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Find a Location

Casey's General Stores has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Casey's General Stores

      1 SE Convenience Blvd Ankeny, IA 50021-9672

    • Casey's General Stores

      1802 Highway 71 S Okoboji, IA 51355-7746

    • Casey's General Stores

      6110 Merle Hay Rd Johnston, IA 50131

    • Casey's General Stores

      303 River Avenue South Belmond, IA 50421-1019

    • Casey's General Stores

      2150 E Army Post Rd Des Moines, IA 50320-1822

    Business ProfileforCasey's General Stores

    Convenience Store
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.41/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    123 complaints closed in last 3 years

    49 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company provides convenience store services.

    Business Details

    This is a multi-location business.

    Find a Location

    Casey's General Stores has 88 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Casey's General Stores

        1 SE Convenience Blvd Ankeny, IA 50021-9672

      • Casey's General Stores

        1802 Highway 71 S Okoboji, IA 51355-7746

      • Casey's General Stores

        6110 Merle Hay Rd Johnston, IA 50131

      • Casey's General Stores

        303 River Avenue South Belmond, IA 50421-1019

      • Casey's General Stores

        2150 E Army Post Rd Des Moines, IA 50320-1822

      Headquarters
      1 SE Convenience Blvd, Ankeny, IA 50021-9672
      BBB File Opened:
      5/5/2000
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Incorporated:
      12/31/1967
      Type of Entity:
      Corporation
      Alternate Business Name
      • Casey's
      • Casey's General Store
      Business Management
      • Kim Griffin, Account Manager
      • Cristina Muehr, Customer Relations Supervisor
      Contact Information

      Customer Contact

      • Cristina Muehr, Customer Relations Supervisor

      Customer Complaints

      123 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Caseys ************** Is where my family gets fuel, and pizza. When I have ordered pizza the prep. Cooks donot where hair nets, and one or two occasionally where hats. This Is particularly bothersome because most of the workers have long hair. One guy has an afro that's twice as big as a basketball. The worse thing is I have asked the manager at the store twice, and still no change. I called the corporate office three times, no change. I was told twice the area manager would call me. It's been almost a week, no call. Bottom line. Caseys doesn't seem to care about the unsanitary practices they do NOTHING about. You would a customer complaint about something so simple would be rectified, but I can't even get a call back from anyone.Honestly, if they would just fix the problem I wouldn't care if they called or not, but I stopped that store today when I saw four employees eating food on the prep. Table with on two people wearing hats. Why is it so difficult to wear a hair net when your fixing peoples food. It's pretty clear when their bent over preparing pizza, some of that hair ends up on the pizza. I'm not ordering any food from there until Caseys addresses this problem.
      Read More

      Customer Reviews

      37 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephen K

      1 star

      04/17/2024

      I used there app and get points from emails they send me. My Caseys app got hacked and they added erroneous points so instead of fixing the problem they close my app and steal all the points that I previously earned. I still get emails almost every day that a have points to use even though they said my app is closed. I want my points back but they refused. I will never go here and tell others to stay way!

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