Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No product or service as advertised was received.

  Business Response

  Date: 07/30/2025

  Hi *****,

  I hope this message finds you well.
  After reviewing your account, I noticed that you initially enrolled in a monthly subscription on June 27, 2025, and paid the initial fee of $179.00. While it appears you did not continue using the service, a formal cancellation request was not submitted. As a result, the subscription continued to auto-renew, including a monthly charge of $299.00.
  Please see a summary of the charges and refunds below:
  
  June 27, 2025: Initial Enrollment $179.00 (Refunded on 7/30/25)
  July 25, 2025: Monthly Renewal $299.00 (Refunded on 7/30/25)
  
  Your subscription has now been fully canceled, and no further charges will occur. Please allow ******************************************************** your bank account, depending on your financial institution.
  I sincerely apologize for any inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,

  Head of Patient Experience

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I reviewed the emails that I received and I do not see where the price would change from $179.00 to $299.00. My insurance does cover this type of medication, but I was never give the chance to add my insurance information, I thought I could do this with my ************** that was originally scheduled via my initial phone call, but i never received that call. A better explanation of however the process works would be better. Thank you for assisting in helping to resolving this.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company to get the weight loss shot. I paid $602.13 upfront on 6/20/25 and was promised I would recieve 3 months worth of the shot as well as a 3 month membership. On 7/14/25 I was charged $397.00. I immediately called to find why I was charged again. The man I spoke too told me it was for the medication. I explained to him repeatedly that I paid for 3 months of medication upfront and there was no reason I should be charged again. He told me that they are "working on their website so it doesn't say you pay for EVERYTHING upfront", because that's really the case. I ended up canceling, and was refunded the $397.00 I was charged for the medication for July. I asked for a full refund of the $602.13 I paid because they lied to me and they only refunded me $167.11. The same thing happend to a family member of mine that I referred to OpenLoop Health. I'm requesting to be refunded the remaining balance of $435.02 and hoping this company doesn't scam anyone else.

  Business Response

  Date: 07/30/2025

  Hello *******,

  I hope this email finds you well. Please accept our sincere apologies for any inconvenience this may have caused. We want to confirm that your account has now been fully canceled, and a full refund has been processed.
  

  The refunded amount has been returned to the original payment method. Kindly allow 510 business days for the funds to appear in your account, depending on your banks processing times.
  

  We truly regret any frustration this situation may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out.
  

  Warm regards,
  Head of Patient Experience 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged ****** and have no idea why I am being charged ****** repeatedly. The initial cost was ***** and I did not subscribe for a monthly prescription. this is insanity ***** a month this was misleading on so many levels

  Business Response

  Date: 07/24/2025

  Hi *****,
  
  I hope this message finds you well.

  After reviewing your account, I noticed that you initially enrolled in a monthly subscription on February 28, 2025 for $374.00. Although it appears you did not continue using the service, a formal cancellation request was not submitted, which is why the subscription continued to renew and charge monthly through July 2025.
  
  Ive issued your refund of $2,245.00, covering the charges from March, ****** **** June and July 2025. Please see the list of charges below, which have now all been refunded:
  
  March 28, 2025: $449.00 (Refunded 7/24/25)
  April 25, 2025: $449.00 (Refunded 7/24/25)
  May 23, 2025: $449.00 (Refunded 7/24/25)
  June 20, 2025: $449.00 (Refunded 7/24/25)
  July 18, 2025: $449.00 (Refunded 7/24/25)
  Totaling $2,245.00
  
  Your subscription has been fully canceled, and you will not receive any further charges. Please allow ******************************************************* your bank account, depending on your financial institution.
  I truly apologize for any inconvenience this may have caused, and appreciate your patience as we worked to resolve this. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,

  Head of Patient Experience

  
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company for weight loss. I have received several different excuses and charges which were not part of the program. My first charge was $597.00 on June 23, 2025. On July 19, 2025 another charge of $397.00. They were not authorized which has caused my account to be overdrawn. Upon contacting no one can see an account for me which makes me not understand the charges.

  Business Response

  Date: 07/23/2025

  Hello ********,
  
  Thank you for reaching out and for bringing your concerns to our attention.
  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription with Future Health on June 23, 2025. A consultation was completed with a provider on June 29, and your medication was ordered the same day. The pharmacy received the order on June 29, and the medication was shipped on June 30.
  
  A refill intake was submitted on July 19 for the provider to review and initiate a new medication order. The provider reviewed your intake and placed the order on the same day. The pharmacy received the order on July 19, and the medication was shipped on July 22.
  
  The initial charge of $610 covered the enrollment, program access, and the first month of medication. The subsequent charge of $397 reflects the bundled cost of the refill and associated services.
  
  Please note that, as outlined in the subscription terms and conditions, all cancellations and refund requests must be directed to the Future Health ******************* You may contact them at ************** for further assistance.
  
  We appreciate your patience and understanding, and we remain committed to supporting you.
  
  Sincerely,
  Head of Patient Experience 

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23626656
  
  I am rejecting this response because: Everytime I would attempt to call I would get the chat option first. Yes I originally was talked in to sign up. With the understanding that it was 3 months for a total cost of $597.00 which included the medication. I thought what a great deal. When filling out the quiz that should have been enough to take off the weight I needed. Upon hearing from the doctor which my husband was present on I even questioned the doctor *** informed me also it was a 3 month deal.  I tried several times to call keeping up I tried speaking again with a human because the medication directions were not explicit, the syringe to use did not give proper dosage I even had to go to my pharmacy for them to explain to me. Over the month and strict dieting I only lost 6 pounds.  Again I tried to call to see problem.  The so called refill slip I filled out was was me explaining the dosage wasnt working SO WHY WOULD I WANT A REFILL!! I was hoping to hear from someone for help. The next thing I see is a deduction from my checking account for another prescription which I immediately called to cancel. BETWEEN THW CHAT AND THE RUDE TELEPHONE CALLS I DINT KNOW IF I WAS COMING OR GOING. I DONT FEEL YOUR CUSTOMER SERVICE IS PROPERLY TRAINED TO UNDERSTAND WHAT PEOPLE ARE ASKING.  

  IF NOTHING ELSE I FEEL FOR SURE THE AMOUNT OF $397.00 and $37.00 SHOULD BE REFUNDED. AND ASSURE THAT MY ACCOUNT IS CANCELLED. AFTERALL IN TOLD BY DOCTOR THAT THE AMOUNT OF $597.00 WAS TO COVER 3 MONTHS.  I AM NOT GOING USE PRESCRIPTION THAT I RECEIVED YESTERDAY JULY 23, 2025 (WHICH I RECEIVED AND DID NOT KNOW AND SET OUT IN THE HEAT UNTIL 6pm)  

   

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 07/25/2025

  Hello ********,
  
  I sincerely apologize for the delay in resolving this matter and truly appreciate your patience and understanding.
  
  I have followed up with our billing department, and Im pleased to inform you that a refund has been processed for the payment made on July 19th in the amount of $397. Please allow ********************************************** your account, depending on your financial institution.
  
  Additionally, please note that your account has been fully canceled, and no further charges will be incurred.
  
  Once again, I apologize for the inconvenience this situation has caused. Should you have any further questions or require additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've exchanged the emails below with Open Loop Health including their stock reply. They have made no other contact. Feel free to phone and/or email if you need additional information.Thank you for all your help.GHDenny OPEN ******************* Sent via Website Form 12:50 PM, 07/10/2025 From 10/192024 until 05/19/2025 (8 instances X $39.00= $312.00) I've been billed and have paid for services not requested, need, nor wanted. I'm requesting an immediate refund of $********* ****** ************************************************ PH ************ I expect to hear from you within the week before I contact the Better Business Bureau.GHDenny REPLY From:"OpenLoop Health" <******************************************************>[Add to Address Book or Unsubscribe]To: "****** *****" <***************************************>Subject: Received Your Form Submission Date: Jul 10, 2025 12:52 PM Hi ****** Thanks for reaching out to OpenLoop!Well take a look at the details you shared, and if it seems like a good fit, someone from our sales team will be in touch very soon to schedule a quick *********,OpenLoop Team OpenLoop Health, ***********************************************************

  Business Response

  Date: 07/23/2025

  Hello ******,
  
  I hope this message finds you well.
  
  Thank you for bringing your concern to our attention. After reviewing our records, I was unable to locate an account using the information provided.
  
  To better assist you and resolve this matter as quickly as possible, could you kindly provide any additional details, such as an alternate name, email address, or phone number that may be associated with your account? Additionally, if you have any supporting materials (such as a receipt, screenshot, or photo) that you could attach, it would greatly assist us in our search, as we are currently unable to retrieve any records connected to the initial information.
  
  We appreciate your patience and look forward to helping you get this resolved promptly.
  
  Warm regards,
  Head of Patient Experience 

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23622556
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/25/2025

  Hello ******,
  
  I hope this message finds you well.
  
  I was initially unable to locate your account without additional identifying information. However, upon reviewing the image you provided, I was able to identify a name listed at the bottom of the page and successfully locate your account.
  
  After further review, I noted that you enrolled in a monthly subscription for FuturHealth on September 20, 2024. While it appears the service was not actively used beyond the initial enrollment, we did not receive a formal cancellation request. As a result, the subscription continued to renew and incur monthly charges through April 2025.
  
  Please note that, as outlined in the subscription terms, all cancellations and refund requests must be submitted directly through the *********************************************** OpenLoop manages billing on behalf of FuturHealth and relies on those formal requests to process any account changes. The ****************** can be reached at **************.
  
  I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund of $312 has been issued, covering charges from October 2024 through April 2025. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  
  Your subscription has now been officially canceled, and no further charges will be incurred.
  
  We regret any frustration this may have caused and truly appreciate your patience and understanding as we worked to resolve the matter. Should you have any further questions or require additional assistance, please dont hesitate to reach out.
  
  Warm Regards,
  Head of Patient Experience 

  Customer Answer

  Date: 07/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive monthly medication from this company. I told them Id be going out of town and to delay my medication shipment as I wouldnt be here to receive it and it needs to be refrigerated. They received the message and instead sent it out anyways. They told me they were sorry for the confusion and that they would sent a replacement and to contact them when I got home. I did and then I have gone back and forth for over a week with them saying theyre escalating the situation and then no one gets back to me. I would like my credit card refunded and to make sure I am not charged again for my membership which I have asked 4 times to cancel and no one has confirmed they will cancel it.

  Business Response

  Date: 07/18/2025

  Hello *******,

  Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience and frustration this situation may have caused.

  Upon reviewing your account, I found that your subscription was enrolled under a different email address, which led to the delay in processing your cancellation request. I understand how concerning this experience must have been, and I truly regret any confusion or inconvenience it caused.
  
  I have now located your account, canceled the subscription, and issued a full refund for the $199 charge made on June 29, 2025. You will not receive any further recurring charges. Please allow 510 business days for the refund to appear in your account, depending on your financial institution.
  
  We value your feedback and take your concerns seriously. Please dont hesitate to reach out if you have any further questions or need additional support. We're here to help.
  
  Sincerely,
  Head of Patient Experience 

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ******, received nothing. I received my bill and question the charge made on 6/10, they assured me it would be cancelled and my account credited. I thought it was over and taken care of. When I paid my bill I found out it was still on my account.When I called to try and get a refund on 7/11, they claimed they could not credit the card it was charged to. They stated they were changing to a secure phone line, instead of returning the money, they proceeded to drain my bank account for around *******. I now can not pay my bills.

  Business Response

  Date: 07/25/2025

  Hi ******,
  
  I hope this message finds you well.
  After reviewing your account, I see that you initially enrolled in a monthly subscription on June 10, 2025. While it appears the service was no longer being used, we did not receive a formal request to cancel the subscription, which is why it continued.
  
  Upon further review, I noticed that a charge in the amount of $349.00 was processed on June 10, 2025. A refund has been issued for this charge on July 24, 2025.
  I can confirm that there were no additional payments made toward your subscription beyond the June 10th charge. 
  
  Your subscription has been fully canceled, and you will not receive any further charges. Please allow ******************************************************* your bank account, depending on your financial institution.
  
  I truly apologize for any inconvenience this may have caused, and appreciate your patience as we worked to resolve this. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23606645
  
  I am rejecting this response because: when I called the customer service line they proceeded to run all these cash apps, phantom topper and Apple Pay on top of what my refund was and drained my account for around *******
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/28/2025

  Hi ******,

  Thank you for your response and for providing the screenshot of the Apple Pay charges.
  After reviewing your account, we do not show any additional charges processed for your subscription through our system. Please note that we do not have access to Apple Pay transactionsour charges would appear under the name Openloop Health or TrimRx on your bank statement.
  We recommend contacting your bank or Apple Pay support directly for further assistance in tracking those specific charges.
  Were sorry for any confusion this may have caused and are happy to help with anything else you may need.

  Best regards,

  Head of Patient Experience

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my initial purchase on 4/19/25 to Open Loop Health, *** of $179.00 I have been charged 3 times( 5/17, 6/14/ and 7/12) for $299.00 each time with no product sent. I have tried to contact Open Loop but have failed to receive a response. I request a full refund to my credit card account of $897.00, a termination immediately to my account and of any further contact.

  Business Response

  Date: 07/18/2025

  Hello ***,
  
  I hope this message finds you well.
  
  I am writing to follow up regarding your recent concerns about your MEDVi subscription. According to our records, your subscription began on April 21, 2025. An asynchronous visit with a provider was completed the same day to review your intake form and place the medication order. Order #******** was issued on April 21, 2025, and a tracking number (************) was generated on April 23, 2025, for shipment.
  
  Please note that, as outlined in the subscription terms, all cancellation and refund requests must be submitted directly through the MEDVi ******************* As this is a subscription service, charges will continue unless a formal request is made. OpenLoop manages billing on behalf of ***** and requires these requests to process any account changes. You may contact the ****************** at **************.
  
  At this time, your MEDVi account has been canceled as requested. Additionally, a refund in the amount of $897 has been processed for payments made from May through July 2025. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 
  
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked with a Prime Health representative and canceled my subscription. After, I was charged $299 per month for the past 3 months from openloop. There was no email notification, receipt, etc. I want all of these charges refunded. Not sure why these businesses are getting away with not notifying customers of these charges.

  Business Response

  Date: 07/16/2025

  Hello *******,
  
  I hope this message finds you well.
  
  Thank you for reaching out, and I appreciate the opportunity to address your concerns.
  
  Our records indicate that your subscription with Prime Health began on April 19, 2025, and remained active monthly through July 12, 2025. Please note that a formal cancellation request is required to terminate the subscription and prevent further billing. This request can be submitted by contacting our patient support team at *****************, which is also listed on our website for your convenience.
  
  Although we did not receive a formal cancellation request prior to your inquiry, I have proceeded and processed the cancellation of your subscription. I sincerely apologize for any inconvenience this may have caused.
  
  As a resolution, a full refund in the amount of $897 has been issued, covering charges from May through July. Please allow ********************************************* your account, depending on your financial institution.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have these 2 charges on my *** account for something I did not purchase. In looking at the other complaints it seems like it is for a membership? I have not signed up for anything. I would like to get a return on this. Opnip* Futur D23, Openloopheal, IA $422.74 on 2/24/25 Opnlp* Feb-23-25, Openloopheal, IA$399.00 on 2/24/35

  Business Response

  Date: 07/10/2025

  Hello ********,
  
  I hope this message finds you well.
  
  After reviewing your account, I noticed that you initially enrolled in a monthly subscription for FuturHealth on February 2, 2025. While it appears the service was not actively used beyond the initial enrollment, we did not receive a formal cancellation request.
  
  As outlined in the subscription terms, all cancellations and refund requests must be submitted directly through the *********************************************** The ****************** can be reached at ************** for any future inquiries regarding account changes.
  
  Additionally, I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund in the amount of $821.74 has been issued, covering charges from February. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  Your subscription has now been officially canceled, and no further charges will occur.
  
  We regret any frustration this may have caused and truly appreciate your patience and understanding as we worked to resolve the matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****