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Business Profile

New Auto Parts

SubiSpeed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, December 16, 2024, Subispeed canceled my order and initiated a refund for a set of wheels I ordered through their website. At the time I placed the order, on December 5, 2024, it displayed in-stock and a quantity of 16 units. I promptly placed the order. I received a confirmation number for my order (#V005GYCLA) and waited to receive notification of my wheels being shipped. Afterwards, I check their website again and the inventory now displayed 0 in-stock so I thought maybe other people took advantage of the price they had clearly displayed on their website.I did not receive a notification of my wheels being shipped but instead, an email of a refund and cancellation of my order. The email I received clearly states, Unfortunately, we will not be able to fulfill this order as the minimum order quantity required by our supplier was not met. However, upon reading this email; I immediately checked their website and noticed that the wheels were indeed in-stock and displayed na inventory of 4. I believe the company noticed a misprint on the price they had displayed, however I feel they should honor the list price. The list price for the wheels was $221.43. After my order was canceled and refunded, I noticed the price was $549.00. I have included images of their website with the list prices before and after. As well as an image of the in-stock inventory of 4 after they claim they do not have the inventory to fulfill my order.

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/4/24 I ordered a set of car wheels (4 total) that was advertised for 52% off in which I placed the order and payment through affirm. ************************************************************************************************************************************************************* which I never authorized. Ive reached out to them with no avail. I would like this resolved and have my order put through for the advertised price in which I initially ordered this product.

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise a clutch kit for a 2013 Scion FRS and similar models as being in stock and shipping the same day, if ordered before 3pm--however, that's not true. I ordered a kit and three days after I ordered it still hadn't arrived, so I called customer service and they said it ships from the manufacturer. They said on the phone that the "in stock" shows that it's available through the manufacturer, but they don't advertise that and it seems like it's actually through them and ships the same day. It's now almost a week later and I still don't have the part that I bought.

    Business Response

    Date: 05/14/2024

    I do apologize that the order was not fulfilled in the specified time.  We have been in contact with the customer and issued a refund for the shipping paid.  Since the refund, the item has been delivered to the customer.  I have included screen shots of the tracking and the refund issued to the customer.  

    Customer Answer

    Date: 05/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *******.com, owned by subispeed, promises a 110% price match. When presented with the competitors price, they walk this promise back. This is false advisement and they need to take this off their website as it is misleading.

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/25 I ordered two sets of brake pads (rear and front) from FTSpeed. The rear pair shipped quickly but the front said expected to ship 10/12. On 10/14 I emailed support and asked if they had shipped yet, as the expected ship date was no longer on the item page. I got a reply the same day saying they planned on getting the shipment within three weeks. On 11/3 I emailed again and asked if they had gotten the shipment as this order was to replace worn pads and I wasn't enjoying driving on work pads. I never got a response so on 11/9 I submitted a new ticket asking to cancel the remaining order and asked for a refund, as I didn't want mismatched pads. The front pads got refunded but the rear ones got denied a refund due to it being out of the 30 day window. I get that the window is a thing, but I would have returned them sooner had I known the expected ship date was so far off. The pads are still in their original wrapping unopened, and I offered to even pay for the shipping back.

    Business Response

    Date: 11/14/2022

    Sorry for the misunderstanding. ***** will be in contact with you shortly. I have notified him to accept the return and we'll get you refunded as soon as we get that back. 

SubiSpeed is NOT a BBB Accredited Business.

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