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Business Profile

Countertops

The Countertop Factory Midwest, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Kelsey S

    Date: 06/24/2024

    I'm so thankful for The Countertop Factory . ****************** sales reps everyone was awesome.     

  • Barbara U

    Date: 09/24/2023

    The Countertop Factory engages in "bait and switch" - I selected a countertop at ********** called "*********". Countertop Factory indicated to me the procedure whereby I could select my own slab. I followed the procedure and drove 250 miles (round trip) to select it. **********/Countertop Factory then scheduled a measure, and indicated that in two weeks there would be installation. A few days before installation I received an email from a Countertop Factory staff person that my slab was unavailable because my countertop was going to be too small - and I had to choose from four "pictures" of slabs she attached to the email. The staff person herself did not respond to my email. I've filed a complaint with the ************************* because I was promised one thing, and relied on that promise - drove a long way to follow their procedure and select my slab -- only to have the rug pulled out from under me and be told I had four miserable choices. THIS IS A FRAUDULENT BUSINESS PRACTICE.

  • Jim S

    Date: 02/27/2023

    While installing our countertops, this outfit broke a tile that was to remain. They are refusing to fix the tile. Why does ********** continue to work with this operation?

The Countertop Factory Midwest, Inc. is NOT a BBB Accredited Business.

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