Business Profile

Trucking

CRST The Transportation Solution, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

37 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the Office Manager for *************************************, a position that is the singular support and office staff for the entire school. I paid an extra $295 for white-glove service to install a brand-new fireproof file cabinet, which is required by law for our school to have and use for all student records. The white-glove service is described in the attached pdf as follows: "Inside Delivery price includes un-carton, set in place, removal of debris . . . " The pictures I've included show the service I received. This 800-lb item has been sitting in our school's entryway since CRST delivered it on July 18, with no contact from them. It is blocking the walkway and beginning to act as a horizontal working surface because it has sat there for such an abysmally long time. It is one of the two most important pieces of equipment in my office, second only to my computer. I desperately need to finish setting up my office, which was newly built over the summer, and secure our student records before school begins on August 25, but CRST does not appear to think either of those things matter. They apparently do not intend to deliver services we paid for over two months ago. I have had to reach out to ******** (the manufacturer) multiple times to try to get the job finished, which I do not have time for when I'm facing the start of a new school year. I was finally told by FireKing that CRST had a crew in my area both Wednesday August 13 and Thursday August 14, but they never followed through with scheduling service for me. I now have barely a week to finish setting up my office in addition to all my regular and huge list of duties prior to the start of the school year. I need this safe in my office. Today. A week ago.
Business Response
Date: 09/15/2025
Thank you for reaching out and sharing your concerns.

We sincerely apologize that our service did not meet your expectations. At CRST Specialized Solutions, we strive to provide the highest level of care and precision, and we regret falling short in your experience.

To help us address this matter promptly, we encourage you to file a claim so we can investigate and resolve the issue.

Please use the following link to submit your claim: ********************************************************************************

Our team will review your submission thoroughly and work to make things right. We value your feedback and appreciate the opportunity to improve. If you have any additional details or questions, please dont hesitate to contact us directly at **************************************************************************.

Thank you for your patience and understanding.

The Specialized Solutions Team
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CRST Home Solutions is utilized as the only installer and delivery service by ***** for certain appliances. I have struggled to get an appointment, call back or even acknowledgment of delivery confirmation over 3 months. They are not accessible by the public and monopolize Lowes delivery services and hold onto an order with no repercussions. On two separate occasions, they cancelled a delivery with NO notice after we drove up 4 hours to accept the delivery. The customer service hotline does not work and hangs up after holds frequently. There are no call backs and MANY customers complain about this service online with a 1 start review. Thy need to be held accountable.
Business Response
Date: 08/12/2025
August 12, 2025
Better Business Bureau
*************************************
********************

******* *******
Director of Field Quality
CRST Home Solutions
**********************
*****************

Re: **** C
ID: ********
Order Number: 1541-1810/1541-1811/Lowes 287449729/287449728

This response is to acknowledge the complaint filed by **** **** concerning the delivery/installation of products purchased from Lowes at **************************************************************. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, **** **** purchased products from *****. ***** contracts with **** Home Solutions to perform delivery/installation services.

After further research into this complaint:
There were two scheduling conflicts that caused appointments to be missed.
We were able to contact Ms. **** on 7/23 to attempt to reset the scheduled installation date for 7/24.
Upon discussion, that date did not work for Ms. ***** as this is not local for her.
We discussed and reset the installation date for 7/31
We received a cancellation notice from Lowes on both jobs on 7/26/2025, which cancelled both orders on our side.
That said, there is no further installation action to take; we would like to offer Ms. **** $250 with our apologies for the two reschedules.

Sincerely,
******* *******
Director of Field Quality
CRST Home Solutions
Initial Complaint
Date:07/22/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 24th 2025 a man named ***** ****** came to my home, sent by **** an installation company hired by ******, he was sent to install a microwave and dishwasher, he let me know during the install that i had a bad k*** under the sink that required replacing and it would cost ******, i wrote him a check, and supposedly he fixed the problem, he then stated he couldnt figure out how to fix my refrigerator, ''but would come back on the side and give me a good deal'' he gave me his private phone number. he called me the next day to say i had forgot to put his name on the check and wanted to come by and get it put on there, so he did and he cashed it, CRST sent another installer to my home to verify ***** ****** had done the work, and it was established he had done nothing under my sink to get ******, which he wasnt supposed to do to begin with, he should of went through lowes. So now im out ****** i have contacted CRST multiple times with no one returning my call, i have left messages for ***** the supervisor and he also refuses to call me back, it would seem CRST is ok with having an employee who takes money from people fraudulently for work they never did
Business Response
Date: 07/23/2025
July 23, 2025
Better Business Bureau
*************************br>Suite 950
********************

******* *******
Director of Field Quality
CRST Home Solutions
**********************
*****************

Re: ***** Gorman
ID: ********
Order Number: *********/ Lowes 2907363643

This response is to acknowledge the complaint filed by ***** ****** concerning the delivery/installation of products purchased from Lowes at *************************************************. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings.A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, ***** ****** purchased products from *****. ***** contracts with **** Home Solutions to perform delivery/installation services.

After further research into this complaint:
The original installation attempt took place on 6/24/2025.
During that attempt, when the old unit was removed it was determined that additional labor was necessary to replace the shutoff valve. Tech states this was completed, but has no before pictures to compare to after (which is our process, as is calling it into us).
I contacted Ms. ****** this afternoon after receipt of the BBB complaint and offered a refund for the $140, along with our apologies, to which she agreed.
We will be addressing the situation with our Service Provider and our *********** to close the loop.
We will be sending a refund check to resolve this matter as per the customers request.
Checks are typically received within 3 weeks.

Sincerely,
******* *******
Director of Field Quality
CRST Home Solutions
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:07/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th, CRST was supposed to deliver 2 bookshelves from ****. They delivered 1 bookshelf but 4 doors. Was never notified order was incomplete. Paid for assembly for 2 with Trustrabbit. Could only assemble 1. I paid for 2 to be assembled. Contacted **** who rescheduled the delivery of 2nd bookshelf. I have no deliver today. I cannot track my order. **** shows this as complete. Doesn't even show up at **** site. I am elderly, sick and disabled. I do not feel like doing all this. They are awful. Waiting on a call from **** supervisor.
Business Response
Date: 07/23/2025
July 23, 2025
Better Business Bureau
*************************br>Suite 950
********************

******* *******
Director of Field Quality
CRST Home Solutions
**********************
*****************

Re: ****** Williams
ID: ********
Order Number: **** *********, CRST 10021449017

This response is to acknowledge the complaint filed by ****** ******** concerning the delivery/installation of products purchased from **** at ********************************. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, ****** ******** purchased products from ****. **** contracts with **** Home Solutions to perform delivery/installation services.

After doing some research, here is all the information we gathered regarding this customers experience.

The Order # ********* was split into Two deliveries both from the Memphis store directly. The first delivery was scheduled for 6/26 and second delivery on 7/5. The first delivery was completed successfully for 5 items as scheduled. The second order (1 piece) was cancelled by the store on 7/4 due to unavailability of the item in stock.

Our understanding is that the customer purchased Six items, but they only received 5 items due to stock availability issues. We have notified ****** ******** with the store information as well as the store to contact the customer as well, so they can provide more clarity.

Sincerely,
******* *******
Director of Field Quality
CRST Home Solutions
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a dishwasher from Lowes with installation, ***** from **** did a terrible job, didnt install the dishwasher left it in the middle of the kitchen with water inside that ended up molding my new dishwasher. He said he cant finish the install because of the drain pipe and he doesnt do that as installer . I had to get a plumper to get it installed . And mount it myself . He left my old dishwasher in the middle of my dining room when he was supposed to take it away for disposal. Im fighting with this company for a refund and they are being difficult to deal with . Terrible customer service . What supposed to be a convenience install ended up being a headache
Business Response
Date: 06/30/2025
June 30, 2025
Better Business Bureau
505 5th Ave,
Suite 950
Des Moines, IA 50309

Timothy Bohland
Director of Field Quality
CRST Home Solutions
60 Northpointe Parkway
Amherst, NY 14228

Re: Ahmed Abdo
ID: 23530175
Order Number: 1547-5348/ Lowes 289719812

This response is to acknowledge
the complaint filed by Ahmed Abdo concerning the delivery/installation of
products purchased from Lowe’s at 1490 Clemon Drive, Neosho, MO 64850. Our
primary business is to manage a national network of independent contractors
(“servicers”) who perform delivery, installation, and assemblies of consumer
electronics, appliances, home, and outdoor furnishings. A network of
independent contractors (“Service Provider”) with whom we have contracted to
perform services on our behalf. Typically, we enter written contracts with
clients to provide for their needs throughout the US. In this instance, Ahmed Abdo(Rashelle
is on the sale order) purchased products from Lowe’s. Lowe’s contracts with CRST
Home Solutions to perform delivery/installation services.

After further research into
this complaint:
The original installation attempt took place on 6/12/2025.
During that attempt, when the old unit was removed it was determined that additional labor was necessary to replumb the drain line.
We contacted both Mr. and Mrs. Abdo this morning after receipt of the BBB complaint and offered a refund for the dishwasher installation that was not completed, along with our apologies.
We will be addressing the situation with our Service Provider and our Call Center to close the loop.
We will be sending a refund check to resolve this matter as per the customer’s request.
Checks are typically received within 3 weeks.

Sincerely,
Timothy Bohland
Director of Field Quality
CRST Home Solutions
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23530175, and find that this resolution is satisfactory to me.

Sincerely,

Ahmed Abdo
Initial Complaint
Date:05/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This pinball machine was dropped in front of me and when it was unwrapped the driver and I noticed the damage. We both took pictures are I have confirmation from the seller that this damage was not there before shipping. This is the second time I have used CRST and I have had damage both times. They are declining my claim.
Business Response
Date: 06/03/2025
Thank you for reaching out regarding your claim. We appreciate the opportunity to thoroughly review the matter.

After evaluating all the information and evidence available, we found that the condition of the unit upon delivery did not align with the reported damage as described in the claim. Based on this review, we are unable to approve the claim.

If you have any additional information or documentation that might assist in further review, please dont hesitate to share it with us. Were here to help and appreciate your understanding.
Customer Answer
Date: 06/03/2025

Complaint: 23388142

I am rejecting this response because: I have documentation from the shipper along with a video that there was no damage when he dropped it off to CRST. The damaged was noticed by the driver and I. They dropped the machine on its legs in front of me while they were unloading the truck. There is no information on how detailed I needed to be on the form. The driver and I both took pictures and agreed on the damage. I can provide a statement from the seller, upon request.

Sincerely,

******** *******
Business Response
Date: 06/17/2025
After thoroughly assessing your request, we regret to inform you that we are unable to resolve your claim as desired.
Please know that this decision was made after careful consideration of the circumstances and in accordance with our company policies and procedures.
Business Response
Date: 06/17/2025
After thoroughly assessing your request, we regret to inform you that we are unable to resolve your claim as desired.
Please know that this decision was made after careful consideration of the circumstances and in accordance with our company policies and procedures.
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had this company deliver some small bookcases to my house. The bookcase was probably 20 pounds each packaged and I ordered 2. The driver for some reason thought it was a great idea to back into my driveway. In the process knocked out my retaining wall to my bushes. I filed a claim, which got assigned to *******. I had the work to get it fixed (payed out of my own pocket), submitted the receipt, and was told I would receive a check ***** business days. On the 21st day (Friday April 9th, 2025) I called to be told that the check didnt go out due to an accounting error then they couldnt do anything about it until her manager came back, which she was the only person who could do what needed to be done. Then when I get mad about it ******* gives me an attitude, which she has no right to give. ************** garbage employees, terrible system of doing business. They are saying they are going to FedEx me a check, saying it takes ***** hours to get a tracking number, then when my wife called ******* was rude, excuse me for not trusting what you originally agreed to. At this point if I dont have a tracking number by Wednesday my only option is to sue.
Business Response
Date: 05/14/2025
This response is to acknowledge the complaint filed by **** ****** concerning the delivery/installation of products purchased from Ikea. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, **** ****** purchased products from ****. **** contracts with **** Home Solutions to perform delivery/installation services.

After further research into this complaint, we received the damage claim on 4/4/2025. We verified the damage and sent the check request on 4/14/2025. There was a delay in the processing of the check for payment on our side, which we are addressing, as well as the complaint about our ****** Claims associates lack of empathy.

We pride ourselves on resolving complaints and providing quality service to our clients and the customers that purchase from them. We are offering our apologies in the hope that Mr. ****** will use our service again. I personally spoke with Mr. ****** on the phone, offered my apologies, outlined our plan for process improvement, and confirmed his receipt at of the check via ***** tracking #************ in the amount of $600.00, delivered 5/14/25 at 9:50AM. Mr. ****** confirmed with me that this matter is now resolved to his satisfaction.

Sincerely,
******* *******
Director of Field Quality
CRST Home Solutions
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 26, 2025 we purchased a dishwasher at ***** with installation by CRST Home Solutions. On April 2 they installed the unit and asked my son if he had a hose in the garage. We tested the unit on April 3 and we had water on the floor of the kitchen and the kitchen sink cabinet. We called the company and were told that the unit was defective. We have not been able to to had this issue resolved to our satisfaction Why did they ask for a hose from my son?If the unit was defective, why did they install it?Why were we not informed immediately about the defective unit?
Business Response
Date: 04/22/2025
April 22, 2025
Better Business Bureau
****************************;
Suite 950
********************

******* Bohland
Director of Field Quality
CRST Home Solutions
***********************************************>*****************

Re: ****** Hernandez
ID: ********
Order Number: *********/ Lowes 284667513

This response is to acknowledge the complaint filed by ****** ********* concerning the delivery/installation of products purchased from Lowes at ************************************************************************. Our primary business is to manage a national network of independent contractors (servicers) who perform delivery, installation, and assemblies of consumer electronics, appliances, home, and outdoor furnishings. A network of independent contractors (Service Provider) with whom we have contracted to perform services on our behalf. Typically, we enter written contracts with clients to provide for their needs throughout the **. In this instance, ****** (***** is on the sale order) ********* purchased products from *****. ***** contracts with CRST Home Solutions to perform delivery/installation services.

After further research into this complaint:
The original installation took place on 4/2.
On 4/3, we received notification that the unit was leaking.Created a troubleshoot to address and determined on 4/6 that the discharge hose had a defect or pinhole in it, causing the leak.Since the unit has an integrated discharge hose, the entire unit needs to be replaced.
On 4/10, Lowes submitted an order for a new replacement dishwasher to be installed to replace the defective unit.We scheduled *** and Mrs. ********* for a 4/14 installation date.
On 4/14, we removed and replaced the defective product with a new product; Ive included a picture of the installed replacement product in the ********* home.
We understand that this exchange is what the ********* family was asking for & we believe we have met and resolved this issue to the satisfaction of the family.

Sincerely,
******* Bohland
Director of Field Quality
CRST Home Solutions
(C) ************
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased disheasher on 12/12/24 at lowes with 12/31 install between 8 and 5pm. Never got a call the night before and called lowes 4 times to get a smaller window without success. Then texted CSRT directly who cancelled my appt by email at 11 am on the day i had already been sitting home since 8am swaiting for them to show up with my appliance. Finally got a call fro,m somenoe names **** ***** who refused to give me an address for this complaint and sais he had no idea how to help me hes in ******* not buffalo and sorry my appt was moved to a day that doesnt work fdor me. do you always cacnbel appt via email 3 hours into the appt window without the courtesy of calling the customer who already took a day off work and has beemn waiting for 3 hours and then have a jerk call me who wont help me at all and denies cancelleing my appt that was suppopsed to be today?
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a dishwasher from Lowes on July 06, 2024. ***** hired **** to deliver and install it. The installers damaged the dishwasher (dents) and did a deep scratch on my wood floors. The installer told us he would call me to come and touch up the scratch. But the scratch was deep and a touch up would not be enough. The same day of delivery I called Lowes and they had me to work directly CRST. The installers were in my house about six hours for a routine job.CRST told me they would send someone out to replace dishwasher and close to three months later it has not happened. They had me purchase a new one and I would get reimbursed when the damaged one was returned. They sent me about six emails with a delivery date and every time they don't come.I sent pictures of the damage and they asked me to get a quote for it to be repaired. CRST wrote: " ... We are going to issue a check for the damage claim. He just wants to make sure you submitted everything..." Then, at every turn CRST tried to get out of assuming responsibility. First, they said we signed a form that says there was pre-existing damage. We did, but we acknowledged damage under the sink (not the deep scratch on the floor). I reminded them that the installer called me a few days after installation (I did not take the call) in accordance that he wanted to do "touch up" . **** asked me to show them that indeed they called. I did. Then, their response was a photo that supposedly that showed the scratch existing with my old dishwasher. Perplexed, I quickly realized that the photo was altered. In the photo they sent me the old dishwasher did not have the white insulation blanket. I sent them an image I had of the old dishwasher were you clearly see the insulation blanket. This shows that they photoshopped the picture. Then, they argued that that image I provided, showed the scratch. It did not. I wrote a 20+ page report showing they lied and altered evidence. Nothing has resulted.

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