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Find a Location

Auto Gallery Chicago, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Gallery Chicago, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/18/2020

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

           Auto Gallery Chicago is a used car dealership with a 27,000 sqft facility where all of its vehicles are stored inside. They offer a large selection of cars and truck and offer financing. 

    Business Details

    Location of This Business
    12 W Factory Rd, Addison, IL 60101-5102
    BBB File Opened:
    4/4/2013
    Years in Business:
    13
    Business Started:
    1/1/2011
    Business Started Locally:
    1/1/2011
    Business Incorporated:
    10/3/2011
    Accredited Since:
    9/18/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Peter Alvarez, Owner
    Contact Information

    Principal

    • Mr. Peter Alvarez, Owner

    Customer Contact

    • Mr. Peter Alvarez, Owner
    Additional Contact Information

    Fax Numbers

    • (630) 628-1401
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Car salesman ********* is a scammer and the owner ***** is even worse. I bought a car from them in April 2023, 5 weeks after buying the car I noticed cable ties underneath my car holding up a panel that had started to come down. I also began to hear noises when the wheel was turned to the right from the inside of the car. After taking the car to mechanic last week, they put the car up in the air and showed me that it had been an accident, both the right front axle and right control arm were broken and caused the sound that I was hearing. ********* sold me this car knowing full well that it had been in an accident. When I called him last week to inform him of that the dealership quoted me over $****** worth of damage when I just purchased it from him not even 2 months ago, he stated I can just take it to their mechanic to do the repairs because hes sure it didnt really cost ****** to fix everything. Basically admitting that he knew this car had all of this damage and was unsafe to drive but failed to disclose this to me. Obviously I refused to take my car to their repair shop, who Im sure did the temporary fix to begin with and covered it up with cable ties. Might I add, they were Not willing to pay Anything for it to get to their repair shop either. Still leaving me with over 5k in expenses for what my warranty wont cover. I tried to be reasonable with ***** and *** even after this terrible car deal but they were unwilling to even meet me halfway. I was a cash buyer, they literally received a check in Full to pay for this vehicle the same day it was picked up and this is how they do business. The Absolute Worst. There is no way Im letting them getting away with taking advantage of me in this situation. I was reasonable asking for just half of the repairs. This is a complete nightmare ongoing situation, just an all around headache.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    shelby k

    1 star

    06/09/2021

    Run, don't walk away from this car dealership. I bought a 49,000 dollar corvette stingray in what appeared to be perfect condition. It had 7200 miles on the odometer and a clean car fax. I flew to ******************** to pick it up as transport to ************ is difficult to find. The implied warranty is 15 days or 500 miles. Since I was over the 500 miles taking the car to my house, the dealer has told me I am out of luck. My 10 year old and I drove back to ************ and I got to enjoy the car for a total of 5 days before it died on the highway while I was driving. I called **** gallery and they said to tow it to a chevy dealership. I did that and was informed this was not the original engine and that it had been installed incorrectly by the vendor chosen by **** Gallery. I have to pay 12,000 dollars for anew engine with install as I'm told the bad install forced the drive train into the engine causing it to fail. So it has been sitting May 26th waiting to see if ** would warranty. But because of the cheap install ** won't touch it. I saw some bad reviews on this place but was told it was due to those people buying high mileage vehicles. **** had 7200 when I picked it up. I made it to almost 8000 miles before the engine went out. Sebastian the sales guy was asked by me if all was good in the car, if everything was original etc. I was never told about a swapped engine. ( I would not have bought this car if I had known the engine wasn't original) ***** and ***** would not take the car back or offer any help 5 days after I bought it. I would NEVER recommend this dealership to anyone as they are shady. Do yourself a favor and note that even though the cars look good , repairs are *** disclosed. The owner ***** himself told me they did not have disclose any repairs or replacement. I have given zero stars and if I could give less I would. So now my 49,000 good deal has turned into over 60 grand just to get the car able to drive. I am devastated from this experience. I was scammed!"

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