Customer ReviewsforPeterson BMW of Boise

They do a wonderful job of keeping my 2 BMWs maintained and operating like new. Every one in sales and service is awesome!! They are always very helpful and professional.

I had to go to the dealership for a repair for m newly used purchase of a **** *** X5 (under 100k miles). My normal auth *** repair shop could not do the repair as they did not have the tools to do so. I was referred to the dealership. I went in knowing repair was going to cost some money. I brought the assessments from my mechanic, they stated they had to do their own assessment ($295). I agreed, assessment came back, the specialists stated the codes and info was telling them what needed to be repaired, I agreed. I asked since we are doing this and my oil change was about due would that do that for me. Two plus weeks went by(partly due to parts), my vehicle came back to me the same condition (except for the oil change and parts replaced. The parts replaced did nothing. All their expertise at $195 an hr meant little. I was told after completing my oil change, my problems were due to an after market oil filter, that oil was not getting to the whole engine. I need an engine replacement. I did not understand as the vehicle runs great except for the first minute or two of starting. No other warning lights shown on dashboard, no engine noises reflecting engine problems, I paid close to $4k dollars in labor, and I get my vehicle back the same as it went in. The told me what the issue was and it wasn't. On top of that when I picked it up, the vehicle had been assessed 2 times in last five months for same issue. I have no issue paying for work to be done. But not for nothing in return. I feel I was fleeced by the company I truly enjoy of their product. To charge for experts/skill and nothing. Awful feeling. I said I would pay for parts, oil change assessment and some labor. They said nothing could be done on my bill. They charged me a $50 shop fee charge(rags&fluids) not disclosed in the $6800 quote. When I asked for mgmt - I was told what I have is the best they could do. This is why going to the dealership is frustrating.

There is a reason why it consistently loses out to the independent owned shops in town. Fraudulent, poor customer service and poor workmanship. Clearly the turnover of verified technicians and manager did a clue in why the receivers of this place are consistent. Service damaged my vehicle in repairs, had to contact *** NA regarding the issue and file a lawsuit as the lack of accountability is appalling. Furthermore the fact that the dealership would return the vehicle back to me with interior a mess with torn trim and clear smudge marks and hand prints on the parts they were working for is absurd. Have purchased both my M4 & 325ci via *** delivery and my 328i and 135i via CPO, will never give this dealership my money again. I rather order parts through another dealership and wait. The General Manager ******* and assistant manager ****** are plain out to lunch when it comes to customer service let alone running a dealership.