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Business Profile

Online Shipping Broker

Diamond Ship

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is sending packages to me and is requiring me to send them out for them. The company is not real and is not planning to pay me.

  • Initial Complaint

    Date:01/31/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started with this company at the end of November 2022 and was asked to send all my personal information (bank info for direct deposit, drivers license, etc.) and I was supposed to be mailing different items they would send to me. I was to be paid at end of December $2400 plus $40 per package. When it was pay date I never got anything, and they stopped answering the phone and locked me out of their work portal. I would say this company is a scam and would advise not to do business with them or send them any of your personal information per they may be trying to use it for other scam purposes. This is a terrible company and wish I never got involved with them, stay away from them.

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a remote job online with this company in November 2022 and was told that I would receive my first pay on 12.22.22, I have yet to receive my pay or any calls, text or emails back after I have called and emailed and text several times trying to understand what has happened.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company on career builder. They told me they would pay me $2400 a mo. Up to 3300$ a month for receiving, verifying and re shipping products. Today 1/9/2023 was pay day. Theyve suddenly gone un responsive and I believe this is a large scam that was being ran during the busy holiday season. They have my DL and pero al information. I want to press charges as I have in writing they would pay me today in an email. This needs to come to an end and be handled criminally.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started working on this job October 26, 2022, I signed a contract, confirm the employees address by the *************, I sent my personal information, personal documents, talk to a hiring person. The job was to send packages to *** and ***** like for example phones, computers, ****************. and my day of payment was December 28, after two days of them, not answering me they deactivated my account of dashboard they stop stoped answering my calls Im afraid that theyre going to use my personal information and also they have my address. The base salary was $2400 per month plus $40 when sending a package. I have receipts of packages. I also have other packages that werent able to be sent at Home

Diamond Ship is NOT a BBB Accredited Business.

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