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Find a Location

Carrier Hawaii has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Carrier Hawaii

      2060 Lauwiliwili St Kapolei, HI 96707-1833

      BBB Accredited Business
    • Carrier Hawaii

      711 Kawaiahao St Honolulu, HI 96813-5242

      BBB Accredited Business
    • Carrier Hawaii

      73-5648 Olowalu St Kailua Kona, HI 96740

      BBB Accredited Business

    Business ProfileforCarrier Hawaii

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/1982

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Carrier Hawaii offers distribution of Carrier & LG air conditioners, parts and supplies.

    Products & Services

    Heating and Air Conditioning Distributor

    Business Details

    This is a multi-location business.

    Find a Location

    Carrier Hawaii has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Carrier Hawaii

        2060 Lauwiliwili St Kapolei, HI 96707-1833

        BBB Accredited Business
      • Carrier Hawaii

        711 Kawaiahao St Honolulu, HI 96813-5242

        BBB Accredited Business
      • Carrier Hawaii

        73-5648 Olowalu St Kailua Kona, HI 96740

        BBB Accredited Business
      Location of This Business
      2060 Lauwiliwili St, Kapolei, HI 96707-1833
      BBB File Opened:
      9/14/1982
      Years in Business:
      33
      Business Started:
      5/22/1990
      Business Incorporated:
      6/7/1990
      Accredited Since:
      9/15/1982
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Doitnow, Inc.
      Hours of Operation

      Primary

      M:
      7:30 AM - 4:00 PM
      T:
      7:30 AM - 4:00 PM
      W:
      7:30 AM - 4:00 PM
      Th:
      7:30 AM - 4:00 PM
      F:
      7:30 AM - 4:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. John Arizumi, Member
      • Mr. Robert L. Pascua, Vice-President
      • Ms. Michele Kaneshiro, CFO
      Contact Information

      Principal

      • Mr. John Arizumi, Member

      Customer Contact

      • Mr. John Arizumi, Member
      Additional Contact Information

      Fax Numbers

      • (808) 677-6731
        Primary Fax
      • (808) 593-0551
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Installed acs in 2019. So far we had so many issues. We had to replace 2 acs 2 times and 1 AC once. Now they all need to be replaced again. Next year our warranty is finished and they wont do anything after that. The acs never worked from the beginning. Isnt there a lemon law or something to help me. I dont want new acs that wont even last another year. They said they can give me $900 to replace or if I want to rip out and change AC brands. Which she even said she wouldnt blame me if I wanted to. If I want to replace them I still pay $1500 out of pocket. If i change brands it will be about $17,000. Its beyond frustrating. When our son was only 4 months old the Freon flooded our room so badly the smoke detector when off in the middle of the night and you couldnt see well. I have headaches all the time and Im worried that the leaks could also affect our health.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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