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Business Profile

Kitchen Accessories

The Pampered Chef, Ltd

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Pampered Chef, Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21060115

      I am rejecting this response because: 

      Regarding Case ID is ***********, we sell legitimate used books from legal resale suppliers.  The suggestion that we provide a counter notice to Amazon and Pampered Chef's third party monitor, Red Points, is not possible, as DMCA counter notices only apply to copyright infringements, not counterfeit claims.  I am asking that your kindly retract the complaint.  Thank you for your time.


      Sincerely,

      ***********************

      a retraction. Thank you for your time.

      Business Response

      Date: 01/17/2024

      We apologize for the inconvenience this customer is experiencing. We use a third party to monitor counterfeit products. All products found that are not authenticated are flagged as counterfeit. When a product is flagged as counterfeit the customer receives a notice from Amazon with instructions on how to either remove the listing or provide authentication to our third party. We have confirmed the customer's listing as an infringement. Since the listing has been removed, the customer can also provide the counter notice to Amazon and our third party to withdraw the complaint. 

       

      Kind Regards,

      Pampered Chef


      Business Response

      Date: 02/07/2024

      We apologize for the inconvenience this customer is experiencing. We reached out to our third party to assist with this complaint. Since the listing has been removed, the only way our third party can withdraw the complaint is if the customer fills out the form that provides the counter notice to Amazon and our third party. Until the form is received, the complaint cannot be withdrawn.

      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

      Business Response

      Date: 11/29/2023

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's account and determine he is on our email suppression list. Our Support Team reached out to his assigned consultant to remove his email address from her contact list. The customer should no longer receive marketing emails. 


      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 14, 2023 I had a Pampered Chef online Party with a new consultant ******************* and executive director *********************. The consultant ******************* was extremely bossy and harassed me to be in my online Party at all times. She even was very upset with the Directors suggestions and told me to delete all the director suggested to do. To the point of me asking the Director to cancel my party. Which I believe was done on July 18 th 2023. However , I learned that my party was canceled but they took upon themselves to contact my family and friends to sell product and book parties. After, I had asked the Director not to do or let ******************* do so. I want to make sure that any benefit they got from my friends or family is reimbursed to myself and pampered chef only according to Pampered Chefs ethical consideration.

      Business Response

      Date: 08/10/2023

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original party. We've spoken to the consultant, *******************, and her Director, ********************* regarding this issue. A representative has reached out to the customer for more information but has not received a response. We are still investigating this claim.


      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an on line order for products for the Quick cooker and miraculously was signed up as a consultant. I emailed the Solution Resolution team and was advised to call Pampered Chef for resolve. I called Pampered Chef on TWO separate occasions to resolve this because I in NO WAY signed up to be a Consultant for their company. I was advised a Supervisor would call me back and no one has. How can this happen???? I want the additional charge reversed off of our bank account AND I never received ANY consultant kit to which they advised I only needed to return. SCAM! SCAM! SCAM! SCAM! SCAM! After YEARS of being a loyal customer, I have a very bad taste in my mouth after contacting them the day after I placed my online order for actual order placed and receiving a Consultant related email. I request IMMEDIATE resolve!

      Business Response

      Date: 04/13/2023

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original email requesting to cancel the consultant agreement. A representative reached out for assistance. The consultant agreement has been cancelled and a refund issued. The refund should be processed within 5 business days. We apologize for any confusion.


      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19625003

      I am rejecting this response because:  my email communication shows they denied my request when sent to them.  They are aware of this situation and it needs resolved.

       

      it doesnt matter how they sell their products, they cannot force me to not sell what I have. I am appalled at the defamation of my name.

      Sincerely,

      *******************

      Business Response

      Date: 04/12/2023

      Hello,

      Pampered Chef products are are sold exclusively on our website and by our consultants. We record and report any third-party sellers. Based on the information provided by the claimant, our records do not indicate that this claimant's Amazon account was reported by Pampered Chef, nor were we able to locate any claims for assistance to our customer service team made by the claimant. If the claimant can provide further information, we would be happy to assist.

      Kind Regards,

      The Pampered Chef, Ltd.

      Business Response

      Date: 04/14/2023

      Hello,

      Based on the information provided by the claimant, our records do not indicate that this claimant's Amazon account was reported by Pampered Chef, nor were we able to locate any claims for assistance to our customer service team made by the claimant. We would need the case ID, incident ID, and the user or store name to identify if the account was reported by Pampered Chef.  If the claimant can provide further information, we would be happy to assist.

      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Mask

      Business Response

      Date: 03/27/2023

      Thank you for bringing this matter to our attention. The company has processed a replacement with our current ice cream scoop product. Please let us know if there is anything further we can do to resolve this claim.

      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:03/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19547698

      I am rejecting this response because: 

      I am a 62 year old woman who have attended many Pampered Chef parties thought the last ***** years. I have purchased items under false pretenses. Some of the items I own include 2 pizza stones with wire racks, two garlic presses, a chopper, cookware and more. During the presentations representatives have stated that the items have a lifetime warranty. This company misrepresents their warranty. 

      I have asked neighbors and family what they believe the warranty is on Pampered Chef products. Each has said Lifetime.  Pampered Chef should be required to 

      1. Make good on the misrepresented warranties

      2. Inform and educate their representatives that Pampered Chef items are not under lifetime warranties.

      As a side note, I'm sure many purchasers would not purchase items that have warranties that are shorter and less than other inexpensive brands. This supports my claim that their warranties are being misrepresented 



      Sincerely,

      ***************************

      failing. An item that would cost the company maybe 25.

      Business Response

      Date: 03/27/2023

      We apologize for the inconvenience this customer is experiencing. We are unable to locate her original purchase date, but customer reports a purchase in ****. The customer reached out on March 6, 2023 regarding the item's warranty. The item purchased carries a 2 year warranty. We apologize for any confusion.

      Kind Regards,

      Pampered Chef

       

      Business Response

      Date: 04/13/2023

      We apologize for the inconvenience this customer is experiencing. Each ******************** product contains a different warranty based on the type of product. Each product's warranty is communicated in the product's Use and Care. The item purchased carries a 2 year warranty, and the product is no longer within the 2 year period. We apologize for any confusion.

      Kind Regards,

      Pampered Chef


      Customer Answer

      Date: 04/15/2023

       
      Complaint: 19547698

      I am rejecting this response because:

      Once again, Pampered Chef company did not address the fact that their representatives mislead purchasers by stating that all products have lifetime warranties. Many people who I have asked regarding the warranties as well as complaints on-line state the same issue. 

      I would like my item replaced (because their representative mislead me at the time of purchase) and a policy addressing the information given to buyers at their home parties.

      Sincerely,

      ***************************

      Business Response

      Date: 04/24/2023

      We apologize for the inconvenience this customer is experiencing. We are unable to process a replacement because the product only carries a 2-year warranty, and the product was purchased over 15 years ago. Based on the information provided, we are unable to verify the original order information or locate the representative.If the customer can provide additional information, we would be happy to investigate this issue.

      Kind Regards,

      Pampered Chef

      Customer Answer

      Date: 04/28/2023

       
      Complaint: 19547698

      I am rejecting this response because:

      Representatives mislead purchasers like myself and state that products have lifetime warranties. Most complaints that I have read on-line specifically state this fact. Therefore, I would like to see documentation on training of employees stating that their products come with 2 year warranties. If they can't provide this, then I would like to see that they have informed employees to review their warranties before presenting false information to customers. 

      Pampered Chef products are more expensive than comparable products purchased from brick and mortar stores. Representatives tell customers that the quality and warranty of the products is the reason their products cost more.

      For the most part, I've been happy with items I've purchased. (Two pizza stones and racks, garlic press, chopper etc) This item is sub-par and has been seldom used before malfunctioning.

      Also, because the warranty of my item(s) was misrepresented, it would be smart business practice to replace the item with a clarification on Pampered Chef warranties.

      At this point, I am receiving the same reply re-worded. I would appreciate if a PP representative actually addressed my issues and not respond with the same regurgitated response.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 19346677

      I am rejecting this response because: no one wants to have to call a company to get items they ordered. Pampered Chef made this whole experience as difficult as possible. Each interaction was unpleasant and left more questions than that before it. Train your people better! 

      Sincerely,

      ***********************

      Business Response

      Date: 02/17/2023

      Afternoon,


      We apologize for the inconvenience this customer is experiencing. We do not have a record of an email from the email address the customer provided. The customer's order contained 3 different shipments. 3 different tracking numbers were provided.  All 3 packages were delivered by 2/8/2023. We called the customer to confirm the packages were delivered. If there is anything else we can assist with, please let us know.


      Kind Regards,


      Pampered Chef

      Business Response

      Date: 02/22/2023

      Thank you for the response. As previously noted, the customer's order was sent in three different shipments, and the carrier confirmed delivery of all three packages by 2/8/2023. We then followed up with the customer to ensure delivery was received.  Please let us know what else we can do to assist. 

      Sincerely,
      The Pampered Chef, Ltd. Team 

      Customer Answer

      Date: 02/22/2023

       
      Complaint: 19346677

      I am rejecting this response because:shipping is a mess, people are rude and/or dont respond, and products are very poor quality. No resolution offered just argued about how incorrect their record keeping is. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************t so far no luck. I need to return everything from this party and MY party so that I can cover the cost of this stupid charge they wont release and pay back my friend! No one responded to the email I sent about this incorrect charge. Instead the company just gets to steal my money or I have to pay for this mistake myself. I am asking for a full refund of everything just so I can make this right! I also wish to be compensated for hours of my time and my friends time trying to help me fix this issue! Pampered Chef needs to hire people that know what they are doing! Ive included the email for the order that disappeared and the charge to PayPal thats on hold!

      Business Response

      Date: 01/05/2023

      Thank you for your review. We appreciate and value feedback to improve our business. Our goal is for every customer to be satisfied with both our products and our service. The original order was canceled causing the pending charge with PayPal. We reached out to PayPal for assistance with voiding the pending charge prior to its intended expiration on 1/11/2023. PayPal has voided the charge, and the customer should have access to the funds in 2/4 business days.

       

      Kind regards,

       

      The Pampered Chef, Ltd.

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