Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase socks from smoothe relief they charge me ***** they refuse to send me return label and give me my money back. The order is not damaged i simply donot want them. They are definitely scaming people because once you are charged they will not resolve your issue

  Business Response

  Date: 09/15/2025

  Dear *******,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

   Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:

  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

• Initial Complaint

  Date:09/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and ordered one knee brace but got charged for two, $20.09 & $19.03. The company *** told me it could not be changed or refunded because it had already shipped but when I clicked on view order the only thing that comes up is a page where you can track order three ways, by order number, tracking number or name. Any of those options brings you back to the same previous page.And the status has not changed....awaiting label or something like that. It's faded and very hard to read.

  Business Response

  Date: 09/04/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me altho the business saying they already issued a refund was news to me and not the impression I was given before reaching out to BBB. Thank you.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only ordered two pair of socks and they sent and charged me for 8 pair!

  Business Response

  Date: 09/03/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:08/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges *****

  Business Response

  Date: 09/02/2025

  Dear  ******,

  Thank you for reaching out to us.

  We noticed that you recently submitted a complaint, but we werent able to see any details included in your message.

  In order to assist you promptly and resolve the matter, could you kindly let us know more about the issue youre experiencing?

  We truly value your feedback and want to ensure we resolve this for you as soon as possible. Looking forward to your reply.
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order these. Or they were ordered by mistake.

  Business Response

  Date: 09/01/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 23 2025 I ordered 2 pair of soothe relief socks. With discount 70 percent off. When I looked at my bank account they charged me full price no discount. The total for the two pair came to *****. I contacted the only way I could by using what they called zen Desk. They wanted my email to get back with me. When they emailed me back all they said was that they did not apply the 70 percent and that they were sorry. I told them to credit my bank card back. They also said when I ordered the socks that I could cancel within 12 hours after placing the order. I tried after seeing what they charged and it had only been 2 hours at the most. I text them and they told me they were sorry the order had already been prepared to ship. These people are crooks.

  Business Response

  Date: 09/01/2025

  Dear *****,

  Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

  Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************************

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of these compression socks Instead of 1 pair I receved two different orders in one delivery of 4 pairs each order and two different prices of $64.69 and $42.49. In addition was an item for foot patches for $13,83 that I also do not want as I feel this company is unscrupulous.I want a full refund sent to my ****** account that was charges.

  Business Response

  Date: 09/01/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 09/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 pair of Soothrieve socks on 8/2/25. Was immediately charged once for 2 pair, $28.43, and again for 4 pair, $66.37 which I did not order. I immediately sent a message stating I had only ordered 2 pair, not 6 and was told it was too late, even though when trying to do automated refund, an option for cancelling within 12 hours showed up. When trying to use site for refund you are repeatedly kicked back to beginning to start over again. I have sent 6 emails since that time requesting instructions how to return for refund but only get offers for a discount and additional sales pitches. Oder #F1F319E730. Messages from ****. They have now stopped responding to my requests, I can only guess they want the 30 day refund timeframe to expire. Additionally, they have no phone # to call, only the ridiculous AI generated responses. Please assist me in this matter.

  Business Response

  Date: 09/01/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

• Initial Complaint

  Date:08/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/2025 at around 5:35 Am I ordered a some Compression socks from SoothRelieve and they charged my card for $23.98, right before I ordered it they said I would get it by the 19th, well after I ordered it they said it was going to take up to 22 days to receive it. I could not wait that long because my feet and legs were getting bad and therefore I needed them. So I looked on the site to see how I could cancel my order and all it had was a few articles to pick from one of those articles was how to cancel your order, so I clicked on that one and it said to go click on the one that said submit a request so I did that, well this page came up and it asked me for information like my name my order number what the subject was, well as soon as I put the subject in, which was cancel my order it took me right back to the same page before the one that asked me all of those questions, every time I tried to fill the information out it kept sending me right back to the one page before, as soon as I put the subject it sent me right back and it wouldn't let me request my money back. Now they have over ***** of mine and I don't know how to get it back.

  Business Response

  Date: 08/18/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2025, I ordered three pairs of large compression socks, which cost $38.75. When I received the order confirmation, I discovered I had also been charged for an additional 4 pairs of compression socks, which I do not remember ordering, which cost an additional $39.80. I am elderly, and do sometimes make mistakes when ordering things online, but I am confident I did not add the second set of socks to my cart. In addition to this, when I received the socks, none of them fit. The size guide for their socks indicates that a large size will accommodate US shoe sizes 9.5 to 15. I am a US size 11, and upon trying on one of the socks I was unable to get it past the ball of my foot. I was unable to get my heel in the sock at all. The bone structure of my foot is too large. This isn't a matter of me being uncomfortable, the sock itself physically does not fit. My daughter (shoe size 9) also could not get them over her heel. After I sent my first message to customer service requesting help, I received a response from ***** on Aug 1, 2025 at 22:19 EDT. She instructed me to review the size guide and to try the socks on one more time. Of course the socks still did't fit despite the size guide saying they should. I assume this means that the socks are defective, which is one of the qualifying reasons listed on their website for a refund. ***** suggested that I give the socks to a friend or family member if they did not work for me. I sent another message saying that this was not acceptable, and Maya responded & offered to give me a refund of 50% and allow me to keep the socks. I could also get a full refund but only if I pay return shipping. This seems unreasonable since these socks are either a scam, or are defective. The company's website states that customers do not pay return shipping on defective items. However, the company insists that the socks are not defective. If that's true, then this must be a scam. I feel like this company is hoping I'll just give up.

  Business Response

  Date: 08/15/2025

  Dear **********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************************

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******