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Business Profile

Mobile Phone Service

SmartphonesPLUS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was made an offer for a phone. I mailed the phone to them with the label they provided. I then got an email stating they arent buying that type of phone. I replied asking why I was made an offer and sent the offer made to me. I never got a response. I didnt get my phone back. They basically stole a phone from me.

    Business Response

    Date: 03/11/2024

    Hi ******,

    I checked on your order for the iPhone 7 and it shows that we have not received it yet as it is still in transit with the ***** Here is the tracking number for your reference 9202290247032300420137. I also, see a form that you filled out on our website requesting a quote for an additional device (iPhone 5) that is separate from the original order you sent in. The email we sent stating we do not purchase the device was in regards to the second device (iPhone 5) you were asking about and not the device you submitted on the original order. 

    I do not see any emails or communication from you other than us sending you an email. Please feel free to reach out to us directly if you have any other questions. 

    Customer Answer

    Date: 03/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2023 I mailed 2 used IPhones with a total value of $20 to SmartphonesPLUS. The shipment was delivered to them at 12:06 PM on July 27, 2023. I never received any payment or an email saying that there were any issues with my phones (as per company policy). I sent an email contact to the company 2 weeks ago and got no response. On August 28, 2023 I called SmartphonesPLUS and talked to a female about my order. After supposedly searching for my order (******) she asked me to hold for up to 2 minutes. After waiting on hold for 5+ minutes I hung up assuming this entire phone conversation was a waste of my time and decided to file this complaint.

    Business Response

    Date: 08/29/2023

    Hello, we have been in communication with the customer via phone call and email about the payment. We have put a stop payment on the initial check that was mailed out and have issued a new check to the customer. If the payment is not received within a timely manner we have also offered to sent payment electronically to ensure the payment is received. 

    Customer Answer

    Date: 08/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************************************

SmartphonesPLUS is BBB Accredited.

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