Business ProfileforAll Valley Caldwell Plumbing LLC

I am filing this complaint on behalf of my elderly mother who hired this company in the fall of ************************* shower for her. Over the past few months, my mother has paid them $9000 and to date the job is not finished and there are several new damages done to her home that have not been repaired. The new shower is leaking into the basement, causing damage to the roof and wood floor in the basement, the walls have had holes in them that have not been fully repaired, and the shower itself is unusable because it does not have grab bars in it, has huge gaps in between panels, and according to the inspection we just had it is not even affixed to the wall. My mother has tried to arrange for the owner and his staff to finish the job and repair these things on several occasions and has been lied to often, being told they would "be out tomorrow, next week", etc and then never show or even call. The last time she called to tell them there was a puddle of water in the basement the owner said he would be out to fix it. That was over two weeks ago. We are still waiting and the basement is still flooding. Now when she tries to call, his phone goes to voicemail and the voicemail box is full. Today, we decided we could wait no longer because of the severity of the flooding in the basement and contacted another plumber to do a full inspection. The walk in shower install failed inspection. The damages are extensive and repairs will be expensive. We have pictures and documentation from the inspector today to back this claim. We have no faith or confidence in All Valley Caldwell Plumbing to rectify any of these problems because all they have done is create more problems and then leave a mess for my elderly mother after taking her money.