Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Trucking

CRST The Transportation Solution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

This profile includes complaints for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CRST The Transportation Solution, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wall oven through Lowes to be installed at my home by CRST. I bought it 12/26, had my install scheduled for 1/1/23. Since that time CRST has been scheduling and rescheduling without ever following up with me, just continuing to reschedule. Im at the 8th reschedule which is supposed to take place 1/23, but I dont believe it will happen based on past performance. *** tried to call them and get stuck on hold. Ive tried to use their online chat service but it doesnt seem to resolve the issue or Ill get stuck on hold there as well. *** reached out to Lowes to help me resolve it, but it seems like their hands are tied.

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/19/2022, my wife and I ordered a Frigidaire dishwasher from ****** store #****. We also purchased the installation parts, delivery, install, and haul off for our old unit, which totalled to $1029. The new dishwasher was delivered on 11/20/2022, and it was scheduled by CRST to have it installed on 12/02/2022. The old dishwasher would be hauled away that day as well. On 12/02/2022, old the dishwasher was hauled off and the new one was installed. The new one immediately turned out to be faulty, giving an i30 error code and constantly filling and draining. I called the ****** store to tell them the issue, and that I would like the dishwasher uninstalled, hauled off, and to get a refund. The associate at *************************** - spoke with someone named **** or **** with CRST who ensured him someone could come either on 12/05/2022 or 12/06/2022 to do the uninstall and haul off. That did not happen, and it turned out that the uninstall and haul off were actually scheduled for 12/19/2022, despite being told otherwise. ****** tells me the refund cannot be given until the dishwasher is back at their store, yet I'm having to wait another 2 weeks to have that happen. In the meantime, my wife is out $1029, we don't have a working dishwasher, and I had to shut off the water to my sink in order to prevent water from backing up into the dishwasher. I want my wife to receive the full $1029 refunded, regardless of whether this dishwasher gets picked up. I'd also like an additional $500 for the dishonesty and runaround I've gotten in this ordeal. This will also help cover the dishwasher I'll need to purchase elsewhere as soon as possible to resolve not having a working dishwasher or sink. I've lost all trust in this going as scheduled, because I've already been lied to about it. ****** and CRST should not be able to hold our money hostage for such a flagrant failure on their part.

    CRST The Transportation Solution, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.