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Business Profile

Online Retailer

EZ Frame Structures & Shelters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #************ Standard Greenhouse Kit = $194.00 plus $10 shipping, total $204.00. Ordered 3/20/23 (charged to card) Shipping Address: ************************************************************************** 3/20 - I placed my order. The website states that most orders are shipped in 3-5 days and could take up to one week to receive on the East Coast. 3/29 - I asked for an update and received a response from **** on the same day stating that "We have been dealing with a major supply chain issue and are working hard to catch up on all orders. Yours should be shipping next week". 4/3 - Received an email stating my order shipped. Tracking #******************************. This tracking status **** says "waiting for package" 4/17 - Asked for another update, received a response from **** on the same day stating "It looks like its shipping this week." 5/1 - Asked for an update. Received an email from **** on 5/2 stating, "I am having this shipped this week" 5/8 - Asked for an update. No Response. 5/10 - Asked for an update. No Response. 5/16 - Asked for an update. No Response.

    Business Response

    Date: 07/18/2023

    Hello -

    This order was shipped and was delivered on June 2 to the customer. A signature was required for receipt. This customer has received their order. We consider this complaint resolved for the customer.

    Thank you

    E-Z *******************

  • Initial Complaint

    Date:05/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kit from this ******* of ***** 26th. My credit card was charged the same day. I have not received the item. There has been no communication from this ******* nor have they responded to emails and phone calls. I have purchased the lumber required for this project in preparation for this kit. I am beyond frustrated and believe that this is a scam. I paid $86.00.

    Business Response

    Date: 07/11/2023

    Hello -

    This customer's order has been shipped and long since delivered. The customer has received their order. This complaint can be closed.

    Thank you

    E-Z Frames

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order (ORDER #****) with *********************************************** LLC for a 10x12 standard storage shed kit with floor framing for $233.41 on September 18th, 2022. The website clearly stated shipping times **** days. After multiple attempts to get in touch (on 10/08 and 10/14) I received an email that my shipment was on its way on 11/28/2022, but the shipment never got past just the label creation. I reached out again on January 19th 2023 and received a response that my order was shipping the following Monday and again nothing was shipped. So I imagine they were just lying to again buy more time. I reached out again on March 23rd 2023 and a week later got the same type of response that my order would ship the following Monday - it did not ship. Three weeks later I reached out again and again was given a response that they were trying to get all orders shipped the following Mon/Tues - order did not ship again. It has now been 8 months with no shipment and no refund and lie after lie about it. At this point I am hoping for a refund or immediate shipment or both for the hassle over that time.

    Business Response

    Date: 08/07/2023

    Hello -

    This order is being processed and shipping tomorrow. All orders are shipped priority so you will have this order by the end of the week.

    Thank you for your patience in the delay of shipping your order.

    E-Z Frames

    Customer Answer

    Date: 08/21/2023

    There have been 10 more fake promises of this business sending the product I paid for. There are still continued excuses as well.  It is approaching almost 1 year since I placed the order and nothing has been shipped.  I have never seen or experienced a company like this that continually promises that the product is shipping next day and then doesn't do that over and over and over again.  If this is a scam, it needs to be addressed so that other people don't continue to fall for this.

    Business Response

    Date: 09/12/2023

    Hello -

    This order has been shipped and was delivered to the customer on August 31 per tracking information. This order has been received by the customer. We consider this complaint closed satisfactorily. 

    Thank you

    E-Z Frames

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a small order on April 27, 2023, the amount was $45.20. My card was charged on May 1, 2023.I assumed that I would receive an e-mail with tracking once the payment was processed.. 12 days later nothing!I have tried calling multiple times, left two messages and e-mailed twice, no response. I can understand longer processing times and ship times, it happens. I own a business which ships 75% of our products, I get it.. What I do not understand is the lack of communications! I am happy as long as I am receiving updates or responses from the company from which I ordered. EZ Frame has a wonderful product idea, just a lack of communication and possibly organization.

    Customer Answer

    Date: 05/24/2023

    Hi, 

           I received an e-mail from EZ Frame with a tracking # a day or two after I filed the complaint.. received the product today (showed up yesterday but my gate was closed). The product is great and I will order more from them, just would like a little communication from them on future orders! 

    Thanks, ****

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 2 frame kits totally over $222 dollars in early April. There has been 0 contact from the company in regards to this order and despite multiple calls and emails we cannot get in touch with anyone at the company.

    Business Response

    Date: 07/10/2023

    Hello -

    These orders have been shipped and received by the customer and an additional one ordered since that was also delivered as well. This customer has received all their orders and this issue has been resolved. The complaint can be closed/

    Thank you

    E-Z Frames

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On 4/28/22 I ordered a greenhouse, 10x20 with floor framing and two extra 2x4 windows. The order number is #****. This order was never shipped but was paid on time by myself. After contacting the vendor 9 times to look for resolution, the message continues to be "I apologize for the delay. We are dealing with a major supply chain issue and are working hard to catch up. Your order is in process to ship out no later then the end of next week." I have asked for the product to be shipped or a refund of money and the company never wants to talk about a refund. In all honesty I would rather have the product vs. a refund but at this point have no faith this will ever ship. On 3/17/23 after I complained again in email the company created a shipping label to give a perceived notion that the product shipped but then it never happened. The tracking number they created was through **** **********************. I am happy to provide all emails and documentation needed around this order and company responses to me or lack there of.

    Business Response

    Date: 08/07/2023

    Hello -
    This order is being processed and shipping tomorrow. All orders are shipped priority so you will have this order by the end of the week.
    Thank you for your patience in the delay of shipping your order.
    E-Z Frames

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with E-Z Frame Structures on April 17 with their website estimating 3-7 days for processing and shipping. I have reached out to the company multiple times via email and phone call and I have not received a response on the status. I would like to know how much longer this will take so I can decide if I should wait or request a refund. Since I can not get in touch with the company, my next step will be to contact my credit card company to file a fraudulent charge case.

    Business Response

    Date: 05/28/2023

    Hello -

    This order has been shipped and delivered to the customer. Per **** tracking information this order was delivered to the customer on May *********. A signature was required for receipt. The customer has received the order. This complaint can be closed, the issue has been resolved.

    Thank you

    The E-Z Frame Team

  • Initial Complaint

    Date:04/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3/9/23. Was marked shipped 3/22/23. Tracking number shows nothing. I have emailed and called multiple times with no response. When I looked on their ******** page tons of comments about the same thing. How is this business selling to large retailers like *********** lowes, wayfair when they are scamming people.

    Business Response

    Date: 05/28/2023

    Hello -

    Per **** tracking information, this order was shipped and delivered to the customer on May 1st, 2023. Signature was required for receipt. The order was received by the customer, please close this complaint, the issue was resolved.

    Thank you

    E-Z Frames

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a greenhouse package from this scam. It's been a month and the owner just responded. They are refusing to send my product and will not give me a refund

    Business Response

    Date: 05/11/2023

    Hello -

    This order has been shipped and received by the customer. No other action is necessary at this time.

    Thank you

    E-Z Frames

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, 2023, E-Z Frame Structures provided me with a **** tracking number, indicating to me that the 10x20 standard greenhouse kit I had purchased was on its way. However, on the **** website the tracking number provided indicates my purchase has never left *****. Today is April 19, 2023, and by now I have emailed EZ Frame Structures several times and called the provided number on the website. I have left voicemail messages several times and not once have I received any kind of return correspondence. As others have stated, they are quick to take your money but then you never hear from them. I would not recommend anyone ever buy from EZ Frame Structures. At worst, this business is a scam. At best, they don't know how to run a proper business and their customer service is non-existent. BUYER BEWARE - DO NOT DO BUSINESS WITH EZ FRAME STRUCTURES & SHELTERS LLC.

    Business Response

    Date: 05/11/2023

    Hello -

    This order has been shipped and received by the customer on May 8th. No other action is necessary at this time.

    Thank you

    E-Z Frames

EZ Frame Structures & Shelters LLC is NOT a BBB Accredited Business.

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