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            Business ProfileforNile Clark & Associates

            Tax Return Preparation

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/3/1999
            Years in Business:
            31
            Business Started:
            12/1/1992
            Business Started Locally:
            12/1/1992
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Nile Clark, Owner
            • Ms. Kelly Clark, Owner
            • Mr. Scott Bunderson, Owner
            Contact Information

            Principal

            • Ms. Kelly Clark, Owner
            • Mr. Scott Bunderson, Owner

            Customer Contact

            • Mr. Scott Bunderson, Owner
            Additional Contact Information

            Fax Numbers

            • (208) 383-1183
              Primary Fax

            Industry Tip

            BBB Tip: How to choose a tax preparer in the U.S.

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/15/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My husband and I had Kelly Clark at Niles Clark and Associates do our and our son Austin's taxes on February 23, 2021. Kelly said that if we claimed our son as a dependent and claimed his college credits that we would be getting a federal refund of $1857.00. She said ****** would also be getting a refund of his own from his job. ****** received all his refunds. We did not, so every couple months we'd call Kelly to tell her that we still had not received our federal refund. She would never return our calls. We left messages over the months on her voicemail, we'd speak to her assistant and the office secretary. A couple times my husband was able to get ahold of Kelly and one time she told him that our taxes were resubmitted. Another time she told him we were going to be getting a letter from the IRS within 10 days for us to verify ourselves and then we'd get the refund. More time went on and more of our attempts to reach her went ignored by Kelly. Finally on November 1, 2021 we went to H&D tax group in Nampa Idaho and we had to have Winston Huang look at our and Austin's taxes that Kelly had done back in February. He noticed within minutes that she had done the error of having us and ****** himself, claim ****** and his college credits and then told us that the IRS was never going to accept our taxes with ****** and us claiming Austin. He had to re do our taxes and then submit our taxes that week. The IRS accepted our federal and state taxes at that time but since it was in November and past the filing deadline we had to pay $513.00 in late filing fees. We again reached out to Kelly and told her we needed reimbursement for her tax preparation fee she charged us of $150.00 and also the $513.00 late filing fees. She mailed us a check for the $150.00, but still not the late filing fees. She needs to pay us our late filing fees due to her own errors and her own negligence of not staying on top of this issue with our tax filings.
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