Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is virtually identical to all the others on this site, I wanted to order one knee sleeve . I entered all my information and then was directed to numerous boxes with other items all checked off and i couldn't unchecked them or get to an order confirmation page. I never ever confirmed my order and I exited the site without confirming it. I received an order confirmation and it had an extra knee brace and a knee patches. . I immediately contacted them to cancel the order as it was incorrect. . I received an e-mail telling me my order was packed and on its way and it was too late to cancel I have been charged ***** Canadian. All I wanted was 1 knee brace. I have received the parcel from you and want to return it unopened for a full refund. I will pay the return shipping but am extremely upset about this whole transaction. Firstly the confusion with your checkout, with no confirmation and secondly, within 5 minutes of receiving the confirmation e mail you told me that it was already too late as the order was on it's way. I find that very strange as the confirmation email stated that I could add additional items to this order

  Business Response

  Date: 08/05/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is the same as the others. I wanted to order just one knee sleeve. Once I entered my payment information and was checking out I was directed to numerous offers which I declined all of them. I wasn't given an opportunity to review my order and received a confirmation that included a patch and 5 knee sleeves. So my order went from $30 to $100. This was at 2pm on August 3rd a Sunday afternoon. Since it was not within their business hours I didn't attempt to call but immediately sent an email letting them know to only send the one brace and cancel the additional items. On Monday August 4th at 4:13am I received an email stating the items were already in transit and unable to cancel the order. It seems this is their tactic to add more items to people and them make it impossible to return. Their website states that they do not accept returns for buyers remorse which leaves them that interpretation to make. I didn't mind them sending me the one order but I dont like to be tricked into buying other items I do not want and taking my money.

  Business Response

  Date: 08/05/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Add my name to the many complaints regarding the online company, Wellnee: On 7/30/25 at 8:11 p.m. PDT, I initiated an order for two knee sleeves from Wellnee. When I clicked on "Order Now", I expected to see an invoice statement showing my order details. Instead, I was presented with a confusing page with a sales pitch to purchase more items. I did not click on anything on that page, and attempted to return to the "order page". My original order for only the two knee sleeves was never processed. At 8:44 p.m. on 7/30/25, I saw two separate "order confirmations" on my email page from Wellnee. One, for purchase of Pain Relief Patches and 2 knee sleeves for a total of $67.23, and a second confirmation for Pain Relief Patches and 4 knee sleeves for a total of $92.01, for a grand total of $159.24. I immediately submitted an "Order Request" to Wellnee (7/30/25 at 9:17 p.m.) stating that I did NOT initiate these two orders and I wanted them cancelled immediately, along with my initial order for just the 2 knee sleeves that had never been processed. There was no invoice statement provided for any of these so-called "purchases" PRIOR to Wellnee processing charges. I did not receive a reply from Wellnee until the next morning, at which time I was informed that the orders had already been shipped and that I would be responsible for return shipping costs for these items that I did not order. They submitted the charges to my credit card within seconds of initiating the erroneous orders. Tracking Number: ******************************, (1) Order Confirmation: #*******; Order Confirmation Number: *************. (2) Order Confirmation #*******; Order Confirmation Number: *************. I have supporting documents but can't forward to you. I am 81 years of age, and not computer savvy.

  Business Response

  Date: 08/04/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is virtually identical to all the others on this site, I wanted to order one knee sleeve and one box of patches. I entered all my information and then was directed to numerous boxes with other items all checked off and i couldn't unchecked them or get to an order confirmation page. I never ever confirmed my order and I exited the site without confirming it. This was at 11:51AM on July 27. I received an order confirmation anyway and it had a box of 4 additional knee sleeves added on. It also stated that they would not be shipped for 12 hours and I could cancel before they were shipped. I immediately contacted them to cancel the order as it was incorrect. At 3:20PM on the 27 they indicated that they had received my request to cancel. At 6:09 I received another email offering me a discount on the stuff I hadn't ordered if I kept it. I declined and again requested the order be cancelled. At 7;37 I received yet another e-mail telling me my order was packed and on its way and it was too late to cancel (still not 12 hours had passed). My **** has been charged twice in the amounts of $75.38 and $62.90 for a total of $138.28.Canadiqn.

  Business Response

  Date: 07/30/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2025, at 21:09:07 hour, I accessed the website for Wellness Knee Compresion Brace to purchase a single knee brace. The email I used was **********************************. I received a Confirmation/Summary soon after with 2 confirmation numbers:#******* and ************* This order was charged to my credit card as two separate charges for two Knee Braces: one for $30.90 and another for $24.03. I immediately contacted them by way of their online SUPPORT PAGE to inquire about the second charge for second knee brace, and to correct the shipping home address listed.Notwithstanding, there were additional offers presented, which I declined! The telephone Customer Support was reportedly available Mon-Fri from 10:00am to 4:00pm. But, they also listed on the website the availability of a 24 hour Customer Support phone ***************), which was not available at the time the evening of my purchase. I also received an email from ****************************************** to verify the Request Submitted on line to: 1) Let them know I only ordered One Brace and 2) my home address listed was incorrect, to which I responded.The day after this transaction, 07/28/2025, I reached out UNSUCCESSFULLY multiple times to the phone number provided on their page. An automated directory responds, THERE ARE NO CUSTOMER SERVICE AGENTS AVAILABLE, CALL LATER. AFTER READING THE REVIEWS PROVIDED ON YOUR WEB PAGE, IT APPEARS OBVIOUS THATTHIS BUSINESS IS SCAMING CUSTOMERS! THEY HAVE AN ADDRESS POSTED AS *************, **, WHICH IS PROBABLY A BOGUS.I realize my purchase is very recent, but IF they do not reach out to me in response to THE ONLINE REQUESTS, AND UNSUCCESSFULL ATTEMPTS TO CONTACT BY PHONE, I REQUEST A CREDIT FOR THE SECOND KNEE BRACE AND CORRECTION OF MY ADDRESS. I CHOOSE TO CANCEL THE WHOLE ORDER, UNLESS I AM ASSURED THAT THEY WILL BE FULFILLING THE ORDER FOR THE ONE BRACE. THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER.

  Business Response

  Date: 07/29/2025

  Hi ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two braces today,(7/27). Buy somehow extra accessories were included in my order totaling over $100,Instead of a little over $40 I want only the two braces, orca cancel the order I tried to edit it, but I don't think it worked They try and force you to add items to your order And you don't have a chance to edit it before you place yh order. This is deceptive practice!!

  Business Response

  Date: 07/29/2025

  Hi *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the (Date) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went online to order one knee brace and at checkout i was charged another 58 dollars for 4 additional braces that just automatically was added and charged

  Business Response

  Date: 07/28/2025

  Hi *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of 2 knee braces, and they added items I did not intend to order. This is unacceptable and I am requesting a full refund.

  Business Response

  Date: 07/28/2025

  Hi *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a set of Wellnee Compression braces on July 24, 2025 (times in PDT):- 5:22pm - Confirmation #*************. Order accepted, then took me to another page with specials. Hit wrong button which added three pairs of braces to my order. - Realized error and tried to cancel order few minutes later. - 5:31 pm - asked to submit Request to cancel.- 5:34 pm - requested cancellation as per their email.- 5:52 pm - received email offering further discounted products. Did not reply to this email.- 10:26 pm - received email saying package already in transit - too late to process refund.- July 25, 2025, 12:39 am - email providing tracking #.Intend to return package, unopened, including my original order of a pair of the braces for full refund. They have already charged C$171.85 to my CC.

  Business Response

  Date: 07/28/2025

  Hi ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 08/04/2025

  this matter has been resolved satisfactorily.  See chain of emails attached.

• Initial Complaint

  Date:07/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was ordering one knee brace but when the order was completed a number of other items had been added to the order. When I tried to cancel, I was told the **** had all ready been shipped. It was too late to cancel the charge which had gone though. This company is a complete scam and should be prosecuted for fraud!!

  Business Response

  Date: 07/28/2025

  Hi ******,

  Thank you for your patience.

  We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side. Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at ***************************************************************
  

  Warm regards