Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my account $42.22 a month since January (8 months) for services I did not request and haven't received. Judging by other complaints on this site, this is a common practice. In speaking with the company, they can only describe their services generically as weight loss consultation. Im asking your help in recovering my $337.76.

  Business Response

  Date: 09/05/2025

  Hello *****, 
  
  Thank you for reaching out and sharing your concerns. I sincerely apologize for the frustration and confusion this situation has caused. We understand how upsetting it can be to see unexpected charges, and we take your feedback very seriously.
  
  After reviewing your account, it appears that you enrolled in a meal plan subscription with FuturHealth on January 9, 2025. As the subscription was not canceled, the account was billed automatically each month in the amount of $42.22, from January through August 2025.
  
  While the subscription details were included during the enrollment process, we recognize that this may not have been clear, and we truly regret any inconvenience this caused.
  
  To resolve this matter, we have issued a full refund for all eight payments, totaling $337.76, back to the original card used for the subscription. Please allow 510 business days for the refund to reflect, depending on your financial institutions processing time.
  Once again, we apologize for the experience and appreciate your patience and understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was charged what appears to be a recurring fee of *****, however I have never signed up for any subscription service.I have never heard of this company nor recieved any communication from this company about any type of membership or anything else.

  Business Response

  Date: 09/05/2025

  Hello ****, 
  Thank you for reaching out.
  
  Id like to clarify that you signed up for Admired on August 25, 2025, to address your medical concerns. On the same day, a licensed provider reviewed your initial intake form and prescribed medication based on that evaluation.
  
  At this time, our records only reflect the original charge associated with your consultation and prescription. If you have seen any additional charges on your account, please reject this response and submit any relevant screenshots or documentation that show the additional charges in question.
  
  We want to ensure your concern is thoroughly reviewed and resolved. Please dont hesitate to reach out with any further information or questions.
  
  Sincerely,
  Head of Patient Experience 

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/25/2025 I submitted my uti symptoms to *********** and paid $39.99. My information was reviewed by a doctor and denied due to my symptoms not being indicative of a UTI. This is modern day bait and switch. They lure customers in then deny their request for medication by saying the symptoms are not indicative. Symptoms can be screened before being charged but this is how they manage to steal money from customers and offer no refunds.

  Business Response

  Date: 09/05/2025

  Hello Takia, 
  
  I hope this message finds you well. 
  
  Thank you for reaching out. I want to sincerely apologize for the recent experience you had. We understand how frustrating this must have been, and we truly value your feedback.
  
  Please know that a licensed provider did review the symptoms you submitted and determined the appropriate treatment based on that clinical assessment. Our providers make all decisions based on individual symptoms to ensure safe and personalized care.
  
  As outlined in our Terms and Conditions under the "Refund and Cancellation Policy," it states:
  "Once you purchase a treatment through the Admired platform, your payment is final and non-refundable. All consultations are conducted by licensed medical professionals, not algorithms, ensuring personalized care. Since medical evaluations and pharmacy fulfillment incur costs as soon as an order enters the queue, we are unable to issue refundseven if you request to cancel after placing the order."
  
  Because your order was reviewed by a provider and entered into fulfillment, we are unfortunately unable to grant a refund at this time.
  If you have ongoing concerns about your treatment, symptoms, or experience, were here to help and want to ensure your care needs are fully addressed. Please dont hesitate to reach out with any additional questions.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compounded Trizepitide with b12 vitamins monthly delivery. G-Plans refuses to rectify this issue and after every time of reaching out to G-Plans support & customer service (Nic, Employee ID #******* was incredibly rude and completely unwilling to assist me in resolving this issue.

  Business Response

  Date: 09/04/2025

  Hello *********,
  
  I hope this message finds you well.
  
  Thank you for reaching out, and Im truly sorry to hear about your experience. Id like to help make this right.
  To better assist you, could you please clarify what specific support you need at this time? Are you looking to cancel your G-Plans account, or are you needing help understanding the billing?
  
  I did see that you filed a dispute for the $229 charge on August 16, 2025, and it looks like the dispute was resolved in your favor. If you have any questions about that transaction, I recommend following up directly with your bank for more details.
  However, Id still like to support you however I can. Please let me know how I can best assist moving forward.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently in November 2024 I scheduled an appointment / consultation. However, I didn't have the consultation. I'm writing because I'm concerned that a company would take money even though they haven't provided and goods or service. Its my fault I didn't pay closer attention to my account. I spoke to someone in billing today and he reimburse my account for July's payment of $136.74. He was very nice and assured me that I would be reimburse for the payments from November 2024 to June 2025 totaling $1,032.74. He said I should receive something via email by 9.2.2025. I really would like to understand how the company took payments and wasn't providing and goods or services. This is not good business.

  Business Response

  Date: 09/04/2025

  Hello *****,
  
  I hope this message finds you well.
  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription for FuturHealth on November 25, 2024. While it appears the service was not actively used beyond your initial appointment with a provider, we did not receive a formal cancellation request. As a result, the subscription continued to renew and charge monthly through August 2025.
  
  Please note that, as outlined in the subscription terms, all cancellations and refund requests must be submitted directly through the *********************************************** The ****************** can be reached at **************. I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund of $1,039.74 has been issued to cover charges from December through July. I also see that a refund of $138.68 was already processed for August.
  
  Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  Your subscription has now been officially canceled, and no further charges will occur.
  We regret any frustration this situation may have caused and truly appreciate your patience and understanding as we worked to resolve it. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged and never received services. Tried several times get a refund and I have not received a call back. Do not authorize this charge..

  Business Response

  Date: 09/10/2025

  Hi ******,
  
  I hope this message finds you well.
  
  After reviewing your account, I noticed that you initially enrolled in a monthly subscription on August 11, 2025. Although it appears the service was no longer actively used, a formal cancellation request was not submitted. Please note that cancellations and refund requests must be submitted directly through the FuturHealth Billing Department.
  
  Im happy to share that we have now processed a full refund in the amount of $597.00, and your subscription has been fully canceled. You will not receive any further charges.
  Please allow ******************************************************* your bank account, depending on your financial institution.
  
  I sincerely apologize for any inconvenience this may have caused, and I truly appreciate your patience while we worked to resolve this. If you have any additional questions or need further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ***** $189.00 was taken from my bank account by Open loop ********************** . I did not authorize this transaction. On August 17 ,25 $269.00 was taken from the same account by Open loop **********************. I did not authorize these charges .i dont know this company and ive never done anything with them I do not have any way to contact them about this problem

  Business Response

  Date: 09/03/2025

  Hi *******,
  
  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on July 19, 2025, with an initial charge of $189.00. While it appears the service was no longer actively used, we did not receive a formal cancellation request, so your subscription continued on a recurring monthly basis at $269.00 per month.
  
  Your next invoice is scheduled for September 13, 2025 in the amount of $269.00.
  As a reminder, all cancellations and refund-related requests must be submitted directly through the *** Health Billing Department.
  
  Payment Details
  7/19/25: $189.00 (Medication ordered and delivered on July 23, 2025)
  8/17/25: $269.00
  9/13/25: $269.00 (upcoming)
  Total Charged: $458.00
  
  Please note your *** Health subscription will remain active until you officially request to cancel it.
  We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/17 /2025 I filed an application to obtain a prescription for the weight loss drug Trizeptide. In order to book appointment with Doctor , Remmy has it set up so you have to give payment information to secure the time slot. However, if for some reason client is not approved by medical professional consumer is due a refund as provider has not agreed client is qualified to receive the prescription. The monthly fee includes everything needed to administer the medication per their website.Remmy is to provide the Doctor included in the monthly fee. I was set to have my consultation on 7/18/2025. Is was arranged by text message dispatched by Remmy with a link to the appointment times available. I don't have any control I am completely at the mercy of Remmy employees. I signed on thru portal provided at 9:22 pm appointed time ( 9:45 pm) I monitored my phone waiting for this medical professional over 35 minutes. I immediately contacted the Remmy team member let her know what happen. she apologized for the Doctor and said she would prioritize my appointment. I didn't get a new link or appointment time, but I tried using the link prior, I got into the portal waited to be connected same as night before no show. This was on 7/19/2025 I again reached out to Remmy team member, got a response along the same line as before. Never heard from that person again. On 7/25/2025 I called and emailed and ended my association and membership. I.noticed a $279 charge went thru my bank from Remmy and also wanted my money back. Also a $399 charge was presented but denied as fraudulent. I have since discovered that is the usual way according to others online. These weight loss platforms are operating with impurity. If anything goes wrong, it's the client's responsibility. They also present charges regardless of cancellation. My bank stopped payment as fraudulent as other customers have had problems as well. It reminds me of the mafia you are not allowed to leave.

  Business Response

  Date: 09/03/2025

  Hi *****,

  I hope this message finds you well. Im happy to let you know that a refund in the amount of $279.50 has been processed. Please allow ************************************** your account, depending on your financial institutions processing times.

  If you have any questions or concerns regarding the refund itself, we kindly ask that you contact your bank for further assistance. In the meantime, if you need any additional help or support, please dont hesitate to reach outIm here to assist you.

  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $623.42 in 6/29/2025, by Open Loop Health and was given an appointment on July 4, 2025, with a PA to get approved for medication that I was charged for, up front. The PA stated that I did not qualify for the medication and that I would receive my refund within two days. We are now at 8/25/2025 and I continue to fight for my refund. Every time I call, I am given a new excuse, including they are reviewing my refund because I am on a "long list". I waited five weeks for my refund and then filed a dispute with my Citi card. You told them that I didn't get my refund because I did not follow your "return policy." What return policy? I never recieved anything from you but a denial of medication I paid for. Next time you said it was because I disputed the charge. Yes, after you have FIVE WEEKs to reverse the charges. I will continue to pursue this. I have called more than five times and chatted twice, to no avail. I an extremely frustrated at this point, looking for potential support from the MD attorney general, if that is my only resolution here.

  Business Response

  Date: 09/03/2025

  Hi *********,
  
  Hi *********,
  I hope this message finds you well, and thank you for reaching out with your concerns.
  Upon reviewing your account, I see that you have initiated a dispute with your bank or credit card company. Because of this, we are unfortunately unable to process a refund on our end at this time.
  If you have any questions or concerns regarding the status of your dispute, we kindly recommend reaching out directly to your financial institution for further assistance.
  That said, if you have any additional questions or need support with anything else, please dont hesitate to reach outwere here to help in any way we can.
  
  Warm regards,

  Head of Patient Experience

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a product I didnt order. The company took the info from another product I purchased through them. I called as soon as I saw they charged me & advised them I didnt purchase & how did they charge me when I hadnt gave them my info or authorized this purchase. They stopped the order but didnt return my money! I called them the other day & advised they had 24 hrs to return my money or I would be filing a complaint w/the BBB.

  Business Response

  Date: 08/27/2025

  Hello ***,
  
  I hope this message finds you well. 
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience this may have caused.
  
  You were charged $59.73 for an Eat Fit Go food delivery box, which is an optional add-on available upon patient request. In this case, the order was not fulfilled, as that was your request.
  
  We have since processed a full refund to the original card used for the purchase. Please allow 510 business days for the funds to appear in your account, as processing times may vary depending on your financial institution.
  
  If you have any further questions or concerns, please dont hesitate to reach out. We value your feedback and appreciate the opportunity to make things right.
  
  Warm regards,
  Head of Patient Experience 
  

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********