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Average of 5 Customer Reviews
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Review fromGenesha G
Date: 09/24/2024
1 starGenesha G
Date: 09/24/2024
CUSTOMER SERVICE is of course awful as you can see from all the reviews below, but not only that their approach seems scammy! I reached out to one of the **** at vending.com and when asked to view the vending machine before purchase, he immediately got an attitude. His voice became snappy, arrogant, and he told me in a short tone Oh well thats not going to happen then he proceeded to hang up on me. I also had another experience speaking with the same representative, when asking how Do they assure their customers that they will be receiving their purchase, when their policy states that you must pay before even viewing the item or even having it placed, and his tone again was unpleasant. He laughed at me a couple times when he mentioned, that theres basically no way of guarantee that I will receive my purchase. Which gave me the feeling that this company could possibly be scamming people and judging by the reviews, I wouldnt be surprised. I will not ever be purchasing from this company, and I will advise anyone and everyone to avoid this company altogether, and write a review on this website so that no one else has to ensure their blatant rudeness, disrespect, lack of CUSTOMER SERVICE, etc.
Vending.com LLC
Date: 09/27/2024
We have no record of Ms. ******* ******** in our database including the email address **********************************. I reached out directly to Ms. ******** via email apologizing for her experience and asking for her to contact me directly to provide more information including the name of the team member she spoke with. She responded via but was aggressive in her response and did not provide a contact phone number or any further information regarding her experience. I would be happy to have a conversation with Ms. ******** to better understand her experience.
Review fromSavanna M
Date: 03/20/2024
1 starSavanna M
Date: 03/20/2024
Please do not order from this company!! We paid a deposit for the machine in August of this year. After 2 failed attempts to deliver the machine (on their end and with their vendor) they went radio silent. We had been told to standby until a larger stair climber had been rented so that a 3rd delivery could be attempted. Unfortunately, this third attempt never took place. The machine was sent back to the factory and we've been told they are keeping our deposit even though the machine was never delivered. On top of that the sales rep has been not only been unhelpful, but has refused to escalate internally and has been hostile with us. I've never left a negative review in my life but felt that you should be warned. DON'T SEND THEM A DOWN PAYMENT!Vending.com LLC
Date: 03/29/2024
Due to the lack of response from this customer in December 2023, we had no choice than to bring the machine back. We could not let the machine remain at the shipping carrier from October through December of 2023. Vending.com incurred freight charges both ways totaling $1,500. This complaint is the first time we are hearing from the customer since last December. We have documentation signed by the customer acknowledging the requirements by the customer, which were not met.Review fromSteve M
Date: 01/24/2024
1 starSteve M
Date: 01/24/2024
Horrible service. ************ has died three times. Latest repair offering is in September.Vending.com LLC
Date: 01/29/2024
We have reached out to ****************** via the email provided and are waiting for this reply. We look forward to receiving a response from ****************** ASAP so that we can assist with resolving his concerns ASAP.Review fromlisa M.
Date: 09/19/2023
1 starlisa M.
Date: 09/19/2023
I have never experienced such poor customer service in my life. They were super communicative during the sale, then radio silence once I had the machine and was experiencing difficulty with my cashless payment system. I emailed, called, texted, finally complained to my salesperson who said they would escalate it to their boss, but I still ended up fixing the problem with no help. You are better off getting a vending machine from **** club or Amazon. I specifically went with a vending focused company hoping that they could provide guidance because this is my first vending machine. I would not make that mistake again. I attempted to use the help chatbot at one point. It asked me to wait a moment while it connected me to a technician. That message was still on my phone 3 hours later. I was never connected. If you cant help someone, you should probably tell them that.Vending.com LLC
Date: 10/17/2023
BBB, please remove this complaint per the request of the customer. Below is a copy of the removal request she submitted. Thank you.
-----Original Message-----
From: ******************* <***********************************************; ********* Monday, October 16, 2023 7:08 PM
To: *********************************
Subject: Vending.com review
To whom it may concern,
I left a negative review for vending.com on the bbb.org website. It came to their attention and they have since rectified the problems to my satisfaction. Is it possible to edit or remove my review since it no longer applies?
Thank you,
*******************.
Sent from my iPhoneReview fromCasey R
Date: 07/28/2022
1 starCasey R
Date: 07/28/2022
****** was shady and rude. He didn't listen to what I was wanting, he just aggressively pushed a product I told him I wasn't interested in instead of helping me find a product that was better suited to my needs.Vending.com LLC
Date: 08/05/2022
****************, thank you for your feedback and I apologize your experience with Vending.com fell short of your expectations. Our goal is to assist our customers to the best of our ability by listening and understanding their needs in order to propose a solution that best positions our customers to achieve their objectives. After receiving your review via BBB, I attempted to connect with you several times including leaving a voicemail and email last Friday, July 29th, followed by another voicemail and email this Monday (08/01), and a voicemail yesterday (08/02). I would appreciate you sharing the best way to get in touch with you. Also, you may contact me directly at ************. I look forward to speaking with you and better understanding your experience so that we can better serve our customers in the future. I also want to personally assist you regarding your vending questions and vending equipment needs. Thank you again to take the time to share your experience. Sincerely, *********************** Sales Manager, Vending.com
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