Complaints

This profile includes complaints for Truckstop.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Truckstop.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Truckstop.com

  222 N Plymouth Ave New Plymouth, ID 83655-5532

• 

  Truckstop.com

  PO Box 99 New Plymouth, ID 83655-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was a long term customer buying services for REMOVEDout of the blue they raised the price 175% and we was never notified. We found out with they hit our credit card. This is unfair and deceptive business practice. We cancelled our service however, they have refused to refund the 175% increase.

  Business Response

  Date: 02/14/2023

  The broker price increase was completed for all broker accounts that were on the grandfathered price. The Marketing team advised they sent out emails to each customer by December 29th, 2022.

  Which stated:
  
  Dear Valued Customer,
  
  
  As the leader of customer success at REMOVED, I want to personally thank you for being a loyal customer.
  
  
  To ensure your success, weve expanded our solutions to meet your every need as a broker, including several recent improvements:
  An enhanced version of the load board with more features, including industry-leading rates tools
  Strategic acquisitions to offer best-in-class compliance and monitoring and help you mitigate risk
  The release of Truckstop Go, our new-and-improved mobile app
  The addition of talent and training to our support and success team, so your experience is the best it can be at every interaction
  Through these years of growth, your monthly fee has remained the same. However, to continue to provide you with innovative solutions that help you keep pace with todays freight demands, effective on your next billing cycle, we will be adjusting your Truckstop REMOVEDbasic subscription to $99 per month for each license on your account, our current standard price.
  
  
  We appreciate your business and look forward to meeting your needs throughout the entire freight lifecycle. As always, our customer support team is here to answer any questions at
  REMOVED.
  
  
  Kind regards,
  REMOVED
  SVP, Customer Experience

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19340190
  
  I am rejecting this response because:

  We absolutely did not receive this email and this is the first time we have seen it.   We only learned about it from seeing the charge on our credit card.  We were completely shocked when we called in and learned about the 175% increase.  After working with this company for 10 years, they should have respected the fact they what we said was true. "We never receive the email" and refund the REMOVEDand then offer us the  opportunity to then cancel or keep the service for REMOVED. 
  
  They told us no refunds but we would have the service for the full month that we paid for on 2-5-2023.  Our service should have gone until about 3-5-2023 however, when we ended our conversation they shut our service of immediately 2-6-2023 and didn't honor what they told us.   Therefore, we paid REMOVEDfor a day and half of service.
  

  We believe this is "unfair and deceptive business practice"

  
  Sincerely,
  
  REMOVED

  No Name Logistics, Inc.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been factoring with Truckstop since I started my company in July REMOVEDDecember 2022 and the broker didnt honor the rate confirmation contract and they took there side and took $500 from me after I sent in my proper paperwork because the company didnt wanna honor there rate , Today January 19 2023 , I sent in my invoice and my BOL from a company that sent me a rate contract for $2,000 Truckstop paid me because I sent in my proper paperwork 5 days later the Broker decided they didnt wanna honor there contract and said they made a mistake on there part and they only wanted to pay me $300 now Truckstop is trying to make me pay back $1,700 dollars back instead of making the brokers honor there contract and pay them , and its not right for me to put in the work sign a contracted rate and Truckstop dont make the brokers honor there contract instead they make me pay back whatever the broker say they will not pay , and when I signed up for factoring they told me if they want honor there contract rate they will handle the situation and I have factored over $40,000 dollars with Truckstop and whenever the brokers dont wanna pay there agreed amount they tell Truckstop what they wanna pay me and they agree with the brokers and make me pay back , they stated they would be non recourse and I would get paid my agreed amount with these brokers but instead Im the one paying for what they dont wanna pay . I pay for my access to Truckstop and I factor all my loads thru Truckstop but if I gotta pay back every time a broker dont wanna honor there contracted rate I dont wanna continue being mistreated by the factoring company .

  Business Response

  Date: 01/27/2023

  Truckstop Factoring has tried multiple times to reach out to REMOVEDhowever Truckstop Factoring is only getting a voicemail that is full.
  Our customer experienced a billing dispute with a third party which resulted in an overpayment. We are required to recover funds resulting for overpayment. Our customer is still able to attempt resolution of that billing dispute with the third party.

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18857157
  
  I am rejecting this response because: when I signed up for factoring they told me they was non-recourse if a broker dont honor there contract they would deal with them to make sure I get paid the money I deserve , never did they say I would have to resolve the payment with the third party on my own and pay Truckstop back, I dont understand how they allow the brokers to continue to post loads if they not honoring there contracts to Truckstop customers. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my subscription in November. They claim that they have no record of my cancellation. Called back again on December 16 to cancel yet again(the day my card was getting charged for the subscription) and now they refuse to refund any money to me. All Im looking for is the last $125 that they charged my account and they flat out refuse to reimburse or prorate that amount.

  Business Response

  Date: 01/20/2023

  Hello, We have looked through all calls and documentation. We have no record of cancellation prior to Dec 16th. There was a call with the factoring sales where it was said on 11/22/22 you already cancelled. Per our T&C customer does need to notify us 5 days prior to their Billing date and is their responsibility to cancel. Please provide billing proof of cancellation prior to 12/16/2022 we would be happy to rereview. Thanks