Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to reach Clickfunnels for both Support, an adjustment to how I am billed, and to cancel my account. Much as you read in several complaints here and throughout the Internet. They play games. They take forever to respond so you lose track of their possible responses. There responses can often end up in spam even if the previous one went to your inbox. They suspiciously can never or almost never find tickets open, previous email, etc., etc. etc. Well that is SUPER convenient for this large company that the ONLY way to reach them is via SUPPORT@... Effectively ZERO accountability and ZERO ability to really do anything about it. Personally, feels like the next company Attorney's should and could be filing a successful class action lawsuit against is these folks due to poor or nonexistent Customer support. They claim to want to help claim they have Zero records. Yet, conveniently neither offer actual support NOR actually help to close the account after repeated requests. Again, convenient.

  

  Business Response

  Date: 07/02/2025

  Thank you for sharing your concerns with us. Were genuinely sorry to hear about your frustration and your experience does not reflect the level of service we aim to provide.
  
  After carefully reviewing your account history, we see that attempts were made by our Support Team to reach you and assist with your requests. Your last attempt we have on record is on June 2, 2025 and agent responded within the hour to this email.  Unfortunately, we did not receive the necessary information needed to complete your account cancellation at that time. In our most recent communication, our agent also confirmed that we offer live chat support as well to help resolve issues like this more quickly.
  
  We sincerely apologize for any inconvenience or frustration this has caused. We have now confirmed that your account has been closed as requested. To help make this right, we have issued a refund for the last three months of payments. The total refund amount reflects the actual unused portion of your account, as the refund requested exceeds the total paid during your time with us which started September 2024.  
  
  Please know that we take this feedback seriously and are actively working to improve our support experience, prevent missed communications, and ensure our customers can always reach us and receive timely help. We truly appreciate your input and the opportunity to resolve this matter.
  
  If you have any further questions, please reach us directly at ************************************************************.
  
  Thank you again for your time and for bringing this to our attention.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  This is in regard to case ID number ******** 
  I have received a full refund. ation No follow-through on escalation or technical help Timeline: May 21: Purchased full package May 23: Setup attempt by ClickFunnels; issue escalated May 27: No follow-up, new $97 charge May 28: Received promise of fix in the morning nothing happened May 29: Link led to more DIY setup videos, not a working site I communicated with ***** *********** and ****** ********, who tried to assist but couldnt explain or fix the issue. They acknowledged delays and that the dev team was working on it yet nothing was delivered.This experience has been misleading and frustrating. I joined in good faith to start a business instead, I was misled by advertising, charged repeatedly, and left with no product. Ive wasted money and valuable time.I request a full refund of $785 as the services were not delivered and the outcome failed to match what was promised. ****** my subscription.

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to address this concern.  We sincerely apologize to the customer for the inconvenience with the experience from the purchase made on May 21, 2025.  Due to the fact that customers expectations were not met and in line with our policies, we processed a full refund of $785 to the original payment method.  We have canceled the customers subscription.  The feedback was and will continue to be reviewed by our product team to prevent similar issues in the future.  If further follow up is needed, we are happy to assist.

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noticed a charge on my credit card for Clickfunnels ***** dollars. The charge was credited quickly without any action from me. I then looked at my saved account and there business is now on there. I attempted to cancel this account but could not. I emailed the company who said they can only assist in cancellation if I send them all of my personal data. Well, that leads me to you. I figure if they could make an account for me they can cancel it without me giving them any more information.

  

  Business Response

  Date: 04/30/2025

  Thank you for bringing this matter to our attention.
  
  We received a customer support ticket on April 18, 2025, at 8:44 AM MST. Our team responded promptly at 9:13 AM MST, requesting additional information and providing clear instructions on how to cancel the account. Unfortunately, the customer was unable to complete the cancellation and declined to provide the necessary details for us to locate and process the request on their behalf.
  
  We remain committed to resolving this issue and are happy to continue investigating the transaction. However, based on the limited information provided thus far, we have been unable to locate any relevant account or transaction records.
  

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21786568
  
  I am rejecting this response because i strongly feel these practices are unethical  If you truly monitored my account, you would see that there has been no activity in 2 years.  I reached out and was very clear on my request of canceling.  I do have multiple emails but feel that this is your opportunity to listen to a customer and rectify this situation. I reached out to the Better Business Bureau because of the run around I was experiencing.  Again, I strongly feel that once a customer states they want to cancel an account whether it is in writing or verbal, it is a company's responsibility to honor that request.  This non-sense about me not filling out a form after I had sent in a written request to cancel my account is ********  You have the opportunity to do what is right and we can part as friends.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/07/2024

  Thank you for your patience as we investigated your account and the concerns you raised regarding the cancellation process and charges. Upon reviewing your account history, we found that there was indeed a communication in November 2023 where you reached out to cancel your account. However, when we reached out to you for verification, we did not receive the required verification to proceed with the cancellation, and the request was closed after a few days. Additionally, aside from this communication, we did not locate any other support requests related to cancellation. It's important to note that our cancellation process includes a verification step to ensure that the request is coming from the legitimate account owner for security purposes. Unfortunately, we did not receive a response with the required verification from your end, and as per our policies, the cancellation request was not processed. Furthermore, your account was set to pause, which indicates an intention to preserve your funnels from deletion. Pausing an account does not constitute a cancellation, and regular billing continues unless a formal cancellation request is submitted. We understand the frustration this situation has caused, and we empathize with your desire for more refunds outside of the 30 days refunds policy. I want to clarify that our systems are designed to automatically process charges according to the billing cycle and plan access. We do not monitor individual usage but charge based on access and plan subscription. Also invoices and notifications are sent regularly, providing ample opportunity to review and manage your account status. We encourage users to take advantage of the available options to cancel or adjust their subscriptions as needed. If you have any additional email correspondence or documentation showing your attempts to cancel and verify your account, please forward it to us at *********************************** We are committed to resolving this matter fairly and ensuring your satisfaction. Thank you for your understanding and cooperation.
  
  
  

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,

  I am still waiting for a response from Clickfunnels and it's more than a week. It clearly shows their lack of responsiveness.

   

  Clickfunnels team,

  Could you please respond ASAP.

  th exclusivity and a temporary price point. It has now been 18 months, and the terms of the offer remain unchanged, which is misleading.Given these issues, it will have a detrimental effect on our business and has led to significant financial distress. CF support team doesn't want to help. They are refusing to do anything to help here and keep on sending me their terms and conditions. These terms and conditions were never stated to me when taking my credit card nor is there anything in writing that I signed stating the terms. I never signed any agreement nor were we given any terms and conditions until after we filed a formal complaint with Click Funnels. This is very frustrating and disappointing as I dont expect this from such an established company like Clickfunnels. I want to request for a full refund. I am attaching all the proofs with this email for the aforementioned issues. Thanks.

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21763951
  
  I am rejecting this response because:

  ClickFunnels can clearly see that I cancelled my subscription last year and stop the renewal. Still I was charged for the renewal without my authorization. Moreover, they can see that I did not even access the ** platform over this time frame and they can see that no funnel was ever put out!

  Also, regarding T&Cs, these terms and conditions were never stated to me when taking my credit card nor is there anything in writing that I signed stating the terms and showing in writing that the **1.0 offer is only for 1 year. 
  

  I want a refund for the amount charged 2nd time and check that I didn't even use the account once during all these months as I already cancelled it! I am not sure what kind of money hungry company is being ran there? I really thought that Clickfunnels.com was Legit but it really feels like a scam.

  Sincerely,

  ************

  

  Business Response

  Date: 06/28/2024

  We appreciate your feedback and understand your concerns regarding your ClickFunnels subscription renewal. After reviewing your account details, we would like to address each point raised:
  
  Our records indicate that there was no attempted cancellation on our end, which is why the account remained active and the renewal was processed. If a subscription is fully canceled before the renewal date, our system does not attempt to renew it.
  
  We do not have any record of a support request for cancellation around the time of your annual renewal charge. Typically, we encourage customers to reach out to our support team immediately if they encounter difficulties canceling or notice an unexpected charge. Your contact with us occurred six months after the renewal charge.
  
  Our Terms and Conditions are provided and accessible on the sign-up page where customers must agree to them by checking a box before proceeding with the offer. This ensures transparency and outlines details such as the duration of promotional offers like the CF1.0 access. I have included a screenshot of the offer we had in the past that you signed up for which is no longer available.
  
  While our standard refund policy is within 30 days of the charge, we understand your situation and are willing to consider a partial refund for the remaining period if you contact our support team directly. We aim to provide fair solutions that meet both customer expectations and company policies.
  
  ClickFunnels operates on a subscription basis, whether monthly or annually. Charges are based on the subscription plan selected and the active status of the account, not on account usage. This ensures continued access to our services as outlined in the subscription agreement.
  
  We value your business and are committed to addressing your concerns promptly. Please reach out to our support team with your account details so we can further assist you with resolving this matter.

  Customer Answer

  Date: 06/29/2024

   
  Complaint: 21763951

  I am rejecting this response because:
  

  As per your reply, I contacted the customer service team for the refund. They are saying that they will not be able to honor anything even if it was promised in BBB.

   

  Here is their reply:

  ++++++++++++++++++++++++++

  Hi,
  
  Greetings, I am ***** from the ClickFunnels Customer Support Team and my aim is to assist you to the best of my abilities. My colleague ******* is out for the moment.
  
  We appreciate you for bringing to us your concern but we do not have teams that handle BBB on our end. We suggest you go ahead and respond to the emails you have received from them.
  
  Thank you for your patience.

  ++++++++++++++++++++++

  I am not sure why am I getting wrong promises and wrong charges from Clickfunnels. The customer care completely refuted that your promise of processing the refund.

  Could you please contact your support team and get the refund processed on your end, rather than me reaching out again and again and getting rejected. 

  
  Sincerely,
  
  ************

  Customer Answer

  Date: 07/10/2024

  Hi,

   

   my first name is ***.

   

   Thanks.

  

  Business Response

  Date: 07/19/2024

  Hi ***!
  
  I would like to apologize for the miscommunication. I have just sent you an email with details about the exceptional partial refund accommodations. Feel free to get back with me by responding to the email. 
  
  Greetings
  
  ***********************

  

  Business Response

  Date: 06/03/2024

  Thank you for reaching out regarding your ClickFunnels subscription. I appreciate the opportunity to clarify the details surrounding your account and the promotional offer you mentioned. In 2022, we indeed offered a promotional deal where ClickFunnels Classic access was provided as a bonus for 12 months alongside ClickFunnels 2.0. This was intended to offer our valued customers who were familiar with the Classic platform more time to run their business on the Classic platform while transitioning to the new platform. It's important to note that the terms of this offer were clearly outlined on the order form, stating that ClickFunnels Classic access was provided for 12 months only. We strive to ensure transparency in all our offers and agreements. On October 17th, 2023, we sent out a reminder email titled "HEAD'S UP - Since you have CF Classic & 2.0," notifying customers that billing would resume for their ClickFunnels Classic account soon. This email also provided instructions on how to opt-out if customers did not wish to continue their Classic subscription or alternatively continue without paying via the Maintenance Mode plan. While I'm unable to locate any mention of a commitment to resolving all bugs within 6 months, I would like to clarify that our support team is available to assist with any technical issues or concerns you may encounter. We strive to provide timely and effective support to address any challenges our users face. I have taken a look on our end and I do not see any bug report submitted from your email. Your recent charge on October 21, 2023, was due to your active annual subscription. Our system automatically processes charges according to the billing cycle agreed upon during the initial purchase. Our promotional offer remains consistent with the terms presented during the initial offering. This offer was specifically targeted towards first-time users of ClickFunnels 2.0, and the pricing is locked in for the duration of your subscription, providing a discounted rate compared to our regular annual plans.I hope this information helps clarify the details surrounding your subscription and the promotional offer you received. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clickfunnel.com is a total scam. I remember back in February I saw an ad for a company represented by *********************** from Shark Tank (not even knowing it was ClickFunnels) about stream-lining my business using AI and software. I opted for a webinar and paid $29 for a package that was supposed to be delivered before the webinar. The package never came. The webinar I guess came and went because I never heard anything more about it, and THEN I come to find out that ClickFUnnels has been CHARGING ME $197/month FOR A SERVICE I NEVER USED OR AUTHORIZED. Now, I know that when I bought this elusive and invisible box of things I never got, I probably did SOMEHOW authorize this ghastly monthly charge. But shame on them for hiding it out of plain sight. And furthermore, I tried to log on to their site and cancel my subscription but surprise-surprise, they don't have me in their system. Not ONE of my emails is registered. Meaning, they have my email because ITS A CLICK FUNNEL. But they've never sent me any billing information or receipts; and now they block me from accessing my membership info to cancel. AND to top it off, they billed me early this month. Right before I was going to cancel.AND to top it off again - they put a dummy phone number on my credit card statement, to make it harder for Credit Card companies to dispute.*********************** should really remove his endorsement from this sham company.P.S. I *wish* I could upload supporting documents, but as I stated, they've never sent me my receipt or any other information about my subscription. And I'm not uploading my credit card statement. Is it possible I misspelled my email address? Sure. But all the other stuff is pretty **** sneaky.

  

  Business Response

  Date: 04/16/2024

  Hello *****, 
  
  We value all feedback and take customer concerns seriously. However, upon reviewing our records, we were unable to locate an account or transaction associated with the information provided. Neither were able to find any communication with our team from this email. 
  

  To assist you further and address your concern effectively, we kindly ask that you reach out to our dedicated customer support team directly at ************************************************************. Please provide any additional details or documentation related to your inquiry so that we can investigate and resolve this matter promptly.

  We appreciate your cooperation and look forward to assisting you.

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2024, I sent a demand letter to ***************************** and ETison LLC d/b/a/ Click Funnels seeking refund payment from Click Funnels of one thousand nine hundred ninety seven dollars ($1997.00).I received a response from Click Funnels on February 9, 2024 stating, Click Funnels will refund one thousand nine hundred ninety seven dollars ($1997.00) payment to the original payment source ( *********** ending in 8983 ) Click Funnels will initiate the refund only upon receiving a written confirmation from you to ******************************** confirming your acceptance of the refund to the original payment source in full resolution of this dispute. If Click Funnels does not receive your confirmation within 30 days of this correspondence, Click Funnels will concider this matter abandoned by you.On February 12, 2024,I sent my confirmation of my acceptance to the original payment source (***********) in full resolution of the dispute . As of this date the monies have not been refunded to ***********. Click Funnels have ignored all my attempts of contact with them.

  

  Business Response

  Date: 04/08/2024

  Hello, 

  ******* is not the account holder for the refund she is seeking. We dont give refunds to non-account holders. We have sent multiple emails to ******* seeking her confirmation of her dispute being resolved by issuing a refund via check to the actual account, but have yet to receive any confirmation.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called click Funnels charged me for nothing! Literally nothing. I have never heard of this company in my life and out of nowhere they charge me money for a product or something I dont even know what.. But the problem is I never signed up for any of these products. I dont know how this company got my card information but I might have to investigative research. This company should be criminally investigated.

  

  Business Response

  Date: 04/02/2024

  Hello ******, 

  
  After looking into this for you, I was not able to find any charges or support requests with the information you provided on the complaint. I understand this could be frustrating for you, but unfortunately without any additional information I won't be able to help you. 
  
  Please provide more information or reach out to us at ********************************** and we will be able to look into it a bit more. 
  
  Thank you!

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/28/2024

  Hello ****, 

  After reviewing your communication with our support team, I understand that you have reached some financial struggles which is why you are now reaching out to us and requesting a refund for the charges from 3-4 months ago. As you are aware, we do have a 30-day refund policy and our support agent informed you about it as well which you confirmed you were aware of even before our communication with us. 
  
  However, as a one time courtesy, I went ahead and refunded the payments you requested as we know that sometimes everyone can fall into some financial difficulties. If you have any other questions please do not hesitate to reach out to our support team at **********************************.