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Business Profile

Online Retailer

Wellnee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 361 total complaints in the last 3 years.
  • 277 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add for a knee brace product I was interested in. I purchased the product and was then given a slew of other offers. It had boxes checked but also an option of declining, which I selected. At the end, without any confirmation, it updated my order to include products I declined. I tried to cancel my order through their submission process and confirmed the email with reiteration that I wanted to cancel my order within an hour. A couple hours later, received an email that they were printing my shipping label, so sent a second request to cancel the order. Only after they said so sorry to late to do anything did I get a response to my initial ticket. This was all within 6 hours.Because of how crummy I found their checkout process and lack of response until it was too late to do anything about the order, I no longer want anything to do with this company. I would like a refund of my full amount and do not want dealings with this company. I will be working to return the product and seek a full refund. But this is primarily just to file a complaint against the company.

    Business Response

    Date: 07/16/2025

    Hello ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the (Date) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************


    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an online order and vendor doubled it without my permission. I tried to contact them right away when I noticed an additional charge on my credit card. They are impossible to contact as they put you on hold for customer service and cancel your call in 30 seconds saying all agents are busy and tell you to call back. I tried numerous times and did not get through. On line reviews site this as a common complaint.

    Business Response

    Date: 07/16/2025

    Hello *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.


    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This order got sent automatically did not give permission.

    Business Response

    Date: 07/15/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wellnee charged me for items I did not request. I was interested in knee patches for approximately &*****. Wellnee offered a discount & free shipping. When I saw the confirmation from Wellnee, it listed items I had not ordered. This is a scam. I want a refund.

    Business Response

    Date: 07/15/2025

    Dear *****, 

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add on instagram for an effective knee brace for $29.99 which I paid via ******. The next day ther were two strange charges under a different name, totaling $100. I tried calling, they didnt pick up. I emailed and got an auto response claiming that I clicked something that I had no intention of buying, or investing so much money. Based on the other reviews that Ive read, it seems to be a case of deceptive practices, which is a common theme. They answered my email by saying that nothing could be done. This is no way to run a business and I deeply regret my purchase with this shady business.

    Business Response

    Date: 07/15/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 wellnee braces and 1 patch today, July 12, 2025. However, 4 more braces were added to my order by their system and added to my amount without opportunity to verify before processing the order. This seems to be a common complaint that I learned from the BBB sight after the fact. I sent email to request this to be corrected per Wellnee instructions. I would like the order to be corrected to my original quantity of 2 and the cost to reflect that or for the order to be cancelled.

    Business Response

    Date: 07/14/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 knee braces. I never got order number for 8 hours. I tried calling 7 times told to call back. I tried to fill out complaint form could without order number. I started emailing them that I DID NOT ORDER 4 more braces. When I finally got an order number I was told to fill out for.m. my product hadn't been shipped as of that time. I filled out the form and sent it. I ended up sending 12 emails disputing the extra 4 braces . After 22 hours they said it was too late already shipped even though all I was required to do was the form. Yet after sending it 14 hours later they shipped it and refused to refund that money. SO I TOLD THEM TO CANCEL THE COMPLETE ORDER AND RETURN ALL MONEY, THE 2 I WANTED AND THE 4 I DIDNT ORDER. REFUSED

    Business Response

    Date: 07/11/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knee brace on the 28th of June. Somehow they added a bunch of other things I did not order. I did received a bunch of herbal knee patches but have never received anything else and never got an email about tracking. I have tried to call several times but no one was ever available. Sent email with no response. Is this a scam company? I can send back the knee patches and I would like my order canceled and a refund!!

    Business Response

    Date: 07/10/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order 5413715476688 and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 07/16/2025

    On June 28, 2025 I ordered a knee brace and 2 knee pain patches. It took a long time. I finally got the knee brace and 2 knee patches. They also sent and charged me for 5 additional knee braces and many pain patches. I did NOT want more and I did not order that. They offered me 30% back but I do not want to pay for something I did not order and did not receive. I told them I would consider $54.95 for the extra knee braces but was ignored so now I want full compensation.

    Desired Resolution:
    Refund

    Business Response

    Date: 07/23/2025

    Dear ******,

    Thank you for reaching out. We understand your concern and would like to assist you as quickly as possible.

    To help us locate the order youre referring to, could you please provide the order number(s) associated with your purchase? Once we have this information, well be able to look into the matter and respond accordingly.

    We appreciate your cooperation and look forward to resolving this for you.

  • Initial Complaint

    Date:07/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knee brace. Advertised 30 money back guarantee. No hassle, no questions asked. I received this and it was not as advertised, so I tried to return it immediately in new condition. The company wont answer the phone nor will they communicate on email

    Business Response

    Date: 07/10/2025

    Dear *****,

    We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

    We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order and has been credited back to your original payment method.  Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. 

    We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered the knee brace. Confirmation came thru 2 hours later and it showed pain patches which we did not want. We called immediately to cxl and was told it was to late as the items were already shipped. We completed the return form information and received no response. Finally got fed up with their run around and no one to talk to we took them to the post office to return.

    Business Response

    Date: 07/10/2025

    Dear *****,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at ***************************************************************

Wellnee is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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