Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of non-communication is unbelievable. There are no number that in service to be able to talk to anyone and when calling the corporate office I have been hung up on when asking any kind of question. Emails have gone unanswered, voicemails go unanswered, and at this point there isn't anything left to do other than get lawyers involved in the issue. But with no one to speak to in the company even that poses to be a challenge.

  Business Response

  Date: 06/19/2025

  I reached out to Sam and got her in contact with the person she needs to speak to at U Drive she will be emailing her I also Informed the contact that Sam would be reaching out. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought this truck without asking they put in the 'extended warranty' in my contract. When it was time to use it no mechanics would take it. They said it was an inhouse warranty? There was a few things that needed to be repaired that I ended up paying out of pocket that cost me almost $1000. Which caused ***** get behind on my payments. The dealership I bought the truck from closed up over night so I had no where to take it to get it repaired. I continued to make payment included in my monthly payment. I knew something was wrong with this dealership when I went back to talk to them and as I sat there waiting the police came in and handcuffed and shackled the salesman that sold me the truck. Nothing was said to me in regards to this matter. Me and others watched confused and shocked. Few days later placed closed down I tried calling u drive many times. There is no corporation. It's a lady working from home. The main number is an answering machine. The lady on the phone said I am 1500 behind but yet I get a letter in the mail (with ********** letter head just a letter telling me I am past due) that I am only 1035 past due. That I must pay 1500 or they are reporting my truck.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was repossessed and sent off to auction. I got a letter in the mail to pay what was left on my loan that did not get covered with what it was bought for at auction. I called in and paid that specific amount and told that it was going to be wiped off my credit. Now three years later, it is showing on my credit report statement. I cannot get in contact with the company to dispute this. I need this removed from my credit report. This is enabling me from buying a home.

  Business Response

  Date: 05/02/2025

  I contacted the customer they will dispute it on the credit report and I will correct it for him. 

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first of all the car was not worth the money I paid. I did not know that they had charged that much. also, I complained I was having health issues and I cannot drive being. I only had the car four months they came to pick up the car. They sold the car. A new owner has the car but they trying to tell me oh my credit report that I owe $13,000, which is not correct didnt even pay that much for the car

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a 2015 Kia ***** 2 door, had many problems but was fine until I drove off the lot check engine light came on i had came to fix the same problem many times until I used my own mechanic and found out they was lying and making me pay for nothing. I had made a complaint on here before and the new manager at udrive reading called and try to fix my car but when my car was transported back to them for repairs I was still paying for insurance and car payments. Weeks go by I dont hear anything then the store closed down and everything I had in my car is gone including my license firearms and multiple other things. They sold my car at an auction without my consent or permission and no reason other then I stop paying because I couldnt find my car anywhere. I want the value of the car itself or the same car back because it wasnt for them to take and resell to get a quick buck off something Im paying for and using for work because of this I had lost my job and been out of work. I do DoorDash and Uber and other ride share apps. Not only did the Manager of the mechanics at udrive work at my current job he told me they did everybody like that and that the best route would be a lawsuit. Worst experience with a dealership ever unprofessional customer support/service and I will be proceeding with a lawsuit against udrive of reading if Im not accommodated for my stuff that was stolen from my car and the money I spent trying to fix a broken car that was sold to me like that.

  Business Response

  Date: 07/11/2024

  ******, I have read through all of the notes from the correspondences on your account. What I am seeing is that the vehicle was a repo due to non-payment. You called in and scheduled a time to go to the dealership to pick up your belongings which were stated as clothes and car parts, you didn't show. All of the proper steps were taken on this account and they are all documented as well. 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start, I bought a car from this companys location in *******, **(which is closed now). Their payment acceptance company is out of state. I tried calling 2x over the course of the first month to make my first payment and both times the same woman answered, stating my info wasnt entered yet, it was an issue on their end and I wouldnt have any problems. Then I get a call 10 days after my first bill date saying Im late and there would be a fee. I explained the situation to the rep and obviously wasnt charged a late fee. They constantly change and lie about their business hours. I pay every bill on time, and for some reason they randomly started sending paper bills. I was also told by a family member that also purchased at the ******* location, since they closed, they no longer uphold their warranty and you dont get reimbursed for paying for that. This company is shady and doesnt hold up their end of their contract. This company has been nothing but problematic since I purchased the vehicle.

  Business Response

  Date: 05/20/2024

  Hello *******, I am very sorry to hear about the confusion you had with your payments. We do still honor the warranty so I am not sure where that info came from please call me directly with any questions you may have my name is ***** and my number is ************

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was paid off in January 2024. It is now April 2024 and I still have not received the title. We are now beyond the legal window for issuing my title. Next step is legal action if this is not resolved NOW!

  Business Response

  Date: 04/18/2024

  I will research and find a solution to this, I will reach out to ****** by end of business today.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lot liable for this debt with U drive acceptance corporation. The debt has been cleared and is still showing on my credit report as an unpaid debt. Many attempts have been made to creditor to remove the account but nothing has changed. The account is reflecting poorly and is hindering me from getting another auto loan and or vehicle until it is removed.

  Business Response

  Date: 03/19/2024

  We will remove this from ******* credit report, Unfortunately with the change in management and positions this may have been reported incorrectly. I reached out to ****** to let him know to dispute it so that we could remove it I also want to let him know that if he needs a letter or email from me to state that he isnt held liable for the balance I will be happy to get something to him. Thank you,

• Initial Complaint

  Date:02/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Best Buy imports on 5/23/20 in ************. I was required to place a down payment which I did of 2500 which 1700 went to tax and tags. The car cost ***** which was finance by U drive as buy here pay here. As I coming up on the end of my payments . They transferred my account to a place called *********. They do not have a website other than pay me. I asked several times for validation from both companies Zinc and U drive with no avail. The salesman never reported my down payment and Ive made 44 payments at 300 and the 2500 totaling over ***** They sent an invoice with charges I was not aware of and forged my signature. Y drive has since erase all my login so I cant verify anything. Please advise I have all payment records. I believe Im finished the loan and want my title. Im making a complaint with Attorney general as well.

  Business Response

  Date: 03/19/2024

  We were this customers finance company when he bought, we sold his account to another finance company named ******************. in June 2023 we then transferred all necessary paperwork and titles to this company we no longer have ******* title he would need to contact Zinc ************ theyre located at ******************************************************. I did try to reach out to ****** to give him this info but no answer I left a voice mail.

  Thank you,

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got this car on April 15, 2023. Ever since I got the car I've been having problems with it. There were multiple times I had to keep taking the car back to the dealership because something was wrong with it. The mechanic kept stating there was nothing wrong with the car however the car kept shutting off on me in the middle of me driving. There were times I didn't feel safe in driving the vehicle due to it not wanting to crank up or shutting off on me. Again I kept expressing to them that something was wrong with the car. I haven't drove the car since September of 2023 because it shut off completely. While i was trying to get the car fixed i still had to try to pay the car payments, most times i was unable to. I had a mechanic come look at the vehicle and he stated I blew a head gasket because the car was running hot. He also said I wouldn't have known that because i don't have a meter on my car that tells me hot or cold. So, due to that the car ran hot and the head gasket blew. Now i have to come up with $700-$1500 to get it fixed. I no longer want this car because I'm very unhappy with the results.

  Business Response

  Date: 03/19/2024

  ************************ consistently paid past due until we finally picked the car up, She also did not pay her deferred down payment. I have no documentation in the account regarding repairs or mechanical issues I can send in the texts between her and our collectors that I have on file nothing mentioning repairs being needed besides a water pump and a tune up back on 11-29-2023. Other than that when she found out vehicle was out for repo bc she didnt keep her arrangements this is the text that was sent  I would like documentation of mechanical issues before changing anything as far as credit reporting bc all I am seeing is the inability to be able to keep up the payments and that being the reason the vehicle was picked up, this is an email from her when it got to far behind to be able to keep her in the vehicle.

  CUST EMAILED "SO THERE IS NO WAY I CAN PAY $400 ON THE 30TH? *** BEEN TRYING TO WORK WITH **** AS WELL AS PUTTING OUT MONEY TO GET THIS *** FIXED. I HAVENT USED THE *** SINCE SEPTEMBER OF LAST YEAR. I CALLED THE OFFICE AND THEY TOLD ME TO CALL THE *************** TO GET MY WARRANTY TO TAKE IT TO A MECHANIC. HOWEVER, THE *************** COULDNT GIVE ME A COPY OF IT BECAUSE THEY DIDNT HAVE A COPY OF IT. THEREFORE, *** BEEN PUTTING OUT MONEY TO HAVE SOMEONE TO LOOK AT THE *** AND TRY TO FIX IT. IVE HAD PROBLEMS WITH THE *** SINCE I OBTAINED THIS ***. BUT I WAS TRYING TO HOLD ON TO IT AND KEEPING UP WITH THE PAYMENTS AS I WENT. SO, BY THAT BEING SAID THE *** IS AT *******************************************************************************. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU AS WELL. YALL HAVE NOT BEEN TRYING TO WORK WITH ME KNOWING THIS VEHICLE HAS ALL THESE ISSUES."

   

  Other than this and the text back in November there were no mechanical issues brought to our attention.
  

  Please let me know if there is anything else you need.

  Thank you,

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21280491
  
  I am rejecting this response because:
  I spoke to ***** which is the person I went through for the car. I still owed $400 for my car but she was willing to work with me until I can pay it. As it stated something happened with my bank account like I told her so I was able to give her $200. I still owed the company $200. Again she was willing to work with me. However, my car kept having problems and I had to constantly take it to the shop. There mechanic kept telling me and them there was nothing wrong with the car. My car cut off on me In the middle of a turning lane AFTER I just revived it back from the dealership. I called her on 3 way with my mother because I didnt feel safe bringing it back up there in fear it will cut off again on me in the middle of me driving back there. I made ON TIME payments when I first brought the car. The PAST DUE payments didnt happen until the car STOPPED working. I havent drove my car since September of 2023. If you need to pull the videos from the dealership do that. I kept having to take it up there because SOMETHING WAS ALWAYS WRONG WITH IT. I even cried to ***** at the dealership inside because NOBODY could tell me whats wrong with my car. The only thing the mechanic could tell me was theres nothing wrong. So yes Im rejecting this response because there was a problem with this car since the moment I received it. I didnt start back paying it due to it being in a state of Repo. I was sick for a whole month in May and wasnt working. So when I got started back working, I was trying to catch up on the payment. Again I told ***** the situation in person when I saw her to pick up my car. Now the company not having any records about anything wrong with the car they need to contact the people that ran the dealership. Like I said if you need to pull videos from the dealership than do that. Im not sure why there are no records of it. 
  ************************

  Business Response

  Date: 03/19/2024

  Hello *******, will you please provide me with the diagnostics from the outside mechanics you had looking at your vehicle in the meantime I will work on getting the paperwork from the dealership you purchased from. Thank you