If she feels differently please call ********************* at ************ to further discuss.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩