Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not done business with this company nor requested any services. How did you get my cc number?

  Business Response

  Date: 08/25/2025

  Hello *******,
  
  I hope this message finds you well.
  

  After reviewing your account, I noted that you or your wife initially enrolled in a monthly subscription for Future Health on August 12, 2024. While it appears the service was not actively used beyond the initial enrollment, we did not receive a formal cancellation request, which resulted in the subscription renewing and charging monthly through August 2025.
  
  Please note that, as outlined in the subscription terms, cancellations and refund requests must be submitted directly through the Future Health Billing Department.
  I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund in the amount of $1,419 has been issued. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  
  Your subscription has now been officially canceled, and no further charges will occur. We truly regret any frustration this situation may have caused and genuinely appreciate your patience and understanding as we worked to resolve it.
  If you have any questions or need further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:08/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company made unauthorized charges May June, July, of 2025 for ****** without notification theres not a phone number to contact them or anyway, I can find a dispute them. I had to cancel my debit card to stop payment and requesting a full refund. Thank you

  Business Response

  Date: 08/19/2025

  Hello ******,
  
  I hope this message finds you well.
  
  Thank you for reaching out, and I appreciate the opportunity to address your concerns.
  Our records indicate that your subscription with Prime Health began on May 1, 2025, and remained active on a monthly basis through July 24, 2025. As part of the subscription, you completed a weight management intake on May 1, 2025, followed by a video visit with a provider on May 2 to discuss treatment options. During that appointment, a prescription was ordered, and your medication was delivered on May 10.
  
  Please note that this is a subscription-based service, and a formal cancellation request is required in order to terminate the subscription and prevent further billing. This request can be submitted by contacting our Patient Support Team at *****************, which is also listed on our website for your convenience.
  
  Although we did not receive a formal cancellation request prior to your inquiry, I have proceeded and canceled your subscription. Please rest assured that your account is now fully canceled, and there will be no future charges.
  
  Additionally, Id like to confirm that all charges from May through July have been fully refunded.
  
  We sincerely apologize for any confusion or inconvenience this may have caused. If you have any further questions or require additional assistance, please dont hesitate to reach out.
  
  Kind regards,
  Head of Patient Experience 

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23743229
  
  I am rejecting this response because:

  I had an initial consult with prime health in May only. I didnt not ask for or use any service in  June, July, or August. The charge on my account was under another name I didnt recognize (loop) which had zero information. No contact number, no prime health listed. I had to go through my bank and they investigated to link the two companys, which was very deceiving and confusing. I would have contacted prime in June had I know it was a recurring charge. Again nothing was provided all three months, it feels like a scam. I am requesting a refund for June, July , and August 
  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 08/22/2025

  Hello ******,
  
  I hope this message finds you well.
  
  As noted in my previous email, a refund has already been processed for the charges incurred in June, July, and ******* totaling $1,196.97 ($398.99 per month for all three months).
  
  Please note that the initial charge in June was not refunded, as it covered the initial provider visit and medication that was dispensed at that time.
  
  Kindly keep in mind that this is a subscription-based service, which renews on a monthly basis until cancellation. The subscription includes unlimited provider visits each month, regardless of whether medication is received.
  
  If you have any further questions or need additional clarification, please dont hesitate to reach out. Ill be happy to assist.
  Best regards,
  Head of Patient Experience 

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/15/25 payed ****** for initial intake with physician and dietitian as well as medications. Intake with physician never occurred on 6/21/25 I was on video call for over 30 min my apt was scheduled at 8am screen shots provided. I attempted to reschedule appt on app and it is difficult to use and was unable. I never recieved any medical consultations or medications. 7/21/25 I still had not had an initial medical intake or heard from anyone so i requested my account be cancelled on 7/25/25 and requested a refund of ****** for 7/13/25 charge, Picture provided of requested refund. I was told that refund could not happen because it was already processed/ ordered through their pharmacy in which i still have not recieved and medications or inital intake from physician so not sure how they can "process" a medication order through their pharmacy with no initial exam. I am reporting this with extreme concern for patients safety reguarding this company and their medical practices. They are willing to give me injectable medications without having any form of labwork, patient education on use of product or formal intake from a physician. Instead of simply refunding me for what I still have not recieved yet however payed for. As of 8/11/25 i have still not recieved any medcication or physician consultations and was charged an additional ****** after I requested cancellation and refund on 7/25/25. I have filed a formal dispute with my credit card company as well as reached out to this company again in attempts to resolve and recieve refund.

  Business Response

  Date: 08/20/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. On behalf of *****, I would like to sincerely apologize for the experience you had with us. Please know that this is not the standard of service we strive to uphold.
  
  After reviewing your account, I have processed a full cancellation and issued refunds for the following charges:
  $279.00 charged on 6/15
  $399.50 charged on 7/13
  
  This brings your total refund to $678.50. You should see the funds reflected in your account within 510 business days, depending on your financial institution.
  
  We truly regret any inconvenience this situation may have caused and appreciate your patience while we worked to resolve it.
  If you have any further questions or concerns, please dont hesitate to reach out.
  
  Sincerely,
  Head of Patient Experience 

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving fraudulent charges on my credit card beginning in November 2024. I need all charges to stop and be reimbursed as I have never signed up for any service from this firm. I reached out to Open Loop via their only available contact channel - a form on their website. No one responded. I am prepared to take legal action if this matter is not resolved.

  Business Response

  Date: 08/18/2025

  Hello ****,
  
  I hope this message finds you well.
  
  Thank you for reaching out and bringing your concern to our attention. After reviewing our system, I was unable to locate an account with the information provided.
  
  The information we currently have does not locate your account. To help us assist you more efficiently and resolve this matter as quickly as possible, could you kindly provide any additional details that may be associated with your account, such as an alternate name, email address, phone number, or mailing address?
  
  We truly appreciate your patience and look forward to helping you get this sorted out promptly.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/30/2025 - OPNLP - MEDVI OPENLOOPHEALTIA $399.50 I did purchase and receive, but this one on 05/28/2025 - OPNLP - MEDVI OPENLOOPHEALTIA $399.50 and 06/25/2025 - OPNLP - MEDVI OPENLOOPHEALTIA $399.50 I DID NOT RECEIVE and cannot find a phone number on my credit card to call them. At one point they called me and I told them I had cancelled the order and did not want any more and they kept charging my credit card without my permissioon. This order on 07/23/2025 - OPNLP - MEDVI OPENLOOPHEALTIA $399.50 I just recently received this order, howerer they chargred me AGAIN for even a HIGHER amount, the following one here on 07/27/2025 - OPNLP FUTURHEALTH+ OPENLOOPHEALTIA $516.16 Can someone please get them to return my money because my credit card company is demanding payment telling me I need to contact them for a credit.

  Business Response

  Date: 08/18/2025

  Hello *****,
  
  I hope this message finds you well,
  
  Your subscription has been officially canceled, and a full refund in the amount of $516.16 has been processed for FuturHealth. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  
  As outlined in the subscription terms, please note that all cancellations and refund requests must be submitted directly through the FuturHealth ******************.
  Should you need to reach them, the ****************** can be contacted directly at **************.
  
  If there are any additional charges you are questioning, please attach a clear photo or screenshot of the charge, including the date, amount, and any reference details. This will help us assist you more efficiently.
  
  Once again, I sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 
  

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an ad for a prescription from *********, with claims it would be a one-time payment of $99. The only invoice in the app shows I should've paid $99, but the strange part is I have no email confirmation that I initiated this charge. Furthermore, my credit card statement says this company took out $347. Huh? It's also trying to charge me for a quarterly subscription, which i never agreed to, so I just canceled that. I want my money back. This is wrong to scam people who are trying to make positive changes in their life.

  Business Response

  Date: 08/26/2025

  Hi *****,

  Thank you for raising your concern. After reviewing your account, I see that you initiated and paid for a subscription on July 27, 2025. On the same day, a provider reviewed your information and prescribed Oral **********. This order was delivered to you via *** on August 4, 2025.

  Unfortunately, because the medication has already been delivered, we are unable to process a refund. I also see that your subscription is still active. To cancel your subscription, you will need to contact Sunnyside Customer Support directly at **************.

  Please let us know if we can assist you furtherwe are here to help.

  Warm regards,

  Head of Patient Experience

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website states that you will talk to a provider and get antibiotics for a uti. The website asked me a few questions, I never spoke with a doctor or had any way to contact the doctor. They denied the antibiotic and charged me. I emailed and they told me to call a number and the number is a scam! The first thing it says is how to get a free ******* gift card. I went to a regular doctor and do have a uti so I should have gotten the meds. Now I have to dispute this through my bank.

  Business Response

  Date: 08/26/2025

  Hi Mikayla,

  Thank you for raising your concern. Upon reviewing your account, I see that you completed your initial intake on August 4, 2025. On the same day, your asynchronous visit was completed by one of our providers.
  Based on the information provided in your intake, the provider advised the following:

  Follow-Up: Immediate in-person evaluation for physical exam, urinalysis, urine culture, and any additional workup as needed.
  Treatment Plan: No prescription was provided at this time; treatment to be initiated after in-person findings.

  The charge of $51.99 was for the asynchronous visit, which covers the providers review of the information you submitted and determination of the next best steps. Due to your symptoms, it was determined you needed to be seen and treated in-person.
  Please note that a partial refund of $12.00 was issued to you on August 7, 2025.
  If you have any additional questions or concerns, please dont hesitate to reach out. Were here to help and want to ensure you feel supported.

  Warm regards,
  Head of ***************************start="1117" data-end="1120">

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23710812
  
  I am rejecting this response because: This is a scam. There are so many people making the same claim. If you cannot actually speak with a doctor they cannot tell if you need to go to physically see someone. If I had known I couldnt actually speak to a doctor I never would have signed up for this. I have cognitive problems doing quizzes and answering questioning. I needed to actually speak to someone. You need to make your site clear that you do not actually talk to a doctor. Theres no way a doctor even had time to look at the answers to my questions. I want a full refund or Ill be reporting this as a scam. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/29/2025

  Hi Mikayla,

  Thank you for reaching out and sharing your concerns with us. I truly understand how frustrating this situation must feel, and I want to reassure you that your care and comfort are very important to us.
  After reviewing your account, I see that your asynchronous visit was completed on August 4, 2025. During this visit, the provider carefully reviewed the information you submitted and determined that the safest next step would be for you to have an in-person evaluation to ensure you receive the most accurate diagnosis and treatment.
  
  The providers guidance was as follows:
  Follow-Up: Immediate in-person evaluation for physical exam, urinalysis, urine culture, and any additional workup as needed.
  Treatment Plan: No prescription provided at that time; treatment to be initiated after in-person findings.

  The charge of $51.99 was for this asynchronous visit, which covers the providers review of your intake and determination of the next best steps for your care. Please note that a partial refund of $12.00 was issued on August 7, 2025.

  Unfortunately, were unable to provide an additional refund. if you have any further questions or need help arranging your next steps, please dont hesitate to reach out. Were here to assist you in any way we can.
  
  Warm regards,

  Head of Patient Experience

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged continually for months and charge of $139.17 on the 17th of the past months. I have no idea what this charge is for and have tried multiple times to email random people and it's never resolved. I need it canceled because I can not afford it and need a refund of all the charges

  Business Response

  Date: 08/22/2025

  Hello *****,
  
  I sincerely apologize for any mishap or inconvenience you may have experienced.
  
  After reviewing your account, I was unable to locate any calls or emails previously associated with it. However, your account has now been successfully canceled, and no further charges will be incurred.
  
  It appears that you signed up for FuturHealth program but decided not to move forward. Please note that this program operates on a subscription basis, which is why monthly charges continued until the account was canceled.
  
  I also noticed that some charges were disputed and, as a result, could not be refunded on our end. However, the remaining eligible charges have been fully refunded to the original payment method. Please allow ********************************************* your account, depending on your financial institution.
  
  Should you have any further questions or need additional assistance, please dont hesitate to reach out. Im happy to assist.
  
  Best regards,
  Head of Patient Experience 

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2025, I found on my Bank Debit statement a charge from a company called "Open Loop" health, for June 2025, for $ ***** which I Investigated (not having any link to this company) and found charges back to ****** *** ****** so far. At least 3x - very likely more but I've not located and looked thru my statements yet. I've reached out to ****************** times, and provided the exact detail of the charges. I Did have a valid single time prescription from a company called ******. I contacted them and they did indicate a single charge for that prescription in October 2024, for a even dollar amount. They stated they did not charge (to the cents) - and they only charged me once, which I accept. I re-connected with Open Loop (see emails) - and very clearly explained what I was asking - ******** times. The last time I spoke with them they asked for a copy of my bank statement, which I provided, - They Then they replied and said they needed to speak with me directly, so I called them at a number provided, which I reached a very rude and 'less then helpful' individual - And have ultimately been hung up on. Open Look gave me a # ******** for the Help ticket. But again I've called multiple times, and emailed multiple times and nobody will help me. I'm at a loss for what else to do. I will attach a copy of my redacted Bank statement for April. I've asked they 1. Stop charging my account effective immediately. 2. Refund / Return any $$ from the errant charges for multiple months.. and 3. Provide evidence / confirmation of those 2 things above taking place. Thank you for your help. Please feel free to reach out at the phone number ************ or ***************** / ******************** with any questions.

  Business Response

  Date: 08/22/2025

  Hello ******,
  
  I hope this message finds you well.
  
  Upon review, it appears that a subscription was initiated with FuturHealth for the meal plan service and was never canceled. As a result, the charges continued to occur on a recurring basis.
  
  Please be advised that your account has now been canceled, and a full refund has been issued for all charges associated with the subscription. Depending on your financial institution, the refunded amount should reflect in your account within 510 business days.
  
  Should you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Best regards,
  Head of Patient Experience

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7, 2025 I was charged $309.73 for something I didn't authorize, I would like a full refund of the amount charged.

  Business Response

  Date: 08/20/2025

  Hello ******,
  
  I hope this message finds you well.
  
  Thank you for bringing your concern to our attention. After reviewing our system, I was unable to locate an account using the information provided.
  
  To better assist you and resolve this matter as quickly as possible, could you please provide any additional details, such as an alternate name, email address, or phone number that may be associated with your account? Additionally, if you have any photos or screenshots (such as a receipt or charge) that you can attach, it would be very helpful, as were currently unable to pull up any records linked to your information.
  
  We appreciate your patience and look forward to helping you get this sorted.
  
  Warm regards,
  Head of Patient Experience 
  
  

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23695857
  
  I am rejecting this response because:
  I did not authorize this charge.

  Here is a picture where it was charged to my bank checking account. Your email wont accept a copy of my proof where it was charged.
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 08/21/2025

  Money was refunded. Thanks for your help.