Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  115 East 1st Street Kearney, NE 68847

• 

  Bish's RV, Inc.

  1120 Fort Crook Rd S Bellevue, NE 68005-2937

• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ** in ************ ,Mi sold my R V on consignment and Im owed $135,000 net on and this was more than 30 days ago.32 days ago they asked if I would take $135,000 and never mentioned it would take 32+ days and I still dont have a check and one still hasnt been sent out.Timeframe still unknown.I have received no paperwork and after more than 5 phone calls and numerous messages I keep getting excuses and no follow up.When asking for paperwork on sale I was told What do you need that for and why would I need to give you thatWhich I thought to be strange as maybe its an inexperienced sales person.Clearly they are avoiding sending check. I was told I would have a check in 1 week or less after payment was collected and that was on the 15th or the 22nd or February depending which version was told on 2 different occasions.Every time I call there seems to be a personal thing going on or out of office and a promise to get back to **** keep getting run around and no clear reason why check has been delayed as this was paid for by certified check by purchaser.Ive also requested and have not received and my paperwork from sale and Im starting to question if this is a potential scam as its very ****************** do I Know this is really sold ? And if its not there and I dont have the money what am I supposed to think?To not receive a bill of sale and not know where this check is after this amount of time is disappointing and concerning.Ive dealt with many consignments just never one like this that withholds money after sale.Manager at dealer has not contacted me back or have explained in any type of way.If I owed money to them for this period of time I know there is no way they would be this patient with me .

  

  Business Response

  Date: 03/07/2025

  Hi *****,

  We are sorry to hear that you were not fully satisfied with your consignment experience. It is our understanding that our sales manager with the dealership went above and beyond, including responding to your calls and emails outside of business hours and on his days off to ensure that you were fully informed about the status of your consignment. I reviewed the details regarding the consignment sale of your RV and found the following:

  We received a verbal commitment from the buyer on 2/5/2025. The buyer initially intended to finance the purchase, which required the usual paperwork for a financing transaction. Since the financing terms available were not to the buyer's liking, the buyer elected to pay by check. We received that check on 2/27/2025 and promptly deposited it. However, due to the dollar amount, it was subject to a bank hold prior to the funds becoming available. We can confirm that the check for the proceeds of your consignment sale was issued and mailed today, 3/7/2025. We expect that you will receive it sometime next week, although the specified timeframe is ***** days from the date the check is issued.

  If you have additional questions or concerns regarding this issue, please feel free to reach out to *********************************************************.

  Sincerely,

  **** *********

  ****** ** Customer Care

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 08/23/2024 I mailed letters to ****** requesting the extended services be canceled. On 10/09/2024 I received an email from ***** that they were sending ****** a check for $511.05 and from there the dealer (******) would be sending the check to ************. On 10/23/2024 after no response from ****** I reached out to the vendors directly. On 11/25/2024 ************ received a check for $809 for the *** cancelation. At that time I also called ****** to inquire about the other services that were to be canceled. I spoke with ****** at ****** and he was going to do some investigation and get back to me. On 11/26 I called back and ****** did not yet have an update. On 12/6/2024 I received a voicemail from ****** at ****** that the check would be sent to ************ and should be resolved within a couple of weeks. On 01/13/2025 I called ****** and was informed that ****** was no longer at that location. ****** at ****** took a message and would have someone call me back. On 01/13/2025 I reached out to Axiom to inquire when check was cashed by ****** and Axiom indicated it was cashed 12/19/2024 by the dealer. 01/16/2025 I called ****** back as I had not received a call back, left another message. 01/22/2025 I called ****** again and left another message. 01/27/2025 - I called ****** back and spoke with ****. **** stated that he was going to do some further investigation and call me back. 01/27/2025 - **** from ****** called me back and stated that the checks for gap at $669.28 and for roadside assistance at $511.05 would be cut and sent to ************ on 01/27/2025. 02/17/2025 - Called ****** and spoke with **** as ************ has not received the checks yet. **** indicated that they were to be cut and he would follow up on their status. No further updates have been received since 02/17/2025.

  Customer Answer

  Date: 04/10/2025

  I was finally able to get a contact with the District Manager at Bishs. The refund was received last Friday 04/04 and this issue is now resolved.
  
  Thanks you!
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Bishs ** regarding the purchase of a defective ** and the dealership's failure to provide proper repairs and warranty support. The dealerships deceptive business practices have left me with a completely inoperable vehicle that I have never been able to use.Background of Purchase and Initial Issues:On July 8, 2024, I purchased a Newmar Bay Star ** from Bishs ** for $186,000. Repeated Failed Repairs and Lack of Support:Over the next month, Bishs ** retrieved the ** from my residence twice to attempt repairs, yet the same problems persisted. Months later, the awning, front door, and interior siding all failed again.Despite these ongoing issues, the vehicle has never been used.Current Situation:As of February 27, 2025, my ** remains completely inoperable. I have been told that the only option is to have it towed 200 miles to a **** dealership in ********, ******, which is an unreasonable burden for a brand-new, unused **.I purchased the top-tier warranty package from Bishs **, yet I was never informed that it did not cover chassis or engine-related issues. Had I been properly informed, I would have reconsidered my purchase. Bishs ** has refused to take responsibility for their misrepresentation of the Deceptive sales practices Misrepresenting the condition of the ** and failing to disclose limitations in the warranty coverage.Failure to honor warranty obligations Repeatedly returning the vehicle without properly completing necessary repairs.Selling a defective product Selling an ** with ongoing, unresolved defects, rendering it inoperable.Fully repair my ** at no additional cost, including the engine issue, or Provide a full refund due to their failure to deliver a functional vehicle.Please let me know if additional information or documentation is needed. I appreciate your time and consideration in reviewing my complaint.

  

  Business Response

  Date: 03/07/2025

  Hi ***,

  We are sorry to hear that you are having ongoing issues with your **, and that certain issues have required multiple service visits without a full resolution.

  With regard to the concerns with the chassis portion of your **, we are not an authorized service center for your chassis. We are fully equipped to provide service for the living space of your **, but chassis work needs to be performed by an authorized service center. The nearest location able to service your unit due to its size is ************** Truck Sales, who may be reached by phone at **************. I called Northside and **** Roadside assistance myself to get an update on the status of your ** on 2/28/2025. At that time, I was informed that **** Roadside Assistance had a technician on site working to get your ** towed to Northside for service. If this is inaccurate or if you have additional information to provide since the date of my inquiry, please feel free to reach out to me at ************************************ We are sorry that you feel this is an unreasonable burden. However, the ** is being towed by ****, not by you, which relieves you of the burden of towing it yourself or engaging another service to do so on your behalf. While we understand that any service needs represent an inconvenience at the least, this is the most convenient service option available for your chassis concern.

  With regard to the awning, front door and interior siding concerns, we are happy to provide additional service once the ** is available for us to service.

  We have not misrepresented the condition of the ** or your warranty coverage as you have stated. Like all retail goods, **s are subject to breakage and other failures. The purpose of your warranty coverage is to provide cost relief for these types of repairs, and we are happy to provide service in connection with your warranties now and in the future. No warranty covers every possible breakage or failure and we are happy to provide you with copies of your paperwork should you require it so that you may review the exclusions in their entirety. We understand that it is frustrating when your ** is not functioning properly and are committed to helping you resolve these concerns as quickly as possible.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 23000265
  
  I am rejecting this response because the dealerships response is exactly why I filed the complaint. Bishs sold me the vehicle for $186,000 and gladly accepted those funds but will not support their customer post sale. As you can see, there response for the 3rd time to me is bring it back, which is 80 miles each way, and we will fix. I believe this vehicle falls within ******'s lemon law since they have tried to repair the same items several times with no results.

  In addition, I just received a report on the engine failure and the air filter was saturated with oil causing the problem. I believe it is Bishs responsibility as a selling agent that they completely go through any vehicle they sell and make sure all items are operational. It is obvious that the engine issue was created prior to my purchase and they vehicle was not fully inspected as their pre-delivery checkoff sheet states and is signed by a Bishs representative. The dealership in ******** that Bishs refers to have now found additional error codes, not related to the engine, and wants to charge me $595 to conduct an inspection.

  In summary, this vehicle has only ***** miles on it, only 80 from me, but the faulty equipment list is large and continuing to grow.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/28/2025

  Hi ***,

  As you know, since our last communication via BBB, your ** was towed to ****************** where your chassis concern was repaired. To ensure a positive customer experience for you, we paid the bill for this repair as a courtesy to you. We will work with **** and ****** on securing warranty reimbursement for that expenditure if possible. We hope this action to speed up the process and eliminate additional legwork for you provides reassurance that we are committed to providing a positive customer experience.

  My response to your previous message did not indicate that you needed to bring the ** back to us. I stated that we would repair it when we had the opportunity to do so. At significant personal inconvenience and corporate expense, our Newmar representative travelled to ******** to pick up your ** and transported it to our ****** ** location in *************, OR so that we are able to provide comprehensive repair services. Once the repairs we have discussed with you are complete, we will deliver the ** to you at your home. ****** ** is not obligated in any way to provide mobile repair or transport services for your repair needs. However, we have provided mobile and transport services at our own expense on several occasions to ensure good post-purchase support to you. We hope that our goodwill gestures in this case are appreciated as such.

  We are happy to continue to support you if additional repair needs arise. However, we firmly reject your assertion that these concerns fall under Oregon's Lemon Law provisions. The awning repairs have required different fixes on all three occasions that we have seen your ** for this concern, one of which was a simple battery replacement in the Bluetooth module. While we recognize that repairs are frustrating, it does not indicate poor repair quality by our dealership and instead indicates an unfortunate sequence of unrelated issues. Furthermore, the check engine light that prompted your chassis concern was repaired by replacing the fuel cap, which was inexplicably missing the O-ring seal. This is an important component and must remain in good working order, but it hardly indicates major engine failure or other serious defects. We do perform a pre-delivery inspection (PDI) on each unit we sell, and we do our best to identify and repair significant concerns at that time. However, we are not an authorized chassis repair center as I have discussed with you in previous communications. Our inspections focus on the living facilities of the **s we sell as that is our area of expertise. The servicing, repair and warranty for chassis-related concerns necessarily lie with the chassis manufacturer, (****, in this case,) and its associated service centers.

  We sincerely hope that you are fully satisfied with our efforts to assist you with your current concerns, and we look forward to delivering your ** back to you following the completion of the current repairs.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

   

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23000265
  
  I am rejecting this response because:

  The repair process is still ongoing so I do not know what the end result is until everything has been completed and I receive the vehicle back. Myself and *** ******* have been in contact about the process. I am currently comfortable with ****** communication. I do disagree with portions of the response but will only address them in other manners if and when needed.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/07/2025

  Dear *****,
  
  Thank you for sharing your feedback and bringing your concerns to our attention. We genuinely regret that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any frustration or inconvenience youve encountered throughout this process.
  
  We fully understand that delays and service issues can be incredibly disappointing, especially after multiple attempts to resolve them. As part of our commitment to transparency, we informed you about the necessary repairs during the time of your trade-in, including the furnace board replacement, and offered to delay the trade agreement until all repairs were completed. We understand that you chose to proceed with the purchase, trusting we would finalize the repairs promptly after the transaction.
  
  Upon reviewing the situation, we acknowledge that communication regarding the status of your ** did not meet your expectations. We sincerely apologize for any lack of timely follow-up, and we appreciate your patience. While parts for the repairs took some time to arrive, we worked diligently to address the issues as soon as the parts were in, and we held the unit an additional week to accommodate you with being out of town.
  
  After about a month, we made the decision to deliver the ** to you at no additional cost, and we hope it is now functioning as expected. We understand how frustrating these delays can be, and we are committed to improving our processes to ensure a smoother experience for all our customers moving forward.
  
  If there is anything further we can do to assist you, please dont hesitate to reach out. We truly value your business and are here to support you.
  
  Thank you again for your understanding and for giving us the opportunity to address this matter.
  
  
  Sincerely,
  ***************** Team
  ******************** **

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23000265
  
  I am rejecting this response because the last communication was to *****, not me so I am confused by the response.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/24/2025

  Hi ***,

  I apologize for the confusion with the previous response. I was out of the office and a co-worker responded to your BBB complaint with our information for another customer. Please disregard that message.

  I spoke with *** ******* from our ************* store regarding your situation. Please correct me if I misunderstood, but it sounds like repairs are complete and the experience between you and *** ******* was positive. I'm very happy to hear that *** provided you with excellent service and resolved your repair concerns.

  By all means feel free to reach out if you require further assistance.

  Sincerely,

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024 Complete fraudulent salesmen at this location We have lost 10's of thousands in losses for our business Risked injury Financial impact Lost contracts Constant stress

  

  Business Response

  Date: 02/26/2025

  Hi *****,

  As you are aware, we have communicated via phone regarding your unit. We agreed that you would take it to a certified diesel mechanic for service and that I would cover the cost of all diagnostic work, and we would consider providing compensation for repairs as well. We will reach out to Modern Auto to discover if diagnostics have been completed and to provide payment for diagnostic services.

  You have sent me dozens of emails with receipt attachments, in many cases without explanation. We are currently placing these expenses and associated documentation in order and working to make a determination on what compensation, if any, we can provide.

  I understand that you are anxious to hear from us and are looking for a speedy resolution. Please know that we are attending to your concerns as quickly as we are able and will reach out to you with more details once we are able to fully assess the documentation you provided.

  Sincerely,

   

  **** *********

  ****** **

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, My goal is to definitely work this out internally with ****** ** and I definitely hope that that is possible. The fraud that has been committed not only has hurt our business. we are in danger of losing it so your prompt consideration would be appreciated.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel an extended warranties for a month now. Ive called 5-7 or 10 times and emailed them. Once I got the finance manager to respond who said they would take care of it. I officially dilles out form on 1/27 or 1/28 and still no contact back or funds received I want my money! It shouldnt. Take this long at all

  

  Business Response

  Date: 03/07/2025

  Hi *******,

  Thank you for letting us know that you are having a problem getting your warranty cancelled. As you are aware, our store manager has already reached out to you and we are gathering the details regarding the cancellation status. We will contact you next week with full details of that status and actions that need to be taken, if any. We apologize for the delays you have experienced and we are committed to assisting you in resolving this issue in a timely manner.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22967289
  
  I am rejecting this response because:

  I still do not have $1383.** from a gap refund.   I continually get told we will handle it then. Week or two goes by and I still dont have my money 

  its Almost 7 weeks ago I asked for this canceled  how long legally can you keep my money?   This is completely unprofessional and suspect   
  

  the company continues to hold my refund hostage 

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/28/2025

  Hi *******,

  We are very sorry for the long delay required to provide the refund for your cancelled finance products. 

  We understand that you visited our Center Point-****** location on 3/8/2025 and received your check. If you have ongoing concerns related to this or any other issue, please reach out to *********************************** so we can assist you.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a lemon camper. After driving a brand new Keystone Hideout RV away from the lot, all of the power went out due to an unknown untraceable short. After fixing the problem once, the first time we used it to camp the electrical all failed again with no power to the main part of the unit. After the third time using it, the doors all fell off. After the electrical failures, we did not feel safe in the unit with small children in between us and the electrical short area (fire risk) but they told us it would all be ok and no need to exercise the **** 72 hour return policy. After almost two years the same problems have not been fixed. The salseman **** and the Sales manager/*** **** has told me for 6 months (but really since the day I brought it back after the first electrical failure) they would make it right, get me into a new camper. They have found every way to kick it down the road. After being in the shop 5 months, the wall was being repaired from the doors falling off and puncturing it and the ****** Shop drilled through the side of the unit, damaging the outer part of the unit and now requires metal work to be done to redo the outside of the unit. The salesman kicks it to the sales manager, who kicks it to the service manger, who kicks it to the general manager, who kicks doesn't return phone calls and ignores texts. The sales manager ***** has ignored my texts back all the way back from September. He continues to do so. H*** call, say one thing, then do the other. The camper being a COVID camper is one thing. How **** has handled it is another. Can see why ***** is no longer the **** Will be involving attorney if no resolution by end of the month.

  

  Business Response

  Date: 03/07/2025

  Hi *****,

  After investigating this issue, it appears that you have traded in your 2022 Hideout for a 2025 Grey Wolf with our ********* WY store. If you have additional concerns related to your new RV, please let us know and we will be happy to assist you.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22938422
  
  I am rejecting this response because: After they drug it out for 7 months I was able to work with the sales team and management to make a trade, but now the BRAND NEW TT has several issues and is not in my possession. The management team and shop up there are so disorganized that apparently not only my first camper from ****, but now the replacement is in disrepair. They are allowing brand new campers to obviously be taken in, not inspected for being in working order off the truck from the manufacturer. The slide did not work on the lot before purchase, and just like the first camper, we were assured the camper would be in 100 % working order when we drove up (1 Hour Away) to do the orientation and take possession. After taking off work and waiting in Bishs again all morning the day of pickup/orientation the **** does not work on a brand new 2025 camper! I was told it would be fixed immediately, but they cashed my check over 2 weeks ago and still have not delivered the new unit. So no, this complaint still isn't resolved. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/28/2025

  Hi *****,

  We're sorry to hear that you are still not satisfied with our response to your needs. 

  When we organized the trade from your previous trailer into this new trailer, we informed you that certain repairs were needed and offered to delay the trade agreement until repairs were completed. You declined and chose to move forward with the purchase right away. We disclosed that repairs were needed, so it should not come as a surprise that the ** is not currently in your possession. We are doing all we can to work with the manufacturer to complete the repairs that are needed and we will notify you as soon as the ** is ready for pickup.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22938422
  
  I am rejecting this response because:

   

  It had a slide issue when we saw it on the lot and reluctantly purchased again , hoping **** could would have it together this time. The unit had no other issues at purchase. After cashing my check and having a week to prepare it and make sure it was in working order, when we arrived for orientation to take possession it wasnt ready and even more problems. Was told new sheriff in town on service side, would be delivered, sales would follow up, no big deal. Over a month later once again, still no camper, no follow up. I had to reach out to sales again. **** is a Joke. **** family and an attorney should be involved with the level of incompetence with this branch. How you're still in business is beyond me. Your first salesman even asked me where I learned how to read.  And every time I worry im just that unlucky, I remember your Yelp score of 1.5/5 it's not just us. I knew better than the buy another from you guys.But my wife, who's an optimist, urged me to give you guys a 4th chance. Mistake.
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/17/2025

  Dear *****,
  
  Thank you for sharing your feedback and bringing your concerns to our attention. We genuinely regret that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any frustration or inconvenience youve encountered throughout this process.
  
  We fully understand that delays and service issues can be incredibly disappointing, especially after multiple attempts to resolve them. As part of our commitment to transparency, we informed you about the necessary repairs during the time of your trade-in, including the furnace board replacement, and offered to delay the trade agreement until all repairs were completed. We understand that you chose to proceed with the purchase, trusting we would finalize the repairs promptly after the transaction.
  
  Upon reviewing the situation, we acknowledge that communication regarding the status of your ** did not meet your expectations. We sincerely apologize for any lack of timely follow-up, and we appreciate your patience. While parts for the repairs took some time to arrive, we worked diligently to address the issues as soon as the parts were in, and we held the unit an additional week to accommodate you with being out of town.
  
  After about a month, we made the decision to deliver the ** to you at no additional cost, and we hope it is now functioning as expected. We understand how frustrating these delays can be, and we are committed to improving our processes to ensure a smoother experience for all our customers moving forward.
  
  If there is anything further we can do to assist you, please dont hesitate to reach out. We truly value your business and are here to support you.
  
  Thank you again for your understanding and for giving us the opportunity to address this matter.
  
  
  Sincerely,
  The ************* Team
  ******************** **

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This can be closed they resolved the issue today 

  Customer Answer

  Date: 12/16/2024

  We purchased a 5th Wheel camper from Bishs in *******, ** on 06/29/24. The purchase process was fairly seamless, and we were pleased with the camper. Out issue arose with trying to register our camper. It is now 12/16/24, and the correct paperwork still has not been sent to the correct county. I have spent numerous hours trying to resolve this issue, with no success. Multiple trips to 2 different counties to try to register the camper have proven fruitless.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ** of Kalispell has failed to honor their warranty during the warranty period. We bought a new Arctic Fox truck camper in May of this year from ****** **. After approximately five months of use, we found that one of the **** stand housings wrapped, making it difficult to extend the **** stand legs. We contacted ******* and submitted a warranty claim. It was denied! We contacted Bishs RV for help. Surprisingly, ****** (Service Manager) told us to connect the manufacturer (*************************) of the Jacks (Deflect!). We didnt buy the camper from ******* and believe the retailer should honor their warranty rather than deflect to a component supplier. We then contacted ****** (General Manager) for help. He contacted *******, but ultimately refused our request, citing Lipprt's (******** manufacturer) claim that the Jacks cannot warp (apparently, they are made of Kryptonite). We disputed this assumption in detail. Characteristically, we are still waiting for a response.

  

  Business Response

  Date: 12/11/2024

  Hi ***********,

  
  We appreciate your frustration that the warranty claim for your **** ***** was denied by the manufacturer. It is never enjoyable to face unexpected out of pocket expenses. However, as we have discussed previously, the manufacturers assessment of the damage to your **** indicates that the problem was caused by external force rather than a result of a manufacturing defect.After discussing the issue with our own technicians, we must agree with the manufacturers assessment.

  
  Complete analysis of the part in question is made more difficult since we do not have the defective part available for observation. We did not perform the replacement of this **** for you and were not able to examine the damage ourselves. If the service center you used for this repair has a different opinion, we welcome you to share their assessment with us and/or with the manufacturer. Perhaps their direct experience with this repair will allow them to provide insight that may prove helpful.

  
  We have spoken with our representatives from the Kalispell store and we under***** that you have discussed your opinion of the cause of **** ***** malfunction through a variety of methods including email, which our general manager shared with us. He was not aware you were expecting a follow-up response to your latest email to him. Please accept this response as our reply to your latest email inquiry.
  We regret that we are unable to provide compensation for this repair which was performed at another service center.

  
  Sincerely,
  
  Bishs RV

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22668395
  
  I am rejecting this response because: Bishs RV response to my complaint is devoid of facts, investigation,and reasoning of any kind. They are simply accepting the response of the component manufacturer 'the **** stands cannot warp' without any analysis or situational awareness pure conjecture! No one at Bishs RV has requested details of the event or conducted any analysis of the defective component.
  The repair work was performed by a Bishfix (Bishs RV warranty service center) recommended repair facility ************ in **************,**. Based on Bishs response, no contact has been made with this facility to discuss. Also, I have the **** **** and have offered it to the General Manager for analysis they had no interest in doing so. A cursory view would reveal no external damage, which I have stated.
  The **** stand housings can warp, and did in our case. The fact that Bishs RV is unwilling to perform any analysis, standing by the conjectureof the manufacturer, leaves only my analysis: The **** housing deformed under the weight of a fully ladened camper with fully extended ****s (necessary to load the camper on the truck) due to a metallurgical anomaly present in one of the **** stand housings. We did not damage or misuse the camper in any way. The fact that only one of the housings bent support this assessment.  
  I am asking Bishs RV do the right thing and stand behind their product.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had our ** to ****** ** in ******* NE several times for warranty work and was always told it was completed. When we received the ** from ***** there was a list of warranty items that needed to be done dated 6 months before we purchased the **. We were not told of this when we purchased the **, we found the list in the paperwork. ****** in ******* really didn't want to do the work since we did not purchase the ** from them, even though we purchased it from a **** dealer. The first several months we had the ** the only place we took it was to the dealer for work. Most of the warranty work is still not completed and when we found this out, we tried to call the dealership several times and no one would answer our calls. The rear bunk is still not working right, Fender ***** are damaged and falling off, black tank gauge still not working, wrong TV remote, dimmer k*** doesn't work, no electricity to plug ins by TV or chairs, refrigerator will not go to manual mode (which has been worked on several times), screws in backseat need replaced, the threads are stripped, door handle on inside back door still broken, cannot adjust heater from gas to electric like we were told we could, when they repaired the cabinet by the trash can they drove the s**** all the way out the front of the panel. We have stopped at the dealership when they wouldn't answer the phone and talked to the shop manager, and he always said we will call you when we can get you in. We never get a call back! We have been patient since they were under construction and busy, but I think we have waited long enough. We have only got to take the camper out once and had to deal with all these problems. All we want is for them to fix the items that should never have been broken with a brand-new **. We have sent a written complaint form to the BBB *************** several weeks ago and have no response yet.

  

  Business Response

  Date: 12/04/2024

  Dear *****,

  We are sorry to hear that you are experiencing difficulties with your RV. We see that you currently have a repair order open with our Kearney, NE store, and we feel it may be helpful to review the information we have from the current repair order as well as the prior repair needs that you referenced in your complaint.

  We found record of the six items that needed repair which you referenced in your complaint and were noted by our Meridian, ID store. The six items are: 1) a missing rear bunk motor switch, 2) a missing driver's side rear rim cap, 3) damage to the fender well on the passenger side, 4) the black tank volume was reading 2/3 full when it was completely full, 5) a missing TV remote, and 6) the dimmer k*** was not working. We understand that the TV remote was provided to you and was programmed by our Kearney, NE store. We also understand that the problem with the black tank gauge was corrected by securing a loose wire. 

  The current repair order with our Kearney, NE store, #*****, has a number of issues noted. One of those may be related to the prior damage noted. This is item #4 for the TV remote issue which was corrected by correctly programming the remote which we had provided to you. The other items noted on this repair order include: AC loud (which has been corrected by cutting out a flapping piece of foil), heat issue (which was measured and we found no problem; but it was noted that the heater only works on propane, not electric), fuel pump (we are ordering a new control board), outlets (which was corrected by resetting the **** outlet in the bathroom), screws missing (our technician replaced the missing screws), refrigerator (which needs a new control board), interior back door (needs a new handle ordered and installed), backseats needs screws (screws were loose, not missing; we corrected this by adding correct size nuts), battery not charging (we tested this and found no issue; the battery is charging correctly), and fender (just needs to be resecured).

  We are happy to help you get these items repaired. However, we are confused by your statement that you had taken your unit to the dealer for service for issues which have not been corrected. To our knowledge, we have only seen your unit for a generator installation since you purchased it from the ********, ID dealership until this most recent repair order which was opened on November 22, 2024. Since this repair order was opened just over two years after your purchase, the warranty for your unit has expired and repair for these items will be at your cost.

  If you feel there is additional information that would be relevant to your concern, we are happy to review that with you. In the meantime, we are happy to continue to work on your unit to provide full resolution of your concerns, but these items will not be covered by warranty.

  Sincerely,

   

  ****** ** of Kearney, NE

  Customer Answer

  Date: 12/13/2024

  We just received a message that our camper is ready to pick up, but there is a $1000.00 bill due on it.  This was to be warranty work.  Can you please check into this for us

   

  Thank you

  ***** ********

  

  Business Response

  Date: 01/08/2025

  Dear *****,

  We regret any misunderstanding regarding your current repair order. As we had noted in our previous reply to you, your unit has been out of warranty for nearly a year. Typically, repair costs incurred after the expiration of your warranty are your responsibility. However, we spoke about this issue and negotiated a price reduction for your services because of the inconvenience to you during this repair process. Out of the total bill of $1,019.69, you will be responsible for $300.00 and ****** ** will cover the remaining cost as a courtesy to you.

  We have your RV ready for pickup. Please visit our store at your earliest convenience to finalize your pickup. We look forward to assisting you.

  Sincerely,

  ****** ** of Kearney, **

  Customer Answer

  Date: 01/13/2025

   
  

  We can close the case. They have guaranteed us that everything is repaired and everything works like it is supposed to.  Thank you for your help.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th, 2024, I purchased a camper from ****** ** in *************, **. The dealership knew I am working on a long-term project in ******** Mi and would not be returning to my home in ******* anytime in the near future. The dealership financed my tag and registration for my home state (*******) in with the purchase of the camper and assured me they would take care of tagging and registration. I provided the phone number and address to my local tagging office in ******* at the time of purchasing the camper. Approximately, on October 7th, I received a phone call from the dealerships tagging office explaining they were having problems dealing with the tagging office in ************* and they were going to mail me some paperwork for the tag. I explained that they were dealing with the wrong office, so I provided the local office information again (**************, **). I also explained that I was staying in ***************, ** and I would not be returning home in the foreseeable future since I am working in **, and it is a 13-hour ride home. Approximately, a couple of weeks later I received an email asking me to fill out a power of attorney for the tag. I filled out the document and sent it back. The follow up email said she needed a name of someone to send the tagging paperwork to so they could go get the tag. I explained again that there was no one in Al I could send the tag paperwork to and I didn't understand what the issue was since I have purchased vehicles out of state without having any issues. That was the last time I received any communication from ****** **. I have sent several text messages and emails without any response.

  

  Business Response

  Date: 11/19/2024

  Hi *****,

  Thank you for reaching out and providing us the opportunity to resolve your concern. We are sorry to hear that this has been such a headache for you, especially given your travel needs.

  We are working with our titling team to determine the current status of this situation and will reach out to you directly with an update and next steps before the end of the week. We hope to resolve this concern for you quickly and with as minimal disruption to your schedule as possible.

  Sincerely,

  ****** ** of *************, **

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22544214
  
  I am rejecting this response because:
    The last email from the dealership directed me to deal with general manager since the title department could not do anything further to tag my camper. Additionally, the dealership wants me to appoint someone to go to the Alabama tag office to get my tag for me. I have repeatedly told the dealership that I do not have any family in ******* since my wife is here with me in ******** and we have one vehicle.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/04/2024

  Hi *****,

  I have been working to determine a resolution to your concern, and I believe we have one. A representative from ****** **, ******, will be traveling to the Alabama DMV on December 23, 2024, and will complete the titling paperwork at that time. We have been in contact with the *********** and they have assured us that they will be able to resolve the issue with us in-person.

  Once again, we apologize for the delay. Most states allow us to complete titling paperwork via online or postal mail methods. Unfortunately, Alabama requires an in-person process that our sales representative was not aware of at the time of sale. We have put processes in place to ensure that we do not provide inaccurate information regarding out-of-state titling in the future.

  Please feel free to reach out to us directly to resolve any additional concerns.

  Sincerely,

   

  **** *********

  ****** **

  Customer Care Director

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, I would prefer not to close out my case until I have the tag and registration for my camper to prevent opening another claim.
  
  Sincerely,
  
  ***** ********