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Business Profile

Kitchen Accessories

The Pampered Chef, Ltd

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Pampered Chef, Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Pampered Chef, Ltd has 31 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company incident #******-000357 My order #********* I have well over a thousand dollars with this company I have hosted 3 parties and had hundreds place orders with this company I purchased a cookware tools and utensils set from them and one of the components- a small spatula has since been discontinued Mine unfortunately just decided to break one day - no fault of my own - the flipper literally fell off and I burned myself trying to grab it out of the pan *********** told me I can buy a $16.95 replacement (nearly $22 with shipping)I cannot belive this company that I believed to be so reputable and upstanding will not replace a piece that #1 was a part of a set and not purchased individually and #2 has since been discontinued I respectfully request further review of this matter and a replacement piece be sent

    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done any business with, nor ever had any contact with this company. This morning I found a charge on my card (tied to Apple Pay) for $158.31 I have no account nor have I ever had any association whatsoever with this company

      Business Response

      Date: 07/15/2025

      We apologize for the inconvenience this customer is experiencing. We completed an investigation and determined the order and credit card charge were fraudulent. The order was canceled, and the customer's credit card company was notified. A refund has been initiated. Our internal team also completed a data deletion on the personal data involved. This customer's issue should now be resolved.


      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      getting emails from THE PAMPERED CHEF talking about my new account and orders i placed. i did not do any of that and i see this has happened with numorous people who filed complaints with you.

      Business Response

      Date: 04/16/2025

      We apologize for the inconvenience this customer is experiencing. We completed an investigation and determined an individual created a Pampered Chef account to submit an order with the email address "******************************." Our agent was able to locate the false order and cancel the order. The agent also submitted the request to our privacy team to delete the false account using ************************ The order and account have been deleted.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An account was opened using my email with a purchase ordered and I never ordered anything from this website. I would like the account closed and purchase cancelled.

      Business Response

      Date: 03/12/2025

      We apologize for the inconvenience this customer is experiencing. We completed an investigation and determined the account and order were fraudulent. The account was flagged and removed. The customer has been contacted and notified. The order and account have been deleted and removed from our system.


      Kind Regards,


      The Pampered Chef, Ltd.

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never interacted with the business before and received emails saying that I had set up an account and placed an order through them. I reached out to their customer support to file my complaint that someone had fraudulently provided my email address and was using it to place orders. Aside from the worry that someone is using my email address it displays their information to me in a breach of that person's security as well (I can see their personal information). When I reached out to have the account deleted and my email removed I went a week with no response. I filed a second complaint with them and received a response saying that they would have the account deleted and my email removed their data base by replying and confirming. Another week has passed since then with no response once again and no resolution to the problem that I've been experiencing.

      Business Response

      Date: 02/11/2025

      We apologize for the inconvenience this customer is experiencing. The customer did reach out for this false account and order. We completed an investigation and determined the account and order were fraudulent. The account was flagged and removed. The customer was notified last week. The order and account have been deleted and removed from our system.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

      Business Response

      Date: 01/06/2025

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original call from November to our **************** Upon reviewing the call, the customer was advised by the agent she would be getting the product item #****** Nonstick Saut & Steam Pan Removable Handle without the steamer and lid. In December the customer reached out again and our agent apologized for the confusion on the replacement and confirmed the customer would be receiving the helper handle protector and collapsible strainer. The customer should have received the additional parts now.

      Kind Regards,

      Pampered Chef

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from this company but using a different name as the recipient (some ***** E ****). They claim an account was opened with my email address and they confirmed an order was placed. Theyre obviously using my email to create a fake account because *** never bought anything from them. I want the order cancelled and the account using my email address closed. This is a total scam.

      Business Response

      Date: 12/03/2024

      We apologize for the inconvenience this customer is experiencing. The customer did reach out via email for this false order. We completed an investigation and determined "***** E ****" created a Pampered Chef account to submit an order with the email address ************************** Our customer service agent was able to locate the false order for "***** E. ****" and cancel the order. The agent also submitted the request to our privacy team to delete the false account using ************************** The order and account have been deleted.

      Kind Regards,


      The Pampered Chef, Ltd.


    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 Easy Accent Decorator and on both the ring that holds the tip on the cylinder have cracked

      Business Response

      Date: 11/19/2024

      We apologize for the inconvenience this customer is experiencing. The customer called **************** on 11/1/24 stating she had two Easy Accent Decorators. We were unable to locate her orders to prove the items were purchased though Pampered Chef. The agent explained to the customer that without locating the purchases, the products are not covered under the guarantee.

      Kind Regards,

      Pampered Chef


    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a bamboo salad bowl from pampered chef consultant around 2006. the bowl has contracted a crack in the side. i sent pics to customer service and was told bowl no longer available, but i could order another one from their book, my cost.i just want the company to honor their lifetime guarantee by either buying me a replacement or refund my money, simple.

      Business Response

      Date: 07/24/2024

      We apologize for the inconvenience this customer is experiencing. The customer emailed us on 7/5/2024 asking for a replacement for the Large ****************** (Item # ****). The customer purchased the product in 2006. The product carries a 3 year guarantee and is out of guarantee. The product has also been discontinued since 2013. No replacement was processed.


      Kind Regards,

      Pampered Chef




    • Initial Complaint

      Date:06/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Business Response

      Date: 06/25/2024

      We apologize for the inconvenience this customer is experiencing. We were able to locate the customer's original order. The consultant associated with this registry is dropped in our system. We have worked with out Tech Support Team to correct this error. The item is now marked off the registry. A customer service representative reached out to the customer to confirm this has been fixed.  


      Kind Regards,


      The Pampered Chef, Ltd.

       

       

       

    The Pampered Chef, Ltd is BBB Accredited.

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