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Business Profile

Computer System Designers

Truckstop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

This profile includes complaints for Truckstop.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Truckstop.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/08/22 i signed up for a load board called internet truckstop i could log in. i called them for help got into an argument with the guy and ended up telling them to cancel it and hanging up.i checked my bank account and he billed me anyway.i called to get it refunded now the state they will cancel the subscription but will not refund the money.i canceled the order and would like the money refunded

      Business Response

      Date: 10/21/2022

      Truckstop did try to reach out to Emmet to rectify the situation and help him login however was unable to reach him. We are sorry you had a poor customer experience.  The account has been cancelled and refund processed. 

      Customer Answer

      Date: 10/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/07/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/26/2022 I filled out a factoring application with Truckstop. I was merely shopping around for factoring companies. Shorty after, I received confirmation that my application was approved, and *********************** sent me closing documents. I did NOT sign the closing documents because I decided to partner with a different factoring company. The emails I received from Truckstop discussed a potential partnership, but I never confirmed via contract that Truckstop was my factoring company. I submitted invoices to my current factoring company, and I received a correspondence indicating that Truckstop filed a financing statement on my behalf, so I would have to get released from Truckstop before moving forward with my factoring company of choice. Truckstop informed me that I or my new factoring company would have to pay a $500 fee for Truckstop onboarding me. The clause in Truckstops agreement is unconscionable, Truckstop exercised undue influence over me, and paying them $500 for a service I NEVER used will unjustly enrich them! The terminology in their application is vague because I basically am being charged $500 for submitting an application with Truckstop when Truckstop never conferred any benefit to me. They are negatively affecting my business and other businesses should avoid this company all costs!!

      Business Response

      Date: 10/17/2022

      Truckstop.com has been in continual contact with **************  He is not happy that in the contract he signed with our factoring team that there is a $500 early withdrawal fee which is clearly spelled out in his contract (see attached).  ***************** have talked to ************** and helped him go to another factoring company.  

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 18180372

      I am rejecting this response because: I never signed the closing documents, thus, the contract clause you attached is without merit. Further, I never used your company. Your company charges POTENTIAL clients $500 whether they decide to use your company or not. As stated before, your company charges a $500 fee just to fill out an application, then you use predatory contract language to disguise it as something it is not. Watch out for this company at all costs!!

      Sincerely,

      *******************

    Truckstop.com is NOT a BBB Accredited Business.

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