ComplaintsforNile Clark & Associates
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband and I had Kelly Clark at Niles Clark and Associates do our and our son Austin's taxes on February 23, 2021. Kelly said that if we claimed our son as a dependent and claimed his college credits that we would be getting a federal refund of $1857.00. She said ****** would also be getting a refund of his own from his job. ****** received all his refunds. We did not, so every couple months we'd call Kelly to tell her that we still had not received our federal refund. She would never return our calls. We left messages over the months on her voicemail, we'd speak to her assistant and the office secretary. A couple times my husband was able to get ahold of Kelly and one time she told him that our taxes were resubmitted. Another time she told him we were going to be getting a letter from the IRS within 10 days for us to verify ourselves and then we'd get the refund. More time went on and more of our attempts to reach her went ignored by Kelly. Finally on November 1, 2021 we went to H&D tax group in Nampa Idaho and we had to have Winston Huang look at our and Austin's taxes that Kelly had done back in February. He noticed within minutes that she had done the error of having us and ****** himself, claim ****** and his college credits and then told us that the IRS was never going to accept our taxes with ****** and us claiming Austin. He had to re do our taxes and then submit our taxes that week. The IRS accepted our federal and state taxes at that time but since it was in November and past the filing deadline we had to pay $513.00 in late filing fees. We again reached out to Kelly and told her we needed reimbursement for her tax preparation fee she charged us of $150.00 and also the $513.00 late filing fees. She mailed us a check for the $150.00, but still not the late filing fees. She needs to pay us our late filing fees due to her own errors and her own negligence of not staying on top of this issue with our tax filings.Customer response
12/20/2021
To whom it may concern,
The complaint on #******** has been resolved. The complaint was against Nile Clark & Associates and they have settled to our satisfaction.
Sincerely,
******** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.