Business ProfileforPeterson BMW of Boise

In June of 2023 the check engine light came on in our *** X3 that we bought from Peterson *** a little over a year ago, with 55K miles on it. It currently has 70K miles. We took it directly to the dealership for the best care. We were told the car needed something with the thermostat, there was an oil leak, and something else minor. We gave them the go ahead, and a few days into the repair, we were told that a tech had broken a "hose" on the engine and they would need to order the part. After having our car for another week, we were told it was finished. We picked up the car, paid them $1,700 and put less than 20 miles on it when the car stalled. We had it towed back to Peterson's where 5 days later they told us the engine blew and gave us a quote of $17k to replace it. They claimed there couldn't have been anything that they did to cause it. Then they offered 10% off. I have spoke to several mechanics and car dealers over the past few weeks who advise me that it is highly unlikely that the engine randomly blew in less than 20 miles of them working on the engine. I have been advised that they most likely did something to it. Peterson *** has never offered to investigate the cause of the engine blowing, or even acted like they care that they ruined our perfectly good, well cared for vehicle that was in great shape with very low miles.