Business ProfileforBMW of Honolulu

On Feb 22, 2024, I took my car to service at **** *********************************************************************, with the promise of a loaner. I noticed the car was dirty with mud stains from the rain over most of the car and windshield glass. Then drove directly home to ********** where I decided to wipe the car to remove most of the mud stains. That is when I immediately noticed a dime size crack on the windshield, mid to lower area, just almost midway between driver and passenger. Upon returning to the dealer, I mentioned to the service advisor of the crack and he quickly accessed the situation to accuse me of the damage. Then I asked how he would assume that, if we didn't have the opportunity to walk through the car before driving off the lot. He said that was my option. Thereafter, he made me fill out an accident report and was told they would file an accident claim with my insurance provider. I asked how does he know for sure, as it could have been there before we got the car. But his response was all cars are thoroughly inspected upon previous return and ready for the next person to use. I also asked why the car was so dirty and he replied that they can't wash every car that goes out, especially if it rains. Being that the car was so dirty, it was highly difficult to see the windshield glass through the mud stains from the dirt and rain. The location where the cars are parked is in the open lot behind the service center, so anything is possible for debris or flying objects to pop in the area.