Complaints
Customer Complaints Summary
- 55 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$297.00 was fraudulently deducted from my account beginning in 2020 and continuing until 2022. The account hacked into was one that I do not use, therefore the charges were not noticed until the balance dwindled below a threshold where fees were beginning to be assessed. Chase Bank stated that there was a random $20 charge, often appearing as a "test charge", before the onset of the series of charges. Please advise if you require statement copies from the bank to confirm.
Business Response
Date: 10/31/2022
Hello!
Thank you for getting in contact with us about the card that was taken from you to make these purchases. Since we have to conduct a formal investigation on our end to identify the charges that were not with your specific information, we will need you to reach out to **********************************
If you have any other questions please let us know! Once you reach out, we will do the best we can to find the charges and get you refunded.
Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two email confirmations that my clickfunnels account has been canceled dated March 9, 2022 and yet they have been billing me $106.95 a month since (at least $641.70 owed back to me) then and have fought me at every turn trying to stop them. This is as sleezy a business as has ever been established and my bank's efforts to remedy this have failed because Clickfunnels keeps fighting them on it. My bank is now telling me to deal directly with them but they offer no phone support, their phone number goes to voicemail and no one ever calls back. To file a complaint with them they force you to log back into your account, which I refuse to do since they will only use this as some kind of fuel about my use of my account. I have not logged back in to Clickfunnels since February!Business Response
Date: 10/21/2022
Hello,
We have looked into the matter and can confirm that you have disputed the last six charges on the account. Once in a disputed status we cannot issue a refund as an open case is still running through your bank. Once the bank is done with their review the money will be available back into your account, but as of now we cannot touch the funds that you have disputed.
If you have any other questions please let us know!Customer Answer
Date: 10/21/2022
Complaint: 18247920
I am rejecting this response because: Clickfunnels is a predatory company and their claim that my account was not cancelled at the beginning of March is an outrage. They claim that a different card was used but the billing address and phone number is my own! This is so evil!
Sincerely,
Kalindi KunisInitial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 17919805
I am rejecting this response because: I need to be given a copy of the complaint and please refile complaint against the name of company he gave us
Regards,
***************************Business Response
Date: 09/19/2022
*********************, former owner, said he had closed this business over a year ago. Consumer needs to contact Etison near *****, *****.Customer Answer
Date: 09/20/2022
I tried to purchase the companies Toonly then it went to Voomly and it kept on going with offer after offer trying to upsell in a very tricky deceptive way They say something to get you once your in their landing page you vegan to realize this is a scam they offer a whole wide range of things then once you purchase they start with oh to get this you'll need to upgrade which contradicts everything they offered to begin with. So for that reason I want a full refund. I will never give this toonly or voomly the time of day they are beyond deceptive and the bbb council along with attorney general and FTC needs to get on the company. Thank you @rychernandezBusiness Response
Date: 09/26/2022
Hello!
We are sorry to hear that your time using the Doodly/Toonly products were not satisfactory. We have gone ahead and refunded those two products in which you will see in just a few business days.Please let us know if you have any other questions.
Customer Answer
Date: 09/26/2022
Complaint: 17919805
I am rejecting this response because: i want a full refund not a partial as they mentioned in an email to me
Sincerely,
***************************Business Response
Date: 09/30/2022
Hello,
I believe we have issued a full refund, if you have any other questions please let us know. Our support team has closed the support ticket due to the issue being resolved.
Initial Complaint
Date:09/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date Of Transaction: Aug 3, 2022 Amount of money charged: $47.55 Product: Book (DotCom Secrets Book Domestic Shippino, Dotcom Secrets Audiobook + 5 More Exclusive Bonuces) Receipt Number: 1132-7653 Nature of Dispute. I order a book from Clickfunnels (AKARUSSELLBRUNSON.COM HTTPSWWW.DOTCID) on Aug 2, 2022. The transaction was charged on my bank card on Aug 3, 2022. To date have not received my book. I have communicated many times via Click-funnels customer service that I have not recieved my book and to please just refund my money. I have been communicating with *************************** (ClickFunnels).Business Response
Date: 09/19/2022
Hello!
I have confirmed that the payment was refunded on 9/18 and you should be receiving a full refund within the next couple of business days.
Please let me know if you have any other questions!
Customer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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