Customer Complaints Summary
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82 total complaints in the last 3 years.
19 complaints closed in the last 12 months.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
I have 2 accounts one for my business under ************************* It was advertised to me a monthly charge that I could cancel at any time. The product has missing features and is not very user friendly. I was charged for the year upfront on Jan 12. 2023 $1524 I expected to pay for the one month I had it but they charged me the year I opened another account with the same free trial under a different email address for a different business. I canceled the trial same day to their support email ********************************** as it said that i could do to cancel in their emails I just received and email stating they were going to charge my account $197 (the monthly fee) on Jan 26/2023 this is the same offer I signed up with on other account. The phone number doesn't take voicemails.
Business response
01/25/2023
Hello!
We have gone ahead and cancelled/refunded the charge that you are inquiring about! If you have any other questions please let us know!
Customer response
01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/06/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I canceled my account and I was charged $1,656.59 in my bank.Business response
01/09/2023
Hello!
We have looked into your request and have found that the payment has already been refunded to your account. No further action is needed. If you have any other questions please reach out to *************************************.
Initial Complaint
01/03/2023
- Complaint Type:
- Billing/Collection Issues
- Status:
- Resolved
I have joined a airbnb course that by the name of Airbnprofits I received a ad by the owner named ***************************. I noticed there was a 14 day free trial then after its around *****. It also stated that you cancel at anytime, No strings attached , and all you have to do is go to account settings to cancel. I registered, put my credit card information in and then after it said I was registered I attempted to log in. The log in completes but there was nothing there, there was no course or no account settings to cancel. Can anyone help with this matter I just dont want to get charged for anything.Business response
01/04/2023
Hello!
It sounds like you have signed up for a course that was made by a person who uses ClickFunnels to make their funnels/pages. If you could write into ********************************** with more information we can certainly get you connected to the right place, but unfortunately the trial you have signed up for is not ClickFunnels associated.
Customer response
01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business responded and helped me out so thank i would like to cancel this complaint for now.
Sincerely,
*******************Initial Complaint
12/29/2022
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I am receiving scam text from them. I am copying and pasting text here. ************************* membership ha??s been ended, beca??use we're having some trouble with your current account information.Validate your account information by click link bellow:********************************************************* Best ******************* teamBusiness response
01/03/2023
Hello,
Thank you for letting us know that there is someone who is using the platform to send this type of email or text to you. We will do a full scale investigation that involves our teams to track down the origin.
Initial Complaint
12/23/2022
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I have a charge on my checking account: Rec CF Etison, ************ ID for $147. I do not know this company and have never bought anything from them. I'm not sure how they even got my information to charge this! I do not use my personal checking information or debit card online at all.Business response
12/27/2022
Hello!
Thank you for reaching out to us about your billing issue. After investigation, we could not find any information with the details that you have provided us at ClickFunnels. We will need you to reach out to ****************************************** in order to provide more information to find the charge and cancel the account. We believe in these cases that your card may have been used for fraud purposes, so we encourage you to reach out to your banking institution as well.
Thank you for your time!
Initial Complaint
12/22/2022
- Complaint Type:
- Billing/Collection Issues
- Status:
- Resolved
This might not be a problem with clickfunnel, but with my workspace using my clickfunnel for a Coinbase scam. I received a text on 12/20/22 from ************************************************************* the text starts with suspicious activity has been detected on your account and your account has been locked, Next it reads contact this link ******************************************************************* and if you don't your Coinbase account will be terminated in 48hrs. I've never heard of or had an account with Coinbase, 12/17/22 I reported a text (Complaint ID: ********* from customermsgge-maelinfo-sjdkowc-313-355-****************************** the text is exactly the excepte for the contact info ****************************************************** 8c3n9damx, so it seems to be the same scam, but from a different company using myclickfunnels.Business response
01/03/2023
Hello!
Thank you for informing us of the potential issues with someone using the CLickFunnels platform. We are aware of the issues and will be looking into this for you to stop any compliance problems that we are seeing with users of the platform.
Thank you for your time.
Customer response
01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/17/2022
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
This might not be a problem with clickfunnel, but with my workspace using clickfunnel for a PayPal scam.I received a text today, 12/17/22 from customermsgge-maelinfo-sjdkowc-313-355-****************************** the text starts with suspicious activity has been detected on your account and your account has been locked, Next it reads contact this link https://myworkspacef8b2d.myclickfunnels.com/ 8c3n9damx and if you don't your Paypal account will be terminated in 24hrs. Of course I went right to my real PayPal account and it is fine.Business response
12/19/2022
Thank you for the information!
We take all scam and ******** attacks very seriously and will be further investigating the problem with the *** being sent to you.
Customer response
12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/05/2022
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
I've been charged by Clickfunnels each month since January 20th for $315.56. I have never used their site and my credit card was used against my authorization for these transactions.Business response
12/12/2022
Hello!
We have found the charges and have refunded the charges that were unintentionally subscribed to. If you have any other questions please let us know!
Customer response
12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
12/04/2022
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I canceled my trial membership prior to the end date, but was just charged $1884 from my checking account on 12/03/2022.Business response
12/05/2022
Hello!
We have looked into your account and can confirm that the charges have been refunded and your account has been cancelled so there is going to be no further charges. We apologize for the issues that you had in your billing account, but we hope to see you again in the Funnel Hacking world.
Initial Complaint
12/04/2022
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I receive up to 3 fraudulent texts daily from this company posing as ******* phishing for my account information. Text copy of this mornings attempt is pasted below.[ ******* ] Please update your payment details.We're having some trouble with your current billing information. Click link below to update your billing information :https://accountrenewalsuppo.myclickfunnels.com/?login-error Best Regards,The ******* teamBusiness response
12/05/2022
Hello!
Thank you for the information regarding a user posing as another company. We are working on the investigation to track down this user so no one else is a part of this issue. Thank you again for your time, we are tracking down any charges related, for now, please make sure to contact your banking institution for a full write up.
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