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Business Profile

Online Retailer

Wellnee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 355 total complaints in the last 3 years.
  • 273 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 19, 2025,I received a package this morning from Wellnee containing 8 boxes of Herbal Knee Patch.I did not order (or reorder) these items. There is no order number listed or order receipt to confirm I purchased the 8 boxes so how do I get my money back Wellnee? In addition, I have the US postal service delivery parcel and ****** Post packing information. According to this I had to pay the Canadian dollar to USD @$147 exchange rate plus tariffs. In addition I paid $24.89 CDN for delivery.This was not authorized! Jan 25, 2025 for $57.37USD and $38.19USD has been charged to my credit card.I expect a refund for the 8 boxes I received today. I cannot locate purchase history as there is no invoice number or any paperwork from Wellnee. $57.37, $37.19 plus $24.89 shipping fee.I anticipate these charges to be refunded to my credit card Wellnee.This company are scammers!!

    Business Response

    Date: 03/20/2025

    Dear *********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wellnee charged me for 4 orders vs. the 1 I ordered. Claimed that I ordered 2 orders, website malfunction where they claim I ordered 2 orders vs. 1. Charged me for 4 orders and then never responded to my request to credit my account. I still have not heard back from them on a return policy. I looked up other complaints and it seems like this company has a history of charging for more than what was ordered and then not following up with a credit.

    Business Response

    Date: 03/19/2025

    Dear *****,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.


    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has charged me over $100 for what was supposed to be a $17.99 sale. The site traps you into an upsell cycle that cannot escape from. Once I did, I realized that they had charged me for items I was not trying to order. I contacted them within 10 minutes via email to cancel my order. I was told that their expediting process makes canceling difficult who can a sale into shipping within 10 minutes?? Its a scam. Im assuming they guess most people wont file a lawsuit for under $200 in losses. When $17.99 becomes $145 unbeknownst to the customer, that is a theft trap. I dont want their products. I want my money back. They telling me I cant have it because they processed my order. They processed my order After receiving cancellation notice from me., SCAM!!

    Business Response

    Date: 03/19/2025

    Dear ******,

    We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

    Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.

    Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************

    Customer Answer

    Date: 03/21/2025

     
    Complaint: 23081234

    I am rejecting this response because: Ripping me off and then offering me half my money back and calling it 'savings'  because they're saying "keep the patches" is a COMPLETE INSULT.  I DETEST these new ****************** traps. The lack of ethics here is new world.  I'm not going to be TRAPPED into buying what I don't want 

    I told them I'll accept $75% of my money back and keep the patches so as to be DONE.  Otherwise, I'll settle for ALL of my money back and RETURNING the product.  I am disputing this issue with my bank as well.

    Sincerely,

    ****** ********

    Customer Answer

    Date: 03/29/2025

    The company has refunded me $75 and I will be keeping the product for my trouble.    

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 pain relief knee sleeves, but I realized later that they placed 2 orders instead of one. I tried to call them three times, but they did not answer even though it was during their business hours. I sent them multiple emails, but their response was that it was too late to cancel and that I should just give their product a try. I'm going to end up with 8 knee sleeves which I don't need, and they charged me $135.72 for them. Reading all the reviews, now I can see that they do this to everyone. The way they "upsell" you with extra products is very deceptive that it happens without you even realizing.

    Business Response

    Date: 03/18/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 03/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:03/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to purchase 2 knee braces. Website has an upsell loop that is impossible to navigate and my order ended up being for an additional 4 braces. I only want 2! I immediately contacted them via their customer service link asking to change the order. The response was an email asking me to respond and then another email trying to sell me pain patches. I am so frustrated that at this point I want to just cancel the order. The upsell loop is a disgusting way to get people to spend more money...who needs 6 knee braces?!If this is how this company does business then I question their legitimacy. I would like to have the order changed to 2 knee braces and would like a refund for the additional 4 that were added to my bill.Thank you

    Business Response

    Date: 03/18/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 03/25/2025

    I am satisfied with the resolution. 

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these well knee patches on February 22nd 2025 I never got an account number or a tracking number or an email from them I have tried contacting them but found it as useless please help

    Business Response

    Date: 03/13/2025

    Dear *******

    Thank you for reaching out to us.

    Weve checked our records, and we can confirm that order #************* is associated with the email address you provided. This order was placed on February 21, 2025.

    Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at ***************************************************************

     

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 26, 2025 I attempted to order only one package of Wellnee product to try for $17.95. As I was checking out they tried to upsell me different packages. I kept trying to get out of the choices with no luck. They actually charged me for a total of five packages deal. The upsell is very misleading.. I ended up being charged $73.86. Order # ************** and conf. # ******. I attempted to go back in to the website and was again being upsold and trying to get out of the site. I ended up somehow ordering 4 ore patches for $60.91. Order #************* and conf# ******* I was getting very frustrated. So right away I emailed them to cancel the order and they said on their website they cannot cancel an order in process. This was less than 2 minutes after placing these orders. I am disgusted with this company and do not want ANY of their products. Once received, I immediately went on their website to ask for a refund and how to return the items, providing them all the details. I have not heard back from them in four days. I attempted to goo back on the site today and resubmit the request. The website says it is down and I have no way to contact them. How did the order get processed when I emailed within minutes of placing it? I just want to cancel the order and receive a refund. I did what the website said and Iimmediately requested to cancel order. They have ignored it.

    Business Response

    Date: 03/11/2025

    Dear ********,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your for both order number and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 03/11/2025

    Thank you for your help. Amazingly. I received a reply last night and my entire amount has been credited to my account. So the issue is resolved, definitely to my satisfaction.

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wellnee - I ordered a knee brace from them. After finishing the order, I realized I had ordered the package of 6 knee braces. I only wanted one!! Their way of placing an order is deceptive. I thought I would have a chance to look over what Id put in my cart, but suddenly I had ordered 6. I immediately canceled my order, but received an email this morning saying the package had been sent. They wont answer the phone. The buttons that they say to choose wont work. They also wont answer my emails asking to return the package.

    Business Response

    Date: 03/11/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 03/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/20/25 i was attempting to order one box of their knee patches for my husband who has chronic knee pain. Their website immediately was popping up ads to purchase other items, which I was clicking deny on or no thanks ,and before I knew it I had somehow may two orders of four boxes of patches which I did not want. As soon as I hit the order button, I knew I had made a mistake and had tried to make multiple attempts to call their number, which said it was open twenty four hours and was unable to talk to someone. Their phone system kept saying agents were unavailable and disconnecting me. I then immediately made several emails to try to get them to stop the order. I did receive one communication telling me it was too late. I replied to that communication saying, I would refuse the package and have it returned to them that I only wanted one box. I was still not getting any replies until I went through their system again, explaining and asking where my refund was. The moment I mentioned anything about money. I did receive an email back stating that their return policies were laid out at the time I ordered. At this time, I am out almost $90 and the product. Since it has been returned to them all they can tell me is that they are sorry and that I did not follow their procedures.. I have acted in good faith. When I immediately try to contact them by phone and email and did not receive a response. This could have been avoided if they would have responded to me like a normal company would have. All I was wanting was one box, i would be happy with receiving the one box and the difference in my money refunded back to me. I believe that since there was no reply. Until the mention of money that they are scam operation. I can provide copies of my credit card statement and my emails if necessary

    Business Response

    Date: 03/11/2025

    Dear *** And ****** *****,

    Thank you for reaching out to us. We apologize for any inconvenience caused by the initial issue.

    We are pleased to confirm to you that we have received your request, and after a thorough inspection, the full refund has been successfully processed and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience caused. We appreciate your understanding throughout this process, and we're grateful for the opportunity to address your concerns. If there's anything else we can assist you with or if you have additional questions, reach out to us at ***************************************************************

  • Initial Complaint

    Date:03/09/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I placed an order for pain patches from Wellnee advertised as a special for *****. I went through pages of them trying to upsell me with other offers which I did not want. I used a quick checkout with ******. When I checked how much I had been charged after placing the order I was shocked to see two charges on my credit card totalling ******. Minutes later I emailed Wellnee to ask for a refund but have not received a reply to confirm a refund. A refund is possible if the order is still in process apparently. They sent me an acknowledgment email to say there might be a delay in their response.I then checked the BBB website to see similar complaints. Based on other customer experiences I am expecting ********************** to come back to say that it is too late for a refund and that the item has already shipped. I am disappointed to see that even with the complaints this company persists on these deceiving tactics.

    Business Response

    Date: 03/10/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    As I suspected I initially received an email this morning to say that it was too late to issue a refund because my order had already been processed. Then, as a result of my BBB inquiry, I received a follow up email to confirm that I would receive a refund. Buyer beware, ****** learned. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

Wellnee is NOT a BBB Accredited Business.

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