Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  5376 Hutton Dr Urbana, IA 52345-9068

• 

  Bish's RV, Inc.

  115 East 1st Street Kearney, NE 68847

• 

  Bish's RV, Inc.

  8910 Burge Ave North Chesterfield, VA 23237-2962

• 

  Bish's RV, Inc.

  2621 Granite Peak Dr Cheyenne, WY 82007-3801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 5th, 2025 2:00 AM a charge of $199 was made against my credit card. When I purchased my RV from ****** **, I was given a one year free of "****** ** repair". I told ****** ** not want to extend beyond one year because it was not worth the money, but they charged me anyway without my authorization. I want a refund of $199.

  

  Business Response

  Date: 07/25/2025

  Dear Mr. ******************* you for bringing this to our attention, we sincerely apologize for the frustration this charge has caused.
  
  We understand that you did not wish to continue with a second year of your ***** membership, and that you had communicated that. It appears your card was inadvertently charged due to having payment information on file, and we're truly sorry.
  
  We will be issuing you a full refund. One of our team members will be reaching out shortly to ensure everything is taken care of to your satisfaction.
  
  We appreciate your patience and the opportunity to make this right. Please don't hesitate to reach out if there's anything more we can do to support you.
  
  
  Kind regards,

  **** ******

  Customer Care Administrator

  ****** **

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Liquid propane hose was crushed by spare **** during manufacture / assembly process,filed a warranty claim and they would not cover it. this is a fire / safety hazard. I will repair it on my own, to make the ** safe to use.

  

  Business Response

  Date: 07/23/2025

  Thank you for bringing this concern to our attention. I have responded to the customer directly via email (pasted below), requesting documentation to support the claimed reimbursement amount of $900. While we can confirm the propane hose damage through site visit photos, we currently have no receipts or itemized breakdown to validate the cost. Once that information is provided, we will promptly re-evaluate the claim for possible reimbursement.
  ***** **********
  ******************************start="636" data-end="639"> Bishs RV

   

   

  Dear, Mr. ************************* My name is ***** **********, and I am the ************* Manager at ******************** RV. Im reaching out in response to the Better Business Bureau complaint you submitted regarding your request for reimbursement in the amount of $900 related to damage to your liquid propane hose.
  We have reviewed the site call photos and can confirm that the hose was damaged. We understand and take seriously the potential safety concern this presents, and we appreciate your initiative in addressing the issue promptly to ensure your RV was safe to use.
  At this time, however, we do not have any documentation to support the reimbursement amount you are requesting. In order to properly evaluate and consider your claim, we kindly ask that you provide the following:
  A copy of the repair invoice or receipt
  An itemized breakdown of the parts and labor
  Any additional documentation that confirms the costs incurred
  Once this information is received, we will promptly re-review your request and determine what reimbursement, if any, may be appropriate based on the facts and documentation provided.
  Thank you again for bringing this matter to our attention.We are committed to working with you toward a fair resolution and appreciate your patience and cooperation.
  
  
  Sincerely,
  
  
  ***** **********
  Customer care manager
  ******************** RV
  ********************************************************
  ph. ************

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used fifth wheel trailer on Memorial Day 2025 from ****** ** in ********, **. There were several items that required attention such as the grey water tank needed to be replaced with a new one. Roof coating was promised to be applied. A new battery was promised to be installed. I was told that detailers go through every unit before delivery to clean and repair any issues. A delivery date of June 9, 2025 was promised. That did not occur. The trailer was delivered days later with nothing done and without any explanation as to why not. Subsequently ****** picked the trailer back up on June 16th to make corrections. Upon speaking with a manager "******" he refused the repairs as previously promised. This is unfair, unscrupulous and unacceptable. They need to honor their verbal promises made during our sales process.

  

  Business Response

  Date: 07/10/2025

  I wanted to follow up regarding Mr. ******** concerns. Im pleased to share that the requested repairs to his RV have now been completed. Ive personally spoken with Mr. ******** addressed a few remaining questions, and made sure he is fully satisfied with the outcome.

  We truly appreciate his patience throughout the process and are grateful we had the opportunity to make things right.

  Please let me know if you need anything further from my end.

  Sincerely,
  ***** **********
  Customer Care
  ******************** RV

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Service Center located in **************** did not finish repairs to my trailer as per service agreement. Late December 2024, I scheduled repair services with ****** ** to fix the heater unit, On January 1, 2025, ********** *************** ****** informed me that the unit was in the shop and diagnostics were progressing. On March 1, Ms. ****** emailed me the unit was ready for pickup. On March 10, I picked up the unit and towed it to my home located in ******** ******* 200 miles away. On March 13, I entered the trailer and noticed the hater unit was in the middle of the floor and parts were sitting on the counter. I immediately informed Ms. ****** that the repair was not complete. I requested that they send a service technician to my location to finish the repair. On March 25, Ms. ****** sent an email to me asking me to bring the trailer back to the shop.. I explained that that solution was not acceptable since it would involve towing the trailer 200 miles each way. Through no fault f my own, I would incur costs including , fuel, wear and tear on 2 vehicles, my time, lodging meals etc. She replied saying she understood and would update her manager. She also said we could have a technician sent to my location to repair the unit on a Sunday. On May 8, Ms. ****** sent another email saying that her service manager is set on me bringing the unit back to the ******** location to finish the job. This is unacceptable to me. I escalated the issue to ****** corporate Office located in ***********. The customer relations manager (Izzy) spoke to me on the phone and promised to resolve the issue in a way that would not cost me money or time. She promised to close the loop with me the same day or the next day at the latest.. That was 2 weeks ago. I called her number last Monday and no one returned my call.

  

  Business Response

  Date: 07/14/2025

  Apologies for the delay in getting back to you. I spoke with ****** ****** this morning, and we are actively working on locating a mobile technician to go to his home and take care of the furnace issue.

  Thank you for bringing this to our attention and for your patience.

  Were committed to helping Mr. ****** and ensuring his concerns are resolved.

  Best regards,

  ***** **********

  Customer Care Manager

  ******************** RV

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took a $500 deposit to hold a unit until we could get financing worked out and when the deal did not go through they failed to refund my money.

  

  Business Response

  Date: 06/30/2025

  Dear Mr. ******************** you for bringing this situation to our attention. We're sorry to hear about your frustration with the refund process, and we truly apologize for any inconvenience this has caused you.
  
  We understand how important timely and clear communication is, specially when it comes to financial matters. After reviewing your file, we can confirm that the $500 deposit was processed for reimbursement, and a refund check (Check #***) was issued and mailed on June 4, 2025.
  
  If you have not yet received the check or have any issues with it, please don't hesitate to reach out to our ************************ at *********************************** so we can further assist you.
  
  We appreciate your patience throughout this process and your consideration of ****** **. Should you have any future RV needs, we'd welcome the opportunity to serve you better.
  
  
  Best regards,
  
  The ****** ** ************* Team

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought in camper Monday, May 19 with need to fix self-leveling, check toilet connections, repair corner slats, etc. Heard nothing from Bishs, finally we called Thursday, May 22. No one answered in service ***** No one answered main number. Finally tried parts **** and someone answered. They found service manager who gave no update or made any attempt to see if our camper was even being worked on. Said service just waits until one camper is done, then moves in the next camper to the shop. We have no idea if our camper has even been looked at yet. This is not the first issue we have had had with trying to get anything done by Bishs in *******. No communication to customer. Vague if any answer. Very disappointing.

  

  Business Response

  Date: 06/30/2025

  Dear Mr. ************************ you for taking the time to share your feedback. We truly regret that your recent service experience at our ******* location left you feeling frustrated and unheard. Please know that this is not the level of communication or service we aim to provide for our customers.
  
  
  Your unit was dropped off on May 16, 2025, and our standard process is to begin diagnostics the same day when possible, then proceed with repairs as soon as parts and technician availability allow. While we believe the repairs were completed in a timely manner, we recognize that there were communication gaps. We sincerely apologize for any stress or inconvenience this may have caused.
  
  
  All requested concerns, including the self-leveling system, toilet connections, and corner slats, have been addressed. A message was sent to you on June 4, 2025 with an update, and we appreciate the response you gave on June 5th. The unit has since been picked up, and there should be no outstanding issues at this time.
  
  
  We understand that you've experienced prior challenges with our service team, and we genuinely regret that we haven't been able to provide a consistently positive experience. Your feedback is being taken seriously, and we're continuing to evaluate how we can better meet our customers' expectations. Especially when it comes to communication.
  
  
  If there's anything further we can do to assist you, we encourage you to reach out to our ************* Team directly at ************************************ We do value your business and hope to have the opportunity to restore your confidence in our service.
  
  
  
  
  Kind regards,
  
  
  The ****** ** ************* Team

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation, Defective "New" RV, Damage During Repair, Unlawful Title Withholding by ****** ** *********.****** ** ********* sold "NEW" 2024 ******************** (purchased 3/3/25) with an undisclosed pre-sale "improper fix" (used motor/spliced wire) they later ADMITTED IN WRITING was their own pre-sale work (mfg also unaware). This defect caused immediate major slide failure, stranding my family.Returned RV 3/8/25; received appalling service: no repair timeline, staff blamed my "attitude" for their crisis, one threatened police over us donating food. Forced 1000+ mile trip to **. Their "fix" days later forced another 2000+ mile trip for retrieval, resulted in NEW damage (hole in wall, butchered seals), & slide still struggled. ~$300 emergency repair for their initial defect remains ***************** sided with us in down payment dispute due to this blatant misrepresentation. In retaliation, ****** ** now UNLAWFULLY WITHHOLDS THE TITLE/MCO. Their **************** Director confirmed IN WRITING they demand repayment of the **** chargeback (already decided in my favor!) before releasing title OR our $300 repair refund. My formal demand for title (deadline 5 PM CT, 5/21/25) was COMPLETELY IGNORED.RV is unusable (loan payments current); pre-paid family vacation (booked 5/25) now lost. Roof shows major defects too. This dealership exploits the under-regulated RV industry. Their actions are unethical & caused immense hardship (I'm a disabled combat vet).

  

  Business Response

  Date: 05/22/2025

  Hi *****,
  

  I want to acknowledge that our service center did make an error in a repair performed on your ** prior to pickup. We take full responsibility for that mistake. As youve noted, we offered to reimburse the approximately $300 emergency road repair, completed the correct repair, and offered to cover the cost of transporting your ** back to you via a third-party servicean offer which you declined. I also offered compensation for the fuel expenses you incurred when picking up the *** Some of the additional defects you mention in your review have not been presented to us before this complaint. We are happy to investigate any repair needs you have together with you and work with the manufacturer for warranty coverage and to coordinate parts orders and repairs.
  
  We understand and regret the inconvenience this situation has caused. However, I do need to clarify several points that have been misrepresented. Despite our efforts to resolve the situation amicably and responsibly, your interactions with our staff at the dealership were disruptive and involved aggressive language. This behavior created a difficult environment for both staff and customers. Additionally, your decision to bring bags of groceries into the showroom and place them on our counter appeared intended to provoke a scene and disrupt operations. For this reason, you were asked to leave the premises.
  
  After taking delivery of the ** following the correct repair, you initiated a chargeback for your approximately $3,300 down payment. As outlined in your purchase agreement, the trailer cannot be titled or registered until payment is made in full. Additionally, because of the chargeback, we have delayed issuing reimbursement for the emergency road repair while this matter is under review. Your card company ruled in your favor because they did not have adequate proof that the trailer was in your possession. As you are well aware, you have the trailer in your possession, and you have indicated your wish to retain it. Proof of that fact, if it becomes necessary on a legal plane, is easily provided. If you wish to keep the trailer, you must pay the down payment as outlined in your purchase agreement. If you no longer wish to keep the trailer, you are welcome to return it, promptly, and in good condition. If you would like to retain it, the down payment will need to be reinstated. You have my direct contact information, and I remain available to work with you toward a resolution.
  
  Lastly, I want to address your public suggestion that this situation stems from bias against veterans. Bishs ** is proud to support the military community; many of our employees, including myself, are veterans or currently serve. We take such accusations seriously and do not believe they reflect the facts of this situation.
  
  We remain open to resolving this matter fairly and respectfully.
  
  Sincerely,
  
  **** *********
  Customer Care Director
  ******************** **

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started with the parts department. We made a conscious decision to support a local brick-and-mortar business instead of ordering online. We checked part numbers and prices, and everything seemed in order. But they ordered the wrong part. We specifically requested the control module, and they sent us a touchpad screen instead.Even though we recognized the mistake before opening the box, they refused to accept a return. The manager was absolutely no helpcompletely unprofessional and lacking even basic customer service skills. He even told my husband he's had to write off tens of thousands of dollars in parts, yet he wouldnt lift a finger to help us in any capacity. It makes no sense. Completely asinine. The parts *** even told me they sell that part all the time because it commonly failsso why not work with us to make it right? The part is in the original packaging they sent us & has not been installed.We run a small, family-owned business ourselves and have written off far more expensive issues (that we had no ability to sell a part to recoup) to keep customers happy. Its good customer service. For a larger company like this to be so unwilling to do anything is just wrong. To top it off, we later found the same part selling on **** for $300 less than what we were charged.And if you're considering buying a trailer from themjust dont. We walked through multiple brand-new trailers on their lot and found mouse droppings all over the floors. Everywhere. It was disgusting and unacceptable.

  

  Business Response

  Date: 06/12/2025

  Dear *******,
  
  
  Thank you for sharing your experience. We're genuinely sorry to hear how disappointing this situation has been, especially given your background and commitment to supporting a local business like ours.
  
  When you visited our dealership, our parts team worked with you to confirm the part by reviewing the item and part number together at the counter. Based on that confirmation, the part was ordered at your request.
  
  As noted in our posted policy, special order parts are non-returnable due to vendor restrictions. However, despite this, our team has continued working to explore any options available to help make this right. We never want a customer to feel unsupported, and we're sorry this has been your impression.
  
  As of June 10th, 2025, we were able to accept the return of the unused part and have since placed an order for the correct item you needed. We're glad we could move toward a resolution and appreciate your willingness to work with us to get things back on track.
  
  We also want to acknowledge and address your concerns about the trailer cleanliness on our lot. Cleanliness and presentation are priorities to us, and we're actively working with our team to ensure these standards are consistently met.
  
  We value your feedback, your business, and the opportunity to make this right. If there's anything more we can do, please feel free to reach out to us directly at the store or via email at *********************************************************.
  
  
  
  Best Regards,
  
  ****** ** ************* Team

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to Bishs on 3/3/25 requesting assistance to cancel our ************* and we were directed to a website. We followed their instructions and filled out the form, which stated we would be contacted within 2 days. No contact. We called and we were told that they cant help and the website is what we had to complete. We called again and were given an email address to follow up. No response to our request for assistance to cancel. We called another 2 times since then and I was told by the operator that she would review with her manager ***** and call back. No call back. I was refused any contact information for a corporate point of contact, as well. As my last effort, I sent a message through Bishs for the ******** location and the response was to try to sell us an RV. We have gotten no help from Bishs and they are refusing to respond to our request to cancel. The receptionist tried passing us off to the insurance company; however, this must be done with the dealership.

  

  Business Response

  Date: 03/28/2025

  Hi **********,

  Thank you for reaching out to us. We appreciate your feedback on the cancellation process, which clearly has not met your expectations.

  I looked into your cancellation request, and I found that our cancellations department has received your request to cancel the extended service contract and GAP coverage. In order to finalize the cancellation, we will need proof that the loan has been paid off, which can be obtained through your lender. There may be additional documents needed. I have requested that our cancellations team reach out to you as soon as possible to review what is needed and complete the documentation necessary. I apologize for the delay.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 04/07/2025

  I apologize that I didnt respond in a timely matter to the last message. At this time, we have not heard from Boshs to address our issues. 

   

  Thank you,

   

  ********** *****

  

  Business Response

  Date: 04/24/2025

  Hi **********,

  I apologize that this has taken so long to resolve for you.

  I heard back from our finance team today. They have cancelled the *** coverage and the extended service contract and are processing the refund. One of our representatives, Kala, will be reaching out to you today to answer any questions you may have. Please let us know if we can assist you further.

  Sincerely,

  **** *********

  Customer Care Director

  ****** **

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my husband and I bought a travel trailer (10/8/24) to find out we were given a floor model with multiple items broken. There were multiple models in the lot and the sales *** wrote the wrong vin number on our paperwork. Trying to be positive we have tried to work with the service department but the response was non existent. We have been trying for months to have the issues fixed. But now they have to go through warranty. Some of the broken items have been ***laced - FINALLY months later and some issues course havent been resolved. After all our issues we never would have expected this This weekend the fresh water tank fell out of the bottom of the trailer. How does that happen to a brand new trailer we bought in October and have only been able to use 3 times? This new of trailer should not have any problems in the first. Dont risk buying anything from this company. You will constantly have issues and horrible customer service to ***airs issues that should have never happened in the first place.Problems include: -sold floor model - broken table -blown speaker -no keys to bathroom -no matching key - broken rear door lock -***lacement to broken rear door broken -water spills from fresh water tank -sink under shelf broken -no hitch pin -water tank falling out of bottom of the trailer -poor customer service

  

  Business Response

  Date: 04/10/2025

  Dear ******,
  
  Thank you for taking the time to share your concerns. I want to begin by sincerely apologizing for the frustrations and delays you've experienced since purchasing your travel trailer. We understand how disappointing it must be to encounter repeated issues, especially with a unit that is nearly new. Your experience does not reflect the standard of service or product quality we strive to provide, and we appreciate the opportunity to address your concerns.
  
  After reviewing your file and consulting with our service team and the RVFix technician who previously worked with you, Id like to provide a comprehensive update on the current status of your RV and the actions weve taken so far.
  
  At this time, your trailer is at our Meridian dealership where it is actively being serviced. The rear entry door repair has been completed, and we are currently waiting on parts to finalize the repair of the tankless water heater. The concern with the sound bar speaker has been submitted to the manufacturer for warranty review. The broken table was previously repaired, and were now addressing several other items that had not been brought to our attention earlier, including the missing and mismatched keys, the rear door lock, and the sink beneath the shelf. If any of these issues remain unresolved, were more than willing to assist in completing the necessary repairs.
  
  With regard to the fresh water tank falling from the trailer, we understand how concerning and unexpected that must have been. Based on information from our technician, it appears there was a recommendation to install a secondary valve to help manage overflow pressure, with the important note that it would need to be opened during travel or while stationary to allow for proper airflow. This suggestion was made as a workaround to reduce the chance of overflow issues on the road, but its not a modification that would have been installed by the dealership due to liability concerns. Unfortunately, it seems that the valve may not have been left open, which likely led to the tank expanding and detaching from the unit. We have submitted this issue for warranty review, though it may not be covered due to the nature of the modification. Regardless, our team is actively working to repair the damage while your RV is in the shop.
  
  As for the hitch pin, we want to clarify that this is an accessory item and is typically sold separately from the hitch itself.
  
  We recognize that delays in parts availability and warranty processing have added to your frustration, but we also acknowledge that better communication from our team could have helped prevent some of the dissatisfaction you've experienced. For that, we sincerely apologize.
  
  Please rest assured that we are committed to completing these repairs and doing what we can to support you throughout the remainder of this process. If any additional issues come up or if you have further questions, we welcome you to contact us directly at *********************************************************.
  
  Thank you again for your continued patience and the opportunity to work toward a resolution.
  
  Sincerely,
  The ************* Team
  ****** **