Complaints

This profile includes complaints for Truckstop.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Truckstop.com

  222 N Plymouth Ave New Plymouth, ID 83655-5532

• 

  Truckstop.com

  PO Box 99 New Plymouth, ID 83655-0099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Truckstop Factoring regarding an unfair $500 termination fee.******** opened an account with ********************** Factoring 2 times due to the fact that they were not able to factor any brokerage I attempted to get clearance for. Inever used the service. No invoices were factored, no funds were advanced, and the account has been inactive since the 2nd creation. Despite this, Truckstop Factoring is demanding a $500 termination fee.This fee is being imposed without any services rendered or value provided. I believe this constitutes an unfair and deceptive business practice.I have already contacted Truckstop Factoring in writing to request a waiver, but they have refused.Resolution Requested:Waive the $500 termination fee in full.Close my account in good standing without penalty.Provide written confirmation of account closure.I am requesting the BBBs assistance in resolving this matter.

  Business Response

  Date: 11/13/2025

  Thank you for reaching out and sharing your concerns. When you enrolled, the agreement outlined that early termination would require either meeting a $20,000 minimum in factored invoices or paying a $500 termination fee.
  Based on our review, only one broker was denied in September 2025. If you have additional brokers youd like to factor with, were happy to assist with check calls and processing loads to help you reach the $20,000 minimum for release. If you choose not to continue factoring, the termination fee outlined in your agreement would apply.
  Please let us know how youd like to proceedwere here to support you in meeting your business goals. 

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of *******************. I have used truckstop load board in the past. I haven't used it in over 2 years. I recently subscribed for a year. I didn't like the board so I went online to cancel. Upon canceling I received a "hate to see you go message" asked me to do 30 days free. I did that. Before 30 days was up I went online to cancel subscription. I hit the cancel button but an error message kept appearing saying "you are in a trial period and can not cancel. I tried over and over up and until the day of renewal. At that point I called and they canceled over the phone. This was bait and hook trickery to force me to pay for something I did not want. When I originally tried to cancel the last subscription there was no error message, instead it popped up free 30 days. After the free 30 days it would not allow me to cancel. I have not used the load board and I spoke to someone via phone on the day of renewal and they said they manually canceled. I want to be refunded $42 effective Oct 13th.

  Business Response

  Date: 11/13/2025

  Thank you for sharing your experience with us. We understand how frustrating this situation must have been and appreciate the opportunity to address your concern.
  After reviewing your account, we confirmed that your subscription was canceled and a refund of $42 was issued on October 13th. Below is a brief timeline of how this matter was handled:
  10/13 Complaint submitted via BBB
  10/13 Our team promptly investigated and issued a refund
  10/22 First follow-up call placed to confirm the refund
  10/23 Second follow-up call placed; voicemail left
  10/24 Third follow-up call placed
  Were glad to have resolved this issue and are committed to improving clarity around promotional periods and cancellation options. If you have any remaining questions or concerns, please reach out to us directly.
  Thank you for giving us the chance to make this right.
  

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Truckstop Factoring regarding an unfair $500 termination fee.******** opened an account with ********************** Factoring in March 2024 and was invalid on Feb 2025. I never used the service. No invoices were factored, no funds were advanced, and the account has been inactive since its creation. Despite this, Truckstop Factoring is demanding a $500 termination fee.This fee is being imposed without any services rendered or value provided. I believe this constitutes an unfair and deceptive business practice.I have already contacted Truckstop Factoring in writing to request a waiver, but they have refused.Resolution Requested:Waive the $500 termination fee in full.Close my account in good standing without penalty.Provide written confirmation of account closure.I am requesting the BBBs assistance in resolving this matter.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ******************* (USDOT# *******) applied to open a carrier account with ********************. We submitted all required documentation. The application was denied without clear explanation. We were told they chose not to do business with our company and cited vague connections to other companies, but provided no evidence.We previously worked for ********************************** as owner operators, but we never authorized use of our data. Now, as an independent carrier, we operate legally with zero complaints, violations, or claims. We have sent documents to clarify our case, but TruckStop closed communication and said their decision is final.This is severely harming our business: we transport RGN/lowboy freight, and TruckStop is the main marketplace. Denial of access without reason or chance to respond is unjust and affecting our operations and income. We respectfully request the BBB help us reopen this case.

  Business Response

  Date: 05/05/2025

  Account was reevaluated per request.  

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  We want to thank the bbb for helping us solve our problem with TruckStop. They were able to do an internal investigation of our case and solve it in our favor

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY company signed up with truck stop in September 2024, we were charged for that month, but decided, truck stop is no longer needed. The company was called to cancel, and to our understanding the representative canceled. Not realizing she put recurring charges to our company's account, so we called ********************** stop and they refused to refund our company. Called the bank and ***** saw probable cause to refund our money. Truck stop have the nerve to threaten us about reporting our company to the credit bureau. By the way, there is no contract, just truck stop lying, scheming crooked words to get over on small businesses. They are not a trustworthy company, Truck stop will tell you anything to get your information and use it to their advantage, and against the company a person is trying to build.

  Business Response

  Date: 04/14/2025

  Truckstop is a subscription-based product. The invoices with payment receipts are sent to your email each month and there have been no calls with any billing discrepancies or requests to cancel the account. ********************** did not see a request to cancel the account until 03/11/25.
  Per our Terms and Conditions that were signed by: ****** on 09/12/2024
  
  
  5) Term and Termination.
  5.1 Term. These Terms take effect on the Effective Date and will remain in effect until all applicable Order Forms have expired or been terminated. The initial term of each subscription to the Services will be described in the applicable Order Form (the Initial Term). Except as otherwise described in an Order Form, subscriptions for each Service will automatically renew for additional periods equal in length to the expiring subscription term (each, a Renewal Term) unless either party provides notice of non-renewal at least thirty (30) days prior to commencement of the next Renewal Term.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23194080
  
  I am rejecting this response because:
  Y&D were not told it was ongoing, we were told that It will be canceled. No emails were sent to notify us of ongoing charges. Y&D are disputing the false claims

  
  Sincerely,
  
  Y&d Transport

  Business Response

  Date: 04/28/2025

  Invoices were sent to *********************** please see two of them attached. They were sent on the 9th of each month. Our advertisement material on our website clearly states we are a subscription pay-by-the-month model. The terms and conditions that were signed by ****** also state we are a subscription model as previously stated.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23194080
  
  I am rejecting this response because: nothing was ever signed, it was just phone conversation. The Services were never used.therefore Y&D would never had agreed to a bogus contract. If Emails were sent had to in the spam box.  
  
  Sincerely,
  
  Y&d Transport

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They emailed me telling me that I would be billed in 5 days. I replied to that email saying I want to cancel my subscription. I got a response that was apparently automatic saying that that email is not monitored. So I called them and it was outside of business hours. I forgot to call back during business hours. When they build me 5 days later I contacted them and they said no refund will be issued because you did not contact us. Something about their terms and conditions. I was hoping that they would treat me right and give me a refund. They did not.

  Business Response

  Date: 03/06/2025

  The customer didnt follow the cancellation policy. He replied to a no-reply email box and it says it on the email that it is not monitored.
  
  The request came in on Monday, February 10th, but billing didnt occur until the following Sunday. He also mentioned forgetting to call back after the first attempt.  There are also no attempts to self-cancel online between 2/10 - 2/15. Truckstop followed our Terms and Conditions and completed the correct guidelines.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22979727
  
  I am rejecting this response because: I provided you with proof that I asked you to cancel the policy prior to the billing cycle. Not my fault you don't read your email.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** falsely reported to ***** that my commercial auto insurance was lapsed for nonpayment however it was never lapsed. As a result my motor carrier authority was made inactive and Im unable to operate for approx ******************************** speaking with ***** and my logistics broker they both say that **** has Been falsely reporting insurance lapses which is resulting in carriers being unable to operate. This should be illegal and some ramifications in place for falsely reporting. I have documentation from my insurance company there was never a lapse in coverage

  Business Response

  Date: 02/03/2025

  **** does not report to ***** when carriers have a pending cancellation with their insurance company. Auto policies are reported to ***** directly by the underwriters. On 11/22/2025, FMCSA showed ************************************** policy # 2-XPT-TX-19-S0352402-00 was set to cancel effective 12/30/2024. We sent an email to ***************** to obtain a new certificate of insurance. FMCSA posted policy 2-XPT-TX-19-S0352402-00, with a new Posted date of 1/3/2025. On 1/6/2025, the carrier called in to update their certification status. On 1/9/2025, we processed the carriers certificate of insurance. ******* was contacted and informed of their updated status also explained that RMIS follows FMCSA and that the cancellation report provided to ***** came from her insurance underwriter, not ****.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very dissatisfied because they are false advertising. Their services and they charged my card. Today I requested a refund today. And they are refusing, giving me problems one minute.There is no supervisor on duty.The next minute there is a supervisor on duty, and i'm speaking with her. They tell me I can continue. Their using their service for the next month, but they don't even have a service. They claim they do, but it does not work in the meantime. I have health issues, and I can't do this job so I need my Account to be canceled and my money to be refunded. I should not have to tell people my health problems. I should be able to just get a refund on the same day. It was charged and go on about my business. I was going to use them in the future, but now that they have behaved like this, I don't think I will ever use them again, not that I used them anyways, because like I said they don't even have a service, it's a bunch of lies

  Business Response

  Date: 12/19/2024

  Customers' billing date is the 11th of each month and their cancellation/refund request was on their billing date. According to company terms and conditions, a request to cancel the service must be made 5 days before the billing date. The refund was originally denied as we do follow our terms and conditions. The manager was requested by the customer retention team, not to billing. Based on the customer's situation, the billing team approved the refund as a courtesy. This has been processed.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truckstop offers Non-recourse with no time limit, so you get paid even if the broker doesnt pay. This is a complete LIE and FALSE ADVERTISEMENT! If the broker doesnt pay within 42 days Truckstop will recover the amount by not paying out future factored loads until the entire amount is recovered. They do not offer any solutions or suggestions on how to collect from the broker, nor will they give you an extension for you to try to reach out to the broker for payment. Our company has factored with TruckStop since 2021, they dont care about their clients. Not to mention, they do not return the factoring fees incurred when they recover the amount from you. If you have to use factoring, find a company that cares and will fight for you. Truckstop is not it!

  Business Response

  Date: 12/13/2024

  Truckstop Factoring funded a *********************************** load #*********, DS6260800 on 10/28/2024 for ***********************.
  On 12/2/2024 Truckstop Factoring was informed that the load was showing canceled on epay. Collections emailed the broker for the reason the load now showing canceled and they responded due to a potential claim, the load is on hold. After reviewing the paperwork that was sent into factor, the *** is noted damaged.
  Collections gave 7 days to resolve the claim and the broker was unable to resolve it.
  12/9/2024 ******** @********* called asking for an extension on pay hold, Truckstop customer support team let ******** know we are not able to provide an extension pay hold loads.
  12/9/2024 invoice was marked to take, recovery from the client.
  
  
  All steps were properly followed by collections. My collector gave the carrier 7 days to resolve the claim with the broker and was unable to. 

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet Truck ******** had me fill out an application for their factoring division to see if I qualified... 04/2023 before I was approved I've decided not to use their services and wanted to use someone else's services...so I never signed final documents and tried to cancel the whole thing... now they claim I owe ****** usd to terminate contract that I never entered... now they are holding my company hostage and not releasing my *** so I can use a different factoring company

  Business Response

  Date: 12/11/2024

  ****** ****** owner of **************************** #***** authorized Truckstop Factoring to execute the application with the intention of entering into a security agreement with Truckstop and authorizing a $500 termination fee for incurred costs by Truckstop as a result of the applicant's withdrawal if the application is approved (see authorization below). The application was approved on 3/27/2024 and closing documents were emailed to the carrier to sign on 3/27/2024
  On 4/6/2024 carrier emailed deciding to not set up for factoring at this time and the carrier requested by phone on this date a general letter of release form and gave us permission to speak to ECapital (another factoring company).
  4/11/2024 emailed the carrier general release form to be signed and returned, ****** ****** called upset about the term fee.
  On 12/4/2024 we received an email from *** inquiring about a buyout for ****************************
  On 12/5/20024 resent the general letter of release form to be signed by the client and returned. Truckstop Factoring Payment Operations team waived the 500 termination fee and emailed the General Letter of Release form to the client on 12/5/2024